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Started New Account - Disconnect Facebook from Old One?

9 Replies
jbryant987
4 September, 2015, 8:42 PM UTC

I started this game a while back, followed all the recommended steps like setting up a Plarium account and connecting to Facebook, but as I got further along I realized I had made many bad decisions, so I started over.

I created a new Plarium account (the one I'm logged into now), but can't get Facebook to connect.  I even went as far as going into my Facebook settings and removing the game.   I also logged back into the old account and made sure I was signed out of the Facebook connection.

What can I do to connect Facebook to the account I presently use and have actually spent money on?

Sincerely, LongSpanks
UTC +5:00
Amelia Stormfall
Administrator
7 September, 2015, 3:17 PM UTC
My Lord, unfortunately, it's impossible to link Facebook account to another game progress once it was used in other account. You can contact our Support team at http://plarium.helpshift.com/a/stormfall-rise-of-balur/  in order to get more information regarding this matter. 
UTC +0:00
dorkontherun
1 February, 2016, 5:06 PM UTC

I am having a similar issue my old Facebook was deleted due to a crazy ex girlfriend that my polarium account is linked with. I have made a new face book under same email and the game runs fine and so does my forum as you can see. My problem is I can't use my house of unity 😩 

Is there a way to link my house of unity to my new face book account????
Zombie
UTC -6:00
Amelia Stormfall
Administrator
2 February, 2016, 10:38 AM UTC

Greetings, my Lord. 


Now it is possible to connect another Facebook account to your game. In order to do that, you need to log into your new Facebook account in the app. After that log into the game under your Plarium ID and select the "Connect to Facebook". You will be prompted to select new Facebook account, which you wish to connect.


Hope this helps you! Please let me know if you will be able to do it. 
UTC +0:00
dorkontherun
3 February, 2016, 4:36 AM UTC

No this is still not working. I always get the same to promps-

You have already authorized stormfall rise of balor 

Cancel or ok

Click ok and it says this game account is already connected to another Facebook profile and that's all it allows you to do
Zombie
UTC -6:00
Amelia Stormfall
Administrator
3 February, 2016, 8:56 AM UTC

Thank you for your answer, my Lord. In this situation I recommend that you contact our Support Team, they will be able to check this thoroughly. 

Please make sure that you select the "Account management" category.

You can create your ticket from the game: Guide -> Contact us -> Open a Ticket -> Account management. 

UTC +0:00
dorkontherun
9 February, 2016, 2:24 AM UTC
It finally says my ticket has been resolved, but now it won't even let me read what the answer is. When I click on the green question to see the answer the page is blank. Help?
Zombie
UTC -6:00
Amelia Stormfall
Administrator
9 February, 2016, 9:32 AM UTC

My Lord, such issue happens sometimes on weaker devices. You can try to close all of the applications, restart the phone and try to open it. Or you can send the ticket through the website — you will be contacting the Support via email that way and you will have no issues viewing it. 


Ticket can be submitted here. 
UTC +0:00
dorkontherun
17 February, 2016, 7:11 AM UTC

I have not heard anything back and it really is sad. I wish this Facebook thing could be fixed. I have been told you can only EVER HAVE ONE FACEBOOK ACCOUNT LINKED TO YOUR CASTLE

Well the Facebook account I had linked to stormfall had to be deleted do to a stalker issue. But I love the game and still play and made a new Facebook. I want to now link the new Facebook account to my stormfall game. But every time I try it tells me the game is already connected to an account and sends me out of face book back into the game so please help
Zombie
UTC -6:00
Amelia Stormfall
Administrator
17 February, 2016, 9:36 AM UTC
My Lord, did you create a new Facebook account to link it to the game? 
UTC +0:00
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