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Unable to login in iPhone or Android

Comments

1 2 3 4 5 6

Unknown_Ranger39

Jul 14, 2018, 16:0607/14/18

10/15/15

455

Nikitta said:

The first post in this thread is wrong.

Support offers no assistance.

There reply is "Download and install the app from Google Play store again"...

It is a windows pc app not an andriod application from google.. If they fail at that understanding, what support can they offer ?

Anyway another half day gone

.. My money is on another 4 days like in May

It is not plarium who controls the downloads from the companies, plarium creates the updates. they will work for the servers who provide the game BUT they must do their part to upload it correctly. The glitches within are what plarium can fix to match the current providers system. They don't personally install for google or apple or windows. Instead of coming here when there are issues on not loading to first try restarting your device (laptop desktop tablet phone ect..) as when you install any type of game in say an xbox or computer, the first thing required is to restart the system not to call the game developer on why their game does not work for xbox, you would call xbox support on why your game is not loading to their console. Same as plarium develops games for providers who are then responsible to make their devices compatible to the game attempting to download. Restarting the device or system is always recommended for any game or game system if you want the update to complete installation otherwise will store old cache and cause errors or random shutdowns.

LWonderly

Jul 26, 2018, 09:5907/26/18

Jul 26, 2018, 10:02(edited)

01/26/15

Game is not loading today.

http://prntscr.com/kb8a91

Gandalf

Jul 26, 2018, 10:4107/26/18

01/11/16

1009

lwonderly said:

Game is not loading today.
http://prntscr.com/kb8a91

is it on mobile or pc?

Please try reinstalling the game.

LWonderly

Jul 26, 2018, 11:3707/26/18

Jul 26, 2018, 11:38(edited)

01/26/15

I'm using the Plarium app to run the games. How do I reinstall on the PC?

Gandalf

Jul 26, 2018, 11:4307/26/18

01/11/16

1009

lwonderly said:

PC
I'm using the Plarium app to run the games. How do I reinstall on the PC?

You have to go to control panel and look for 'Uninstall a program', find the Plarium app, then remove it and install it back fresh from the website.

There was a recent update a few days back and I guess you haven't installed that one so you are unable to play

LWonderly

Jul 26, 2018, 12:0507/26/18

Jul 26, 2018, 12:39(edited)

01/26/15

OK, will try that. But I was able to play yesterday.

OK<>

Still no good. Other games load fine.

Gandalf

Jul 26, 2018, 13:1407/26/18

01/11/16

1009

Please send me your coordinates in PM.

I cross checked with my team, the game should be working fine. Something could be wrong with your system

LWonderly

Jul 26, 2018, 19:1207/26/18

01/26/15

As my screenshot shows I can not load the game to get my coordinates unless they are those numbers in the upper right of my screen.

LWonderly

Jul 26, 2018, 19:4907/26/18

01/26/15

OK, I finally was able to load the program, but on another computer. I have deleted the Plarium App and deleted the plarium folder. Downloaded the app and reinstalled. All programs work except for Rise of Balur. I need help please. Someome please point me in the right direction to get it.

BlackStar Vega

Jul 30, 2018, 05:0907/30/18

05/04/14

163

lwonderly said:

OK, I finally was able to load the program, but on another computer. I have deleted the Plarium App and deleted the plarium folder. Downloaded the app and reinstalled. All programs work except for Rise of Balur. I need help please. Someome please point me in the right direction to get it.

I too am having the Exact same issue.

I downloaded "Plarium Play" and everything was fine. I played Rise of Balur....and everything was fine. When I decided to play another Plarium game............. but then eventually come back to "Rise of Balur".............

I'm having the same problem.

I uninstalled Plarium Play and reinstalled it. I rebooted my computer as well..............

I don't want to miss out on anything that's been going on, and I certainly hope I don't get Booted for Inactivity................ AND I HOPE I don't get Raided.

I understand this is the BETA Version of stormfall ....... Still this is very frustrating.

