Since the Hero has been activated it has been lagging very bad.  Now I cannot even get it to open.  It starts and then boots me from the game, so I created a service ticket and got back a BS response basically telling me I needed to speak to players for answer because they were no longer handling the game mechanics..??  So when I donate money to buy these packages, since I am now partly responsible for the mechanics of the game (per the ticket response) will myself and the other players be receiving a check for our contribution??  Didn't think so!   So could someone please tell me how to access the hero portal for breaking/upgrading of equipment without getting kicked out of the game?