This topic is closed

server updates???

10 Replies
BoilinOil
12 January, 2016, 5:34 AM UTC

since yeserday i can not log in due to server updates???

all my my friends can play without problems. i already deleted the game and installed it again but no change!
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Ve4nik
Moderator
12 January, 2016, 7:43 AM UTC
Please, contact Support team to solve this problem.
Ve4nik в игре ник мой, пишите Stormfall: RoB (-334 -668) // Soldiers Inc MW (-1234 567)
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BoilinOil
13 January, 2016, 10:54 AM UTC
i did but got no reply...
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Ve4nik
Moderator
13 January, 2016, 12:54 PM UTC

Patience, my friend. Support will answer for shure.

Let me know tomorrow in any case.

I'm not a wizard I'm just studying =)

Ve4nik в игре ник мой, пишите Stormfall: RoB (-334 -668) // Soldiers Inc MW (-1234 567)
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cristianro80
18 January, 2016, 11:34 AM UTC

They will say clear the Cache , Close the game prperly and restart the phone . it is the same time the same answer .

but the game is working realy bad .. with big delay and lot of login problem or disconnection.
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Ve4nik
Moderator
18 January, 2016, 3:28 PM UTC
BOILINOIL - please, advise me, do you still have this problem?
Ve4nik в игре ник мой, пишите Stormfall: RoB (-334 -668) // Soldiers Inc MW (-1234 567)
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seliel42
5 February, 2016, 6:26 PM UTC
I've had the same problem. Since June of 2015. I have since changed phones, cleared the cache repeatedly and its always the same. Send in ticket and get a form reply. This is the only game I play that has this problem. I've spent far too much time and money to deal with this problem. Just like everyone else.
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Amelia Stormfall
Administrator
8 February, 2016, 9:30 AM UTC

Greetings, my Lord. If you are encountering issues with loading the game, you should contact the Support team. Please make sure that you select the correct category for such issue. The category would be "Login Issues"


You can create your ticket from the game: Guide -> Contact us -> Open a Ticket -> Login Issues. 

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vilkatlakas
11 February, 2016, 10:37 PM UTC

If I can't login I logically can't create ticket from guide. And in game support in login screen don't works. Before update everything was working fine. Cleaning cache and reinstalling didn't helped. I will loose paragon daily bonus and so on other things... nice...


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caffenated1
12 February, 2016, 5:42 AM UTC
You aren't alone.. game Is overall awful since patch. Im going back to hobbit. Exactly the same game without the glitchy nonsense. At least support there is helpful. 
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Amelia Stormfall
Administrator
12 February, 2016, 12:03 PM UTC

If the "Support" does not work on the loading screen, you can submit your ticket online  here.


That way the Support team will receive your ticket and answer it. 

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