(I'm so glad I didn't spend any Money on this game yet)........

Alina PhoenixAdmin

Aug 6, 2018, 14:4708/06/18

02/29/16

5605

lwonderly said:

OK, I finally was able to load the program, but on another computer. I have deleted the Plarium App and deleted the plarium folder. Downloaded the app and reinstalled. All programs work except for Rise of Balur. I need help please. Someome please point me in the right direction to get it.

My Lord, as I can see your VIP agent reported this issue to devs already and they're working on it.

Alina PhoenixAdmin

Aug 6, 2018, 14:4808/06/18

02/29/16

5605

BlackSkyPhoenix said:

lwonderly said:

OK, I finally was able to load the program, but on another computer. I have deleted the Plarium App and deleted the plarium folder. Downloaded the app and reinstalled. All programs work except for Rise of Balur. I need help please. Someome please point me in the right direction to get it.

I too am having the Exact same issue.

I downloaded "Plarium Play" and everything was fine. I played Rise of Balur....and everything was fine. When I decided to play another Plarium game............. but then eventually come back to "Rise of Balur".............

I'm having the same problem.

I uninstalled Plarium Play and reinstalled it. I rebooted my computer as well..............

I don't want to miss out on anything that's been going on, and I certainly hope I don't get Booted for Inactivity................ AND I HOPE I don't get Raided.

I understand this is the BETA Version of stormfall ....... Still this is very frustrating.

(I'm so glad I didn't spend any Money on this game yet)........

My Lord, can you please send me your IP address in PM and I will forward it to devs as well?

Carangajeira

Aug 6, 2018, 16:2108/06/18

06/30/15

As usual - Plarium App Windows players get this message - and clicking Download does nothing, again!

At least leave the old version active for us until you decide to release the new version for Windows players!

boumm

Aug 6, 2018, 16:5708/06/18

05/02/15

i have same probleme

D Bomb

Aug 6, 2018, 17:4108/06/18

07/28/18

I keep getting a prompt that there is an update, to please download. It kicks me back to the plarium screen. I have done this many times. I know this is a bets, but I just want to play.

Unknown_Ranger39

Aug 6, 2018, 19:4408/06/18

10/15/15

455

D Bomb said:

I keep getting a prompt that there is an update, to please download. It kicks me back to the plarium screen. I have done this many times. I know this is a bets, but I just want to play.

Can you try uninstalling and reinstalling the app?

Iphone users I know if you search for the game in the app store you will be able to update it easier than just trying to get the app itself to update.

Unknown_Ranger39

Aug 6, 2018, 19:4508/06/18

10/15/15

455

Carangajeira said:

As usual - Plarium App Windows players get this message - and clicking Download does nothing, again!
At least leave the old version active for us until you decide to release the new version for Windows players!

Sorry about this and hopefully it will all get fixed asap! have you tried uninstalling and re installing?

Tegreman

Aug 6, 2018, 21:5808/06/18

05/11/18

Obviously, the BETA users are not as important. Even though many BETA users have sunk $ and time into it. No other explanation, it happens every time. Either the developers are clueless or just dense.

Carangajeira

Aug 7, 2018, 01:3008/07/18

06/30/15

Ashes1770 said:

Carangajeira said:

As usual - Plarium App Windows players get this message - and clicking Download does nothing, again!
At least leave the old version active for us until you decide to release the new version for Windows players!
Sorry about this and hopefully it will all get fixed asap! have you tried uninstalling and re installing?

Every time! Our money obviously not worth as much as the mobile users! Just wish they would leave the "old" version active for us so we can at least play the game and keep things moving - bad enough that there are new features we are falling behind everyone else on!

Carangajeira

Aug 7, 2018, 01:3308/07/18

06/30/15

If the "new version" has not yet been released for the Windows app it doesn't matter how many times you reinstall the app!! I play Age of War (also Plarium's) on the app and never have the problems with that when there is an update!

