This topic is closed

Bug Movement Troops and others in android or ios

7 Replies
Curado IV
13 December, 2016, 11:03 PM UTC

Dears,


Androis or ios with problem in the movement of troops. But you already know that.


More 7 hours with problem and no concrete satisfaction for the players....


The ticket response is: to log in until it works.... How so?

It would not be an answer I would give to anyone who pays my salary ....


Sincerely, I expect more respect from the company

Losing credibility, losing player. losing money.... And so it goes ....


If you do not have a forecast, I suspect someone is not doing the work that is paid to do ....


The time is passing ....

Chaotic Evil
UTC -3:00
NIKITA METEOR
Administrator
14 December, 2016, 1:00 PM UTC
Curado IV said:

Dears,


Androis or ios with problem in the movement of troops. But you already know that.


More 7 hours with problem and no concrete satisfaction for the players....


The ticket response is: to log in until it works.... How so?

It would not be an answer I would give to anyone who pays my salary ....


Sincerely, I expect more respect from the company

Losing credibility, losing player. losing money.... And so it goes ....


If you do not have a forecast, I suspect someone is not doing the work that is paid to do ....


The time is passing ....

Hi! We are aware of this issue and our developers are working on a fix. Soon we'll get rid of this bug. I apologize for this inconvenience.
Community manager
UTC +2:00
jasong42880
20 December, 2016, 4:50 PM UTC
Hello,my issue has to do with downloading your most recent update or even installing the game at all now. The appropriate chats are closed and i no longer am able to download the game in order to get my coords or id to fill out a ticket. I have been playing this game for almost a year now and i have invested a lot of time and money. Needless to say i enjoy stomfal very much. I was unable to download and install the most recent update. My device told me there was not enough space to install the update so i created more by deleting more apps. I then deleted the app altogether to try and download the game again and i received the same results even with way more than enough sufficient space in storage to download and install the game or the update. I am using the same device i have used for almost a year now,but for some reason i am unable to install stormfal rise of balur now. Please help so i may continue to enjoy this game. I have completed all the troubleshooting prompts such as clearing play store cache,restarting my wifi connection,and removing apps,,,eTc.etc.
UTC +8:00
NIKITA METEOR
Administrator
21 December, 2016, 9:43 AM UTC
jasong42880 said:

Hello,my issue has to do with downloading your most recent update or even installing the game at all now. The appropriate chats are closed and i no longer am able to download the game in order to get my coords or id to fill out a ticket. I have been playing this game for almost a year now and i have invested a lot of time and money. Needless to say i enjoy stomfal very much. I was unable to download and install the most recent update. My device told me there was not enough space to install the update so i created more by deleting more apps. I then deleted the app altogether to try and download the game again and i received the same results even with way more than enough sufficient space in storage to download and install the game or the update. I am using the same device i have used for almost a year now,but for some reason i am unable to install stormfal rise of balur now. Please help so i may continue to enjoy this game. I have completed all the troubleshooting prompts such as clearing play store cache,restarting my wifi connection,and removing apps,,,eTc.etc.
Greetings. What exactly is happening when you try to download Stormfall: Rise of Balur from Play Market? Are you able to download other games?
Community manager
UTC +2:00
jasong42880
21 December, 2016, 1:12 PM UTC
NIKITA METEOR said:

jasong42880 said:

Hello,my issue has to do with downloading your most recent update or even installing the game at all now. The appropriate chats are closed and i no longer am able to download the game in order to get my coords or id to fill out a ticket. I have been playing this game for almost a year now and i have invested a lot of time and money. Needless to say i enjoy stomfal very much. I was unable to download and install the most recent update. My device told me there was not enough space to install the update so i created more by deleting more apps. I then deleted the app altogether to try and download the game again and i received the same results even with way more than enough sufficient space in storage to download and install the game or the update. I am using the same device i have used for almost a year now,but for some reason i am unable to install stormfal rise of balur now. Please help so i may continue to enjoy this game. I have completed all the troubleshooting prompts such as clearing play store cache,restarting my wifi connection,and removing apps,,,eTc.etc.
Greetings. What exactly is happening when you try to download Stormfall: Rise of Balur from Play Market? Are you able to download other games?
Yes,able to download other games and apps. When i try to download stormfal rise of balur,it goes though the motions of completing the download,then attempts to install, and that is when it tells me to delete other apps to create enough storage space. I have over 1gb of free storage and the game requires almost 52mb. I have more than sufficient space. No matter how many other apps and games  i delete to create even more than the 1gb i already have available, it continues to tell me to delete items to create more space claiming there isnt enough storage. Its getting very frustrating. I have tried evrything
UTC +8:00
NIKITA METEOR
Administrator
22 December, 2016, 9:13 AM UTC
jasong42880 said:

Yes,able to download other games and apps. When i try to download stormfal rise of balur,it goes though the motions of completing the download,then attempts to install, and that is when it tells me to delete other apps to create enough storage space. I have over 1gb of free storage and the game requires almost 52mb. I have more than sufficient space. No matter how many other apps and games  i delete to create even more than the 1gb i already have available, it continues to tell me to delete items to create more space claiming there isnt enough storage. Its getting very frustrating. I have tried evrything
Please, submit a ticket to our Support Team so they could investigate your issue. Here is a link.
Community manager
UTC +2:00
jasong42880
22 December, 2016, 10:00 AM UTC
NIKITA METEOR said:

jasong42880 said:

Yes,able to download other games and apps. When i try to download stormfal rise of balur,it goes though the motions of completing the download,then attempts to install, and that is when it tells me to delete other apps to create enough storage space. I have over 1gb of free storage and the game requires almost 52mb. I have more than sufficient space. No matter how many other apps and games  i delete to create even more than the 1gb i already have available, it continues to tell me to delete items to create more space claiming there isnt enough storage. Its getting very frustrating. I have tried evrything
Please, submit a ticket to our Support Team so they could investigate your issue. Here is a link.
I am unable to do so due to the fact i cant log in to get my coordinates or my id number
UTC +8:00
NIKITA METEOR
Administrator
26 December, 2016, 10:40 AM UTC
jasong42880 said:

NIKITA METEOR said:

jasong42880 said:

Yes,able to download other games and apps. When i try to download stormfal rise of balur,it goes though the motions of completing the download,then attempts to install, and that is when it tells me to delete other apps to create enough storage space. I have over 1gb of free storage and the game requires almost 52mb. I have more than sufficient space. No matter how many other apps and games  i delete to create even more than the 1gb i already have available, it continues to tell me to delete items to create more space claiming there isnt enough storage. Its getting very frustrating. I have tried evrything
Please, submit a ticket to our Support Team so they could investigate your issue. Here is a link.
I am unable to do so due to the fact i cant log in to get my coordinates or my id number
Please, ask your friends or your League members to send your coordinates.
Community manager
UTC +2:00
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