Cant build troops

38 Replies
User
24 June, 2019, 4:45 AM UTC

For 14 days the support is not able to repair my account !! Become no answers!!  Cant build troops and cant use recources.....

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Moderator
24 June, 2019, 6:51 AM UTC
let me know all the details here please
Not all those who wander are lost
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User
24 June, 2019, 11:32 PM UTC

All  Details?? At 7.june i write First time to Support with screenshots.. my troops build 3 weeks infanterie Okulte and all the others. But nothing happend. I spend a lot of booster and saphires but 3 weeks still again. My recources are more full and cant save, because i cant build units!!! Now i write every day to the Support but 

i become no answer. And now,,??? I spend a lot of money and my Account is dead because Plarium do nothing since over 14 dayss

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Moderator
25 June, 2019, 6:13 AM UTC

I will need all the details since I don't have access to your ticket from Support.
Alternatively try this link
https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

Not all those who wander are lost
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User
27 June, 2019, 4:02 AM UTC
Nothing changed. I cant build troops after the Update from tomorrow. Cache is empty. Game new install. I CANT USE MY ACCOUNT!!!! 
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User
27 June, 2019, 4:03 AM UTC
not tomorrow / yesterday 
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User
28 June, 2019, 7:09 PM UTC
And the next day!!! Cant you or wont you help ??
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User
29 June, 2019, 8:46 AM UTC

are you all incompetent ?? who pays me my account ?? I can not do anything !!!

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Moderator
30 June, 2019, 1:13 AM UTC

Hello, have you used the link I mentioned?

Use the link and wait for support to reply back meanwhile provide all details again here so that I can ask someone to assist you.


Not all those who wander are lost
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User
30 June, 2019, 9:49 PM UTC
I used the link but nothing happend!!! Now im waiting 3 weeks!!!!! Is this the service from plarium for the players??
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User
2 July, 2019, 11:34 AM UTC
And the next day without an answer....no email from Support. No email here and no compensation!!! 4 weeks without build units!!! Thats plarium....yeah!! 
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User
3 July, 2019, 1:49 AM UTC
And the next day....!!! But you are clever....you do nothing and wait so long i cant build again. And what is with all recources i lose? With all units i had can build since 4 weeks?? 
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User
4 July, 2019, 6:43 AM UTC
And the next day.....WHAT IS WITH MY ACCOUNT AND MY COMPENSATION?? There are some 100€ inside !!
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Moderator
4 July, 2019, 11:27 AM UTC

I have already asked you to write to support using the link I shared earlier and let us know your castle/server and other relevant details here meanwhile while you wait to hear from Support.


Not all those who wander are lost
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User
5 July, 2019, 11:08 AM UTC

For 1 month I have certainly made all the information 5x. How often?? Now that the wait of the troops building is over .... now you want to find the mistake ??? You want to annoy me right?

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Community Manager
12 July, 2019, 9:51 AM UTC
+MadTeddy2007+ said:

For 1 month I have certainly made all the information 5x. How often?? Now that the wait of the troops building is over .... now you want to find the mistake ??? You want to annoy me right?

Hello, Lord. The issue with troops training is already fixed. Still, if you face any other issues, please, contact our support team on this matter. 
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User
13 July, 2019, 4:23 PM UTC
And now???  "Im sorry, our mistake and your bad luck" or what want you say to me for the last 5 weeks without build troops??? Nothing ?? Is that the Service from Plarium for player they play the game over 3 years?
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Community Manager
15 July, 2019, 11:35 AM UTC

I've given you the relevant information regarding the issue. Unfortunately, I don't have more information from my side. 


Hope for your understanding. 
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User
15 July, 2019, 1:18 PM UTC

Then please ask your team. It can not be that I could not build anything for 4 weeks and now I have to live with it !!! it is your fault and not mine !!

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User
21 July, 2019, 9:14 AM UTC

And you do nothing again.....i have contact with Plarium email too and nothing happend.  THATS PLARIUM and you are Wondering that peoples stop playing???

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