1 2 3 4 5 6

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comment","closedMessage":"The topic is locked. You cannot post comments.","title":"Unable to login in iPhone or Android","authorRole":"","contentDraftJs":"","contentHtml":"<p><span style=\"color: rgb(155, 187, 89);\">- Please write down below under this post thread in detail the problem you are facing and provide screenshots links <br></span></p><p><span style=\"color: rgb(155, 187, 89);\">- Specify the platform you are using whether iPhone/Android<br></span></p><p><span style=\"color: rgb(155, 187, 89);\">- Avoid creating new duplicate topics elsewhere.</span><span style=\"color: rgb(155, 187, 89);\"><br></span></p><p><span style=\"color: rgb(155, 187, 89);\">- There may be some small gift as a compensation for long downtime but not always<br></span></p><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"color: rgb(155, 187, 89);\"></span><p><span style=\"color: rgb(155, 187, 89);\">- Send details to  <a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">SupportLink</a> with below information</span></p><ul><li><span style=\"color: rgb(155, 187, 89);\">Device model<br></span></li><li><span style=\"color: rgb(155, 187, 89);\">Internet connection you use</span></li><li><span style=\"color: rgb(155, 187, 89);\">Account coordinates<br></span></li><li><span style=\"color: rgb(155, 187, 89);\">Screenshot of the error</span></li></ul><p><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\">Duplicate post threads may be removed without notice.</span></span><span style=\"color: rgb(242, 195, 20);\"><br></span></p><span style=\"color: rgb(242, 195, 20);\"><br></span><p><span style=\"color: rgb(242, 195, 20);\">What causes loading issues?</span></p><p><span style=\"color: rgb(242, 195, 20);\">There are several reasons why you may experience loading issues in the game. Every issue has a possible solution. Please make sure that you performed all the steps in the instruction below before taking further actions.</span></p><p><span style=\"color: rgb(242, 195, 20);\">1. The game application’s cache may be causing issues. You can resolve them by clearing old cached data. To do so, follow the instructions below:</span></p><p><span style=\"color: rgb(242, 195, 20);\"><span style=\"text-decoration: underline;\">For iOS:</span> Please try restarting your game by removing it from your task tray, and then relaunching it. To do so, double-click the Home button, then swipe up on the app to close it; launch the game again. If the issue persists, please reboot your device.</span></p><p><span style=\"color: rgb(242, 195, 20);\"><span style=\"text-decoration: underline;\">For Android OS:</span> Please clear the game’s cache. Go to your device's Settings menu -> Application manager -> app name -> Clear cache.</span></p><p><span style=\"color: rgb(242, 195, 20);\">2. The device may be overloaded if too many applications are running. Please close all running applications and relaunch the app.</span></p><p><span style=\"color: rgb(242, 195, 20);\">3. Your internet connection may not be running optimally, or your bandwidth may be overloaded. To resolve this issue, go to your device’s Settings and switch off the Wi-Fi connection. Wait a few minutes, then turn it back on.</span></p><p><span style=\"color: rgb(242, 195, 20);\">4. The game may not be updated to the latest version. </span><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\"><span style=\"font-style: italic;\"></span></span></span></p><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\"><span style=\"font-style: italic;\"><br></span></span></span><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\"><span style=\"font-style: italic;\"><br></span></span></span><h1><span style=\"color: rgb(155, 187, 89);\"></span></h1>","createdDate":"1527316680000","folderId":"79","id":"104375","authorId":"1673096","authorRegistered":"1452494759007","authorName":"Gandalf","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"20668","commentsCount":"110","likesCount":"0","authorCommentsCount":"1009","isHidden":"false","isClosed":"false","pinnedStatus":"true"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfallrob/79_bug-reports/104375_unable-to-login-in-iphone-or-android/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"2","lastPage":"6"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1495805/","commentUrl":"/forum/en/comment/topic_497513/"},"strings":{"userRole":"","userId":"1495805","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Nikitta said:</div><br><blockquote><p>The first post in this thread is wrong. <br></p><br><p>Support offers no assistance. <br></p><br><p>There reply is \"Download and install the app from Google Play store again\"...</p><br><p>It is a windows pc app not an andriod application from google.. If they fail at that understanding, what support can they offer ?  <br></p><br><p>Anyway another half day gone</p><p><br></p><p>.. My money is on another 4 days like in May</p></blockquote>It is not plarium who controls the downloads from the companies, plarium creates the updates. they will work for the servers who provide the game BUT they must do their part to upload it correctly. The glitches within are what plarium can fix to match the current providers system. They don't personally install for google or apple or windows. Instead of coming here when there are issues on not loading to first try restarting your device (laptop desktop tablet phone ect..) as when you install any type of game in say an xbox or computer, the first thing required is to restart the system not to call the game developer on why their game does not work for xbox, you would call xbox support on why your game is not loading to their console. Same as plarium develops games for providers who are then responsible to make their devices compatible to the game attempting to download. Restarting the device or system is always recommended for any game or game system if you want the update to complete installation otherwise will store old cache and cause errors or random shutdowns. ","userRegistered":"1444921719197","userCommentsCount":"455","userName":"Unknown_Ranger39","createdDate":"1531584373040","editedDate":"0","id":"497513","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14906020.jpeg?v=1517408375"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"497513","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/53306/","commentUrl":"/forum/en/comment/topic_500875/"},"strings":{"userRole":"","userId":"53306","contentDraftJs":"","contentHtml":"<p>Game is not loading today.</p><p><a href=\"//prntscr.com/kb8a91\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/kb8a91</a></p>","userRegistered":"1422287239080","userCommentsCount":"68","userName":"LWonderly ","createdDate":"1532599193090","editedDate":"1532599324020","id":"500875","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/8378761.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"500875","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_500891/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>lwonderly said:</p><br><blockquote><p>Game is not loading today.</p><p><a href=\"//prntscr.com/kb8a91\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/kb8a91</a></p></blockquote><p><span style=\"color: rgb(155, 187, 89);\">is it on mobile or pc?</span></p><span style=\"color: rgb(155, 187, 89);\">Please try reinstalling the game. </span><br>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1532601664307","editedDate":"0","id":"500891","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"500891","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/53306/","commentUrl":"/forum/en/comment/topic_500912/"},"strings":{"userRole":"","userId":"53306","contentDraftJs":"","contentHtml":"<p>PC</p>I'm using the Plarium app to run the games. How do I reinstall on the PC?","userRegistered":"1422287239080","userCommentsCount":"68","userName":"LWonderly ","createdDate":"1532605028973","editedDate":"1532605084210","id":"500912","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/8378761.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"500912","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_500914/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>lwonderly said:</p><br><blockquote><p>PC</p>I'm using the Plarium app to run the games. How do I reinstall on the PC?</blockquote><p><span style=\"color: rgb(155, 187, 89);\">You have to go to control panel and look for 'Uninstall a program', find the Plarium app, then remove it and install it back fresh from the website.</span></p><span style=\"color: rgb(155, 187, 89);\">There was a recent update a few days back and I guess you haven't installed that one so you are unable to play<br></span>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1532605385357","editedDate":"0","id":"500914","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"500914","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/53306/","commentUrl":"/forum/en/comment/topic_500920/"},"strings":{"userRole":"","userId":"53306","contentDraftJs":"","contentHtml":"<p>OK, will try that. But I was able to play yesterday.</p><p>OK<></p><!-- reinstalled and still can not launch rise of balur. hangs in the same place as in the screenshot.-->Still no good. Other games load fine.","userRegistered":"1422287239080","userCommentsCount":"68","userName":"LWonderly ","createdDate":"1532606741707","editedDate":"1532608799103","id":"500920","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/8378761.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"500920","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_500945/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p><span style=\"color: rgb(155, 187, 89);\">Please send me your coordinates in PM.