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Cinzia Fenice

Aug 30, 2016, 13:5008/30/16

08/19/16

Email confirmation

Hello support, I'm not able to confirm the email. The game in the profile tab says that my email address has not been confirmed. If I push resend, no email in my account. I checked also in spam folder without fortune.

May I have help please?

Thanks

Comments

Deleted

Aug 30, 2016, 15:1208/30/16

1369

Please, contact support team to solve this problem.

Cinzia Fenice

Sep 1, 2016, 08:0409/01/16

08/19/16

Ticket opened by the portal, but no email notification arrived. I opened 2 different ticket, 1 referred to gmail and 1 to an italian provider....no mails.

Are you sure that the support site is up e that you are able to send email?

Alyona KolomiitsevaCommunity Manager

Sep 1, 2016, 13:0709/01/16

09/17/15

8278

Cinziastorm31 said:

Ticket opened by the portal, but no email notification arrived. I opened 2 different ticket, 1 referred to gmail and 1 to an italian provider....no mails.
Are you sure that the support site is up e that you are able to send email?

Please check your PM. I wrote you some details on your issue.

Cinzia Fenice

Sep 1, 2016, 13:4009/01/16

08/19/16

No mails. Neither in incoming messages nor in the spam.

Alyona KolomiitsevaCommunity Manager

Sep 2, 2016, 07:0909/02/16

09/17/15

8278

Cinziastorm31 said:

No mails. Neither in incoming messages nor in the spam.

Let's wait then. As soon as they answer your ticket, I will contact you in PM with the details, ok?

Cinzia Fenice

Sep 3, 2016, 21:0109/03/16

08/19/16

OK....I'll wait...I'm afraid I'll wait for a very long time...

Alyona KolomiitsevaCommunity Manager

Sep 5, 2016, 06:0309/05/16

09/17/15

8278

Cinziastorm31 said:

OK....I'll wait...I'm afraid I'll wait for a very long time...

:)

If they don't response till Thursday, please let me know.

Cinzia Fenice

Sep 7, 2016, 15:1609/07/16

08/19/16

They have contacted me. Actually we are trying to solve the problem that seems to me quite curios.

Alyona KolomiitsevaCommunity Manager

Sep 8, 2016, 08:1009/08/16

09/17/15

8278

Cinziastorm31 said:

They have contacted me. Actually we are trying to solve the problem that seems to me quite curios.

Great!

