This topic is closed

Missing resource rewards

5 Replies
Unknown_Ranger49
13 April, 2016, 3:53 PM UTC

Im not getting my resources (gold, iron and food) from my chest (from completed League tourney) rewards, and my rewards from BGs tournaments. I do get the other rewards like units, but not the resources. Does anyone have an idea why this is?



I know this because i watch my resource banner (top of screen) when I click claim reward, and it does not change.

UTC +4:00
Ve4nik
14 April, 2016, 6:43 AM UTC

I think you've got your rss reward directly in your items.

Click on your item chest and check rss table =)
Ve4nik в игре ник мой, пишите Stormfall: RoB (-334 -668) // Soldiers Inc MW (-1234 567)
UTC +3:00
lorikite1958
1 July, 2016, 4:05 AM UTC
I have this exact issue. If I ope league chests or awards for individual quests I receive everything EXCEPT rss. I never get the rss. I've submitted several tickets but admin just tells me it's resolved. I've logged out of the game and back in, so that doesn't help.
UTC +5:00
Ve4nik
1 July, 2016, 6:23 AM UTC

Lori? unfortunately, only support team can investigate this problem.

Please, recontact them.
Ve4nik в игре ник мой, пишите Stormfall: RoB (-334 -668) // Soldiers Inc MW (-1234 567)
UTC +3:00
lorikite1958
2 July, 2016, 1:47 AM UTC

Thanks for your reply. I tried 3 times to elicit admin support and they finally just repeated "this issue is resolved" and deleted all previous comments. I don't know if they think I'm trying to scam the system or what, but clearly they are unwilling to address this further. I even started a whole new acct on another server and still have the same problem, so maybe the issue is with the app on my device? When I went to reinstall the app I got a msg that if I do so I will lose all data. I assume this means I would start over from lvl 1 and I really don't want to do that :( 

Anyway, thx again for your reply.
UTC +5:00
Ve4nik
4 July, 2016, 8:02 AM UTC

Lori, please, advise me, did you check you items for rss packs?

Are there any from chest rewards?
Ve4nik в игре ник мой, пишите Stormfall: RoB (-334 -668) // Soldiers Inc MW (-1234 567)
UTC +3:00
1719464 users registered; 42306 topics; 270098 posts; our newest member:adggdg