</span></p><span style=\"color: rgb(155, 187, 89);\">I cross checked with my team, the game should be working fine. Something could be wrong with your system <br></span>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1532610859990","editedDate":"0","id":"500945","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"500945","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/53306/","commentUrl":"/forum/en/comment/topic_501037/"},"strings":{"userRole":"","userId":"53306","contentDraftJs":"","contentHtml":"As my screenshot shows I can not load the game to get my coordinates unless they are those numbers in the upper right of my screen.","userRegistered":"1422287239080","userCommentsCount":"68","userName":"LWonderly ","createdDate":"1532632344127","editedDate":"0","id":"501037","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/8378761.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"501037","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/53306/","commentUrl":"/forum/en/comment/topic_501041/"},"strings":{"userRole":"","userId":"53306","contentDraftJs":"","contentHtml":"OK, I finally was able to load the program, but on another computer. I have deleted the Plarium App and deleted the plarium folder. Downloaded the app and reinstalled. All programs work except for Rise of Balur. I need help please. Someome please point me in the right direction to get it.","userRegistered":"1422287239080","userCommentsCount":"68","userName":"LWonderly ","createdDate":"1532634586320","editedDate":"0","id":"501041","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/8378761.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"501041","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/30780/","commentUrl":"/forum/en/comment/topic_502316/"},"strings":{"userRole":"","userId":"30780","contentDraftJs":"","contentHtml":"<p>lwonderly said:</p><br><blockquote>OK, I finally was able to load the program, but on another computer. I have deleted the Plarium App and deleted the plarium folder. Downloaded the app and reinstalled. All programs work except for Rise of Balur. I need help please. Someome please point me in the right direction to get it.</blockquote><br><br><br><p>I too am having the Exact same issue.</p><br><p>I downloaded \"Plarium Play\" and everything was fine. I played Rise of Balur....and everything was fine.  When I decided to play another Plarium game............. but then eventually come back to \"Rise of Balur\".............</p><br><p>I'm having the same problem.</p><br><p>I uninstalled Plarium Play and reinstalled it. I rebooted my computer as well..............</p><br><p>I don't want to miss out on anything that's been going on, and I certainly hope I don't get Booted for Inactivity................ AND I HOPE I don't get Raided.</p><br><p>I understand this is the <span style=\"font-style: italic; font-weight: bold; text-decoration-line: underline;\">BETA</span><span style=\"font-style: italic; font-weight: bold;\">  </span>Version of stormfall ....... Still this is very frustrating. </p><br><p>(I'm so glad I didn't spend any Money on this game yet)........ <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/face.png\" class=\"smiles postImage\"></p>","userRegistered":"1399168627223","userCommentsCount":"163","userName":"BlackStar Vega","createdDate":"1532927385250","editedDate":"0","id":"502316","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/bd2eeee8-92b5-41bc-8585-4aa27a436a16"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"502316","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1046840/","commentUrl":"/forum/en/comment/topic_504173/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<div class=\"user-name\">lwonderly said:</div><br><blockquote>OK, I finally was able to load the program, but on another computer. I have deleted the Plarium App and deleted the plarium folder. Downloaded the app and reinstalled. All programs work except for Rise of Balur. I need help please. Someome please point me in the right direction to get it.</blockquote>My Lord, as I can see your VIP agent reported this issue to devs already and they're working on it. ","userRegistered":"1456743215047","userCommentsCount":"5605","userName":"Alina Phoenix","createdDate":"1533566865843","editedDate":"0","id":"504173","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"504173","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1046840/","commentUrl":"/forum/en/comment/topic_504174/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<div class=\"user-name\">BlackSkyPhoenix said:</div><br><blockquote><p>lwonderly said:</p><br><blockquote>OK, I finally was able to load the program, but on another computer. I have deleted the Plarium App and deleted the plarium folder. Downloaded the app and reinstalled. All programs work except for Rise of Balur. I need help please. Someome please point me in the right direction to get it.</blockquote><br><br><br><p>I too am having the Exact same issue.