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You cannot post comments.","title":"Email confirmation","authorRole":"","contentDraftJs":"","contentHtml":"<p>Hello support, I'm not able to confirm the email. The game in the profile tab says that my email address has not been confirmed. If I push resend, no email in my account. I checked also in spam folder without fortune.</p><p>May I have help please?</p><br><p>Thanks<br></p>","createdDate":"1472565000000","folderId":"515","id":"28551","authorId":"1243034","authorRegistered":"1471645894773","authorName":"Cinzia Fenice","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3249","commentsCount":"9","likesCount":"0","authorCommentsCount":"4","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfallrob/515_archive/28551_email-confirmation/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/154182/","commentUrl":"/forum/en/comment/topic_167508/"},"strings":{"userRole":"","userId":"154182","contentDraftJs":"","contentHtml":"Please, contact <a href=\"http://support.plarium.com/enstormfallmobile/Tickets/Submit\" rel=\"nofollow ugc\" target=\"_blank\">support team</a> to solve this problem.","userRegistered":"","userCommentsCount":"1369","userName":"Deleted","createdDate":"1472569940887","editedDate":"0","id":"167508","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"167508","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1243034/","commentUrl":"/forum/en/comment/topic_169788/"},"strings":{"userRole":"","userId":"1243034","contentDraftJs":"","contentHtml":"<p>Ticket opened by the portal, but no email notification arrived. I opened 2 different ticket, 1 referred to gmail and 1 to an italian provider....no mails.</p><p>Are you sure that the support site is up e that you are able to send email?<br></p>","userRegistered":"1471645894773","userCommentsCount":"4","userName":"Cinzia Fenice","createdDate":"1472717064233","editedDate":"0","id":"169788","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"169788","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/698671/","commentUrl":"/forum/en/comment/topic_169928/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Cinziastorm31 said:</div><br><blockquote><p>Ticket opened by the portal, but no email notification arrived. I opened 2 different ticket, 1 referred to gmail and 1 to an italian provider....no mails.</p><p>Are you sure that the support site is up e that you are able to send email?<br></p></blockquote>Please check your PM. I wrote you some details on your issue.","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1472735247777","editedDate":"0","id":"169928","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"169928","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1243034/","commentUrl":"/forum/en/comment/topic_169938/"},"strings":{"userRole":"","userId":"1243034","contentDraftJs":"","contentHtml":"<p>No mails. Neither in incoming messages nor in the spam.</p><br><br>","userRegistered":"1471645894773","userCommentsCount":"4","userName":"Cinzia Fenice","createdDate":"1472737248100","editedDate":"0","id":"169938","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"169938","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/698671/","commentUrl":"/forum/en/comment/topic_170155/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Cinziastorm31 said:</div><br><blockquote><p>No mails. Neither in incoming messages nor in the spam.</p><br><br></blockquote>Let's wait then. As soon as they answer your ticket, I will contact you in PM with the details, ok?","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1472800171993","editedDate":"0","id":"170155","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"170155","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1243034/","commentUrl":"/forum/en/comment/topic_170640/"},"strings":{"userRole":"","userId":"1243034","contentDraftJs":"","contentHtml":"<p>OK....I'll wait...I'm afraid I'll wait for a very long time...</p><br><p>:)</p><br>","userRegistered":"1471645894773","userCommentsCount":"4","userName":"Cinzia Fenice","createdDate":"1472936477873","editedDate":"0","id":"170640","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"170640","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/698671/","commentUrl":"/forum/en/comment/topic_170998/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Cinziastorm31 said:</div><br><blockquote><p>OK....I'll wait...I'm afraid I'll wait for a very long time...</p><br><p>:)</p><br></blockquote>If they don't response till Thursday, please let me know.","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1473055392763","editedDate":"0","id":"170998","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"170998","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1243034/","commentUrl":"/forum/en/comment/topic_172133/"},"strings":{"userRole":"","userId":"1243034","contentDraftJs":"","contentHtml":"They have contacted me. Actually we are trying to solve the problem that seems to me quite curios.<br>","userRegistered":"1471645894773","userCommentsCount":"4","userName":"Cinzia Fenice","createdDate":"1473261415837","editedDate":"0","id":"172133","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"172133","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/698671/","commentUrl":"/forum/en/comment/topic_172458/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Cinziastorm31 said:</div><br><blockquote>They have contacted me. 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I checked also in spam folder without fortune.</p><p>May I have help please?</p><br><p>Thanks<br></p>","createdDate":"1472565000000","folderId":"515","id":"28551","authorId":"1243034","authorRegistered":"1471645894773","authorName":"Cinzia Fenice","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3249","commentsCount":"9","likesCount":"0","authorCommentsCount":"4","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfallrob/515_archive/28551_email-confirmation/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/154182/","commentUrl":"/forum/en/comment/topic_167508/"},"strings":{"userRole":"","userId":"154182","contentDraftJs":"","contentHtml":"Please, contact <a href=\"http://support.plarium.com/enstormfallmobile/Tickets/Submit\" rel=\"nofollow ugc\" target=\"_blank\">support team</a> to solve this problem.","userRegistered":"","userCommentsCount":"1369","userName":"Deleted","createdDate":"1472569940887","editedDate":"0","id":"167508","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"167508","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1243034/","commentUrl":"/forum/en/comment/topic_169788/"},"strings":{"userRole":"","userId":"1243034","contentDraftJs":"","contentHtml":"<p>Ticket opened by the portal, but no email notification arrived. I opened 2 different ticket, 1 referred to gmail and 1 to an italian provider....no mails.</p><p>Are you sure that the support site is up e that you are able to send email?<br></p>","userRegistered":"1471645894773","userCommentsCount":"4","userName":"Cinzia Fenice","createdDate":"1472717064233","editedDate":"0","id":"169788","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"169788","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/698671/","commentUrl":"/forum/en/comment/topic_169928/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Cinziastorm31 said:</div><br><blockquote><p>Ticket opened by the portal, but no email notification arrived. I opened 2 different ticket, 1 referred to gmail and 1 to an italian provider....no mails.</p><p>Are you sure that the support site is up e that you are able to send email?<br></p></blockquote>Please check your PM. I wrote you some details on your issue.","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1472735247777","editedDate":"0","id":"169928","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"169928","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1243034/","commentUrl":"/forum/en/comment/topic_169938/"},"strings":{"userRole":"","userId":"1243034","contentDraftJs":"","contentHtml":"<p>No mails. Neither in incoming messages nor in the spam.</p><br><br>","userRegistered":"1471645894773","userCommentsCount":"4","userName":"Cinzia Fenice","createdDate":"1472737248100","editedDate":"0","id":"169938","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"169938","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/698671/","commentUrl":"/forum/en/comment/topic_170155/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Cinziastorm31 said:</div><br><blockquote><p>No mails. Neither in incoming messages nor in the spam.</p><br><br></blockquote>Let's wait then. As soon as they answer your ticket, I will contact you in PM with the details, ok?","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1472800171993","editedDate":"0","id":"170155","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"170155","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1243034/","commentUrl":"/forum/en/comment/topic_170640/"},"strings":{"userRole":"","userId":"1243034","contentDraftJs":"","contentHtml":"<p>OK....I'll wait...I'm afraid I'll wait for a very long time...</p><br><p>:)</p><br>","userRegistered":"1471645894773","userCommentsCount":"4","userName":"Cinzia Fenice","createdDate":"1472936477873","editedDate":"0","id":"170640","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"170640","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/698671/","commentUrl":"/forum/en/comment/topic_170998/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Cinziastorm31 said:</div><br><blockquote><p>OK....I'll wait...I'm afraid I'll wait for a very long time...</p><br><p>:)</p><br></blockquote>If they don't response till Thursday, please let me know.","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1473055392763","editedDate":"0","id":"170998","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"170998","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1243034/","commentUrl":"/forum/en/comment/topic_172133/"},"strings":{"userRole":"","userId":"1243034","contentDraftJs":"","contentHtml":"They have contacted me. Actually we are trying to solve the problem that seems to me quite curios.<br>","userRegistered":"1471645894773","userCommentsCount":"4","userName":"Cinzia Fenice","createdDate":"1473261415837","editedDate":"0","id":"172133","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"172133","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/698671/","commentUrl":"/forum/en/comment/topic_172458/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Cinziastorm31 said:</div><br><blockquote>They have contacted me. Actually we are trying to solve the problem that seems to me quite curios.<br></blockquote>Great!","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1473322244833","editedDate":"0","id":"172458","entityId":"28551","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"172458","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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