Looking for feedback on unanswered help ticket in game.

5 Replies
User
16 July, 2019, 12:00 AM UTC
Can you offer suggestion? I opened ticket in game five days ago and no response yet.
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Moderator
17 July, 2019, 6:41 AM UTC

Hello, let us know what issue you are facing.

Meanwhile you can contact support using this link

https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

Not all those who wander are lost
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User
20 July, 2019, 9:23 AM UTC

Thanks, Gandalf - I had half-dozen to a dozen Skull Runes. At next login the balance was zero.


And, from the standpoint of expecting reliable service, this is abysmal--they have not acknowledged ticket yet, and this is the tenth day since submission. 


I appreciate the address you supplied. Can I use that whenever I want to create a ticket, or just in this instance?


Regards, 

Scott

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User
20 July, 2019, 10:11 AM UTC

Gandalf -

One other question, please. I upgraded Altar of Mara recently (lvl one to lvl two). But the time of the sacrifice seems unchanged. 

(I also have the Exchange Speed of 60% in Dragon Stone, and use it constantly.) With the Dragon Stone 60% activated the 500 amulet time is 35:18, which is my recollection of the time BEFORE the Altar upgrade.


Is there a way to confirm the time that the sacrifice should take?

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Moderator
21 July, 2019, 5:28 AM UTC
Zamioc said:

Thanks, Gandalf - I had half-dozen to a dozen Skull Runes. At next login the balance was zero.


And, from the standpoint of expecting reliable service, this is abysmal--they have not acknowledged ticket yet, and this is the tenth day since submission. 


I appreciate the address you supplied. Can I use that whenever I want to create a ticket, or just in this instance?


Regards, 

Scott

You can use the link to contact Support anytime in future also
Not all those who wander are lost
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Moderator
21 July, 2019, 5:30 AM UTC

Zamioc said:


Gandalf -

One other question, please. I upgraded Altar of Mara recently (lvl one to lvl two). But the time of the sacrifice seems unchanged. 

(I also have the Exchange Speed of 60% in Dragon Stone, and use it constantly.) With the Dragon Stone 60% activated the 500 amulet time is 35:18, which is my recollection of the time BEFORE the Altar upgrade.


Is there a way to confirm the time that the sacrifice should take?

Usually the system should calculate the correct time.

Have you tried to cross check with your league, if any one else is experiencing the same?
Not all those who wander are lost
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