</p><br><p>I downloaded \"Plarium Play\" and everything was fine. I played Rise of Balur....and everything was fine.  When I decided to play another Plarium game............. but then eventually come back to \"Rise of Balur\".............</p><br><p>I'm having the same problem.</p><br><p>I uninstalled Plarium Play and reinstalled it. I rebooted my computer as well..............</p><br><p>I don't want to miss out on anything that's been going on, and I certainly hope I don't get Booted for Inactivity................ AND I HOPE I don't get Raided.</p><br><p>I understand this is the <span style=\"font-style: italic; font-weight: bold; text-decoration-line: underline;\">BETA</span><span style=\"font-style: italic; font-weight: bold;\">  </span>Version of stormfall ....... Still this is very frustrating. </p><br><p>(I'm so glad I didn't spend any Money on this game yet)........ <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/face.png\" class=\"smiles postImage\"></p></blockquote>My Lord, can you please send me your IP address in PM and I will forward it to devs as well?","userRegistered":"1456743215047","userCommentsCount":"5605","userName":"Alina Phoenix","createdDate":"1533566890110","editedDate":"0","id":"504174","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"504174","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/515330/","commentUrl":"/forum/en/comment/topic_504205/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<img src=\"//cnt-forum.plarium.com/file.bmp?g=872e3566-3540-47d7-8e06-b5251b0e5f50\"><br><p>As usual - Plarium App Windows players get this message - and clicking Download does nothing, again! </p>At least leave the old version active for us until you decide to release the new version for Windows players!","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1533572488150","editedDate":"0","id":"504205","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504205","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/349076/","commentUrl":"/forum/en/comment/topic_504221/"},"strings":{"userRole":"","userId":"349076","contentDraftJs":"","contentHtml":"i have same probleme<br>","userRegistered":"1430562753097","userCommentsCount":"12","userName":"boumm","createdDate":"1533574674113","editedDate":"0","id":"504221","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504221","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3647971/","commentUrl":"/forum/en/comment/topic_504237/"},"strings":{"userRole":"","userId":"3647971","contentDraftJs":"","contentHtml":"I keep getting a prompt that there is an update, to please download.  It kicks me back to the plarium screen.  I have done this many times.  I know this is a bets, but I just want to play. ","userRegistered":"1532810746577","userCommentsCount":"1","userName":"D Bomb","createdDate":"1533577299630","editedDate":"0","id":"504237","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504237","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1495805/","commentUrl":"/forum/en/comment/topic_504273/"},"strings":{"userRole":"","userId":"1495805","contentDraftJs":"","contentHtml":"<p>D Bomb said:</p><br><blockquote>I keep getting a prompt that there is an update, to please download.  It kicks me back to the plarium screen.  I have done this many times.  I know this is a bets, but I just want to play. </blockquote><p>Can you try uninstalling and reinstalling the app?</p>Iphone users I know if you search for the game in the app store you will be able to update it easier than just trying to get the app itself to update.","userRegistered":"1444921719197","userCommentsCount":"455","userName":"Unknown_Ranger39","createdDate":"1533584692220","editedDate":"0","id":"504273","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14906020.jpeg?v=1517408375"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504273","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1495805/","commentUrl":"/forum/en/comment/topic_504275/"},"strings":{"userRole":"","userId":"1495805","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Carangajeira said:</div><br><blockquote><img src=\"//cnt-forum.plarium.com/file.bmp?g=872e3566-3540-47d7-8e06-b5251b0e5f50\"><br><p>As usual - Plarium App Windows players get this message - and clicking Download does nothing, again! </p>At least leave the old version active for us until you decide to release the new version for Windows players!</blockquote>Sorry about this and hopefully it will all get fixed asap! have you tried uninstalling and re installing?","userRegistered":"1444921719197","userCommentsCount":"455","userName":"Unknown_Ranger39","createdDate":"1533584739047","editedDate":"0","id":"504275","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14906020.jpeg?v=1517408375"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504275","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1993639/","commentUrl":"/forum/en/comment/topic_504320/"},"strings":{"userRole":"","userId":"1993639","contentDraftJs":"","contentHtml":"<p>Obviously, the BETA users are not as important. Even though many BETA users have sunk $ and time into it. No other explanation, it happens every time. Either the developers are clueless or just dense.