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Purchasing Hero Gear Keys and Chests with duplicate Items. Please fix so all items different.

3 Replies
Steve
9 July, 2016, 6:40 AM UTC

A suggestion on Key and Chest purchasing. I'm thinking of purchasing a Class IV Mythical Chest which costs approximate 33,850 Saphires. Needless to say, that's a LOT of Saphires for only 3 chest. What has been frustrating and what may prevent future purchases is duplicate items. We can't use two of the same Hero gear so other than crushing the gear into Shades, it's a waste of Saphires. People purchase these expensive chests for their items, not shards. Especially when these shards have minimal value when compared with an item.



Thank you for your time.

UTC +7:00
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Alyona Kolomiitseva
Community Manager
20 July, 2016, 1:21 PM UTC
So you suggest to check if you have an Item like this and give only a unique one?
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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stormfall
23 July, 2016, 2:09 AM UTC

Alyona Kolomiitseva said:


So you suggest to check if you have an Item like this and give only a unique one?

I think this makes sense...unless you already have one of everything. In that case a random one could be given and maybe the player gets a better item to use.


I won't buy another set of chests unless this is addressed because as the original poster stated, these are too expensive to gamble with.


UTC +4:00
1
Alyona Kolomiitseva
Community Manager
25 July, 2016, 7:56 AM UTC
I will pass your suggestion to our devs.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
0
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