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2.2x Pvp reward error

2.2x Pvp reward error

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Jul 24, 2017, 13:5807/24/17
05/28/17
73

2.2x Pvp reward error

I had an issue with the last pvp reward. So heres what happened to me. I got 3200ish pvp points on the friday. None of the points were registered towards the league multiplier which was very weird but I went with it. So I got another 7.3k points to get a total of 10.5k points as was said on my quest page, yet only the 7.3k went towards league multiplier. Anyway today when the reward was given it displayed the rewards for the 10k tier but when I checked I didnt receive the correct amount of rewards. I only got enough for whatever the 7k tier was. So I got ripped off. First time Ive seen this happen but kinda disappointed that I missed out on so many golems/sapps/soulstones (shouldve been able to unlock dragons if it gave me the correct reward) unfortunately theres no screenshot to prove it though... I kinda just assumed it would be correct like any normal player lol. Last time i reported a bug here though it was useless and I had to report it again somewhere else. So idk this is prob pointless what im doing right now...

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Jul 24, 2017, 14:0207/24/17
05/28/17
73

Wait. I found a way to kind of prove it. Oberon even said I got 10.5k points. Its the second from bottom message. https://imgur.com/a/MAW9n

Jul 24, 2017, 14:0307/24/17
05/28/17
73
So idk can I be comoensated somehow for the missing rewards or am I just screwed for that and pray it doesnt happen again?
Jul 24, 2017, 14:0907/24/17
05/28/17
73
Wow. I just got the reward on another server and the exact same bug just happened. I got robbed again. Gonna take screenshots of server 3.and see if it happens again cuz wtf??
Jul 24, 2017, 14:1007/24/17
05/28/17
73
I think I was wrong on my first post though... just thibk that the 2.2x multiplier was broken?
Jul 24, 2017, 14:1207/24/17
03/01/16
5810
Hello! Please contact our Help Center. Our guys are working on it. 
Jul 24, 2017, 14:2207/24/17
Jul 24, 2017, 14:23(edited)
05/28/17
73

Well I didnt find where to go contact them just a bunch of FAQ so idk im just gonna post the screenshots here for now?  https://imgur.com/a/moPeX just look at the amount of sapps/soulstones/golems and it'll prove it

Jul 24, 2017, 14:2607/24/17
03/01/16
5810

Trent Kestin said:


Well I didnt find where to go contact them just a bunch of FAQ so idk im just gonna post the screenshots here for now?  https://imgur.com/a/moPeX just look at the amount of sapps/soulstones/golems and it'll prove it

Don't worry, my Lord. Our guys are aware of this situation. Also, try out this link.

Once I get the information, I'll let players know. 
Jul 24, 2017, 15:4907/24/17
05/28/17
73
Ok perfect. Thanks :)
Jul 25, 2017, 01:4607/25/17
12/13/16
17

All the players I spoke... received the rewards with 1.0x too

And not 2.2x as it was in the description of PVP ....


A mess of the big ones.


Waiting for news on this subject ....



Jul 25, 2017, 01:4707/25/17
12/13/16
17

PS: EVERYONE is waiting for news on this subject ....

Jul 25, 2017, 10:2607/25/17
07/25/17
2

I have the exact same problem but i seem to also have it with battleground rewards too, 2.2 multiplier did not apply at all to my pvp or bgs.


I have opened a ticket yesterday in game with the screenshot of my rewards i took it to show to friends before hitting claim. I also have the oberon mails proving my total points during both events.


We are now in another bgs event and yet to recieve a reply
Jul 25, 2017, 14:2707/25/17
03/01/16
5810

Hi there! Our team is still working on this issue. Thank you for your patience. Once I get the information, I'll let players know about the results.

Jul 25, 2017, 15:0007/25/17
11/15/16
35
You need to let us all know on here.
Jul 25, 2017, 15:0407/25/17
11/15/16
35
So have we now got to start taking screenshots of all tournaments, the rewards and the Oberon letters. This is getting ridiculous.
Jul 25, 2017, 19:1607/25/17
07/25/17
2

My version is fully up to date on the app store so there is no update available, in other words my existing ticket on this still stands unless the developers have forgot to action this mystery update ??

Jul 25, 2017, 21:2907/25/17
11/15/16
35
Well done on sorting out the problem and for the compensation. Really impressed. Many thanks.
Jul 26, 2017, 04:3107/26/17
02/12/16
1
I can't get last PvP f 
Jul 26, 2017, 12:0607/26/17
03/01/16
5810

Hello Lords and Ladies!

The compensation was giving during last 20 hours and now all players which took part in the Tournament and faced this issue got the rewards.

Thank you for your patience. 

Jul 26, 2017, 12:1907/26/17
03/01/16
5810
bennettj99 said:

You need to let us all know on here.
Done :)
Jul 26, 2017, 12:2007/26/17
03/01/16
5810
bennettj99 said:

So have we now got to start taking screenshots of all tournaments, the rewards and the Oberon letters. This is getting ridiculous.
No, you don't need to do that, my Lord. Accept our apology for this issue.