</p>","userRegistered":"1526049674153","userCommentsCount":"12","userName":"Tegreman","createdDate":"1533592716350","editedDate":"0","id":"504320","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_15.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504320","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/515330/","commentUrl":"/forum/en/comment/topic_504350/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<p>Ashes1770 said:</p><br><blockquote><p>Carangajeira said:</p><br><blockquote><img src=\"//cnt-forum.plarium.com/file.bmp?g=872e3566-3540-47d7-8e06-b5251b0e5f50\"><br><p>As usual - Plarium App Windows players get this message - and clicking Download does nothing, again! </p>At least leave the old version active for us until you decide to release the new version for Windows players!</blockquote>Sorry about this and hopefully it will all get fixed asap! have you tried uninstalling and re installing?</blockquote><blockquote><br></blockquote><blockquote>Every time! Our money obviously not worth as much as the mobile users! Just wish they would leave the \"old\" version active for us so we can at least play the game and keep things moving - bad enough that there are new features we are falling behind everyone else on!</blockquote><br>","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1533605434710","editedDate":"0","id":"504350","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504350","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/515330/","commentUrl":"/forum/en/comment/topic_504351/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"If the \"new version\" has not yet been released for the Windows app it doesn't matter how many times you reinstall the app!! I play Age of War (also Plarium's) on the app and never have the problems with that when there is an update!","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1533605580777","editedDate":"0","id":"504351","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504351","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"Unable to login in iPhone or Android","authorRole":"","contentDraftJs":"","contentHtml":"<p><span style=\"color: rgb(155, 187, 89);\">- Please write down below under this post thread in detail the problem you are facing and provide screenshots links <br></span></p><p><span style=\"color: rgb(155, 187, 89);\">- Specify the platform you are using whether iPhone/Android<br></span></p><p><span style=\"color: rgb(155, 187, 89);\">- Avoid creating new duplicate topics elsewhere.</span><span style=\"color: rgb(155, 187, 89);\"><br></span></p><p><span style=\"color: rgb(155, 187, 89);\">- There may be some small gift as a compensation for long downtime but not always<br></span></p><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"color: rgb(155, 187, 89);\"></span><p><span style=\"color: rgb(155, 187, 89);\">- Send details to  <a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">SupportLink</a> with below information</span></p><ul><li><span style=\"color: rgb(155, 187, 89);\">Device model<br></span></li><li><span style=\"color: rgb(155, 187, 89);\">Internet connection you use</span></li><li><span style=\"color: rgb(155, 187, 89);\">Account coordinates<br></span></li><li><span style=\"color: rgb(155, 187, 89);\">Screenshot of the error</span></li></ul><p><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\">Duplicate post threads may be removed without notice.</span></span><span style=\"color: rgb(242, 195, 20);\"><br></span></p><span style=\"color: rgb(242, 195, 20);\"><br></span><p><span style=\"color: rgb(242, 195, 20);\">What causes loading issues?</span></p><p><span style=\"color: rgb(242, 195, 20);\">There are several reasons why you may experience loading issues in the game. Every issue has a possible solution. Please make sure that you performed all the steps in the instruction below before taking further actions.</span></p><p><span style=\"color: rgb(242, 195, 20);\">1. The game application’s cache may be causing issues. You can resolve them by clearing old cached data. To do so, follow the instructions below:</span></p><p><span style=\"color: rgb(242, 195, 20);\"><span style=\"text-decoration: underline;\">For iOS:</span> Please try restarting your game by removing it from your task tray, and then relaunching it. To do so, double-click the Home button, then swipe up on the app to close it; launch the game again. If the issue persists, please reboot your device.</span></p><p><span style=\"color: rgb(242, 195, 20);\"><span style=\"text-decoration: underline;\">For Android OS:</span> Please clear the game’s cache. Go to your device's Settings menu -> Application manager -> app name -> Clear cache.</span></p><p><span style=\"color: rgb(242, 195, 20);\">2. The device may be overloaded if too many applications are running. Please close all running applications and relaunch the app.</span></p><p><span style=\"color: rgb(242, 195, 20);\">3. Your internet connection may not be running optimally, or your bandwidth may be overloaded. To resolve this issue, go to your device’s Settings and switch off the Wi-Fi connection. Wait a few minutes, then turn it back on.</span></p><p><span style=\"color: rgb(242, 195, 20);\">4. The game may not be updated to the latest version. </span><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\"><span style=\"font-style: italic;\"></span></span></span></p><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\"><span style=\"font-style: italic;\"><br></span></span></span><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\"><span style=\"font-style: italic;\"><br></span></span></span><h1><span style=\"color: rgb(155, 187, 89);\"></span></h1>","createdDate":"1527316680000","folderId":"79","id":"104375","authorId":"1673096","authorRegistered":"1452494759007","authorName":"Gandalf","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"20668","commentsCount":"110","likesCount":"0","authorCommentsCount":"1009","isHidden":"false","isClosed":"false","pinnedStatus":"true"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfallrob/79_bug-reports/104375_unable-to-login-in-iphone-or-android/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"2","lastPage":"6"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1495805/","commentUrl":"/forum/en/comment/topic_497513/"},"strings":{"userRole":"","userId":"1495805","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Nikitta said:</div><br><blockquote><p>The first post in this thread is wrong. <br></p><br><p>Support offers no assistance. <br></p><br><p>There reply is \"Download and install the app from Google Play store again\"...</p><br><p>It is a windows pc app not an andriod application from google.. If they fail at that understanding, what support can they offer ?  <br></p><br><p>Anyway another half day gone</p><p><br></p><p>.. My money is on another 4 days like in May</p></blockquote>It is not plarium who controls the downloads from the companies, plarium creates the updates. they will work for the servers who provide the game BUT they must do their part to upload it correctly. The glitches within are what plarium can fix to match the current providers system. They don't personally install for google or apple or windows. Instead of coming here when there are issues on not loading to first try restarting your device (laptop desktop tablet phone ect..) as when you install any type of game in say an xbox or computer, the first thing required is to restart the system not to call the game developer on why their game does not work for xbox, you would call xbox support on why your game is not loading to their console. Same as plarium develops games for providers who are then responsible to make their devices compatible to the game attempting to download. Restarting the device or system is always recommended for any game or game system if you want the update to complete installation otherwise will store old cache and cause errors or random shutdowns. ","userRegistered":"1444921719197","userCommentsCount":"455","userName":"Unknown_Ranger39","createdDate":"1531584373040","editedDate":"0","id":"497513","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14906020.jpeg?v=1517408375"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"497513","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/53306/","commentUrl":"/forum/en/comment/topic_500875/"},"strings":{"userRole":"","userId":"53306","contentDraftJs":"","contentHtml":"<p>Game is not loading today.</p><p><a href=\"//prntscr.com/kb8a91\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/kb8a91</a></p>","userRegistered":"1422287239080","userCommentsCount":"68","userName":"LWonderly ","createdDate":"1532599193090","editedDate":"1532599324020","id":"500875","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/8378761.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"500875","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_500891/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>lwonderly said:</p><br><blockquote><p>Game is not loading today.</p><p><a href=\"//prntscr.com/kb8a91\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/kb8a91</a></p></blockquote><p><span style=\"color: rgb(155, 187, 89);\">is it on mobile or pc?</span></p><span style=\"color: rgb(155, 187, 89);\">Please try reinstalling the game. </span><br>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1532601664307","editedDate":"0","id":"500891","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"500891","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/53306/","commentUrl":"/forum/en/comment/topic_500912/"},"strings":{"userRole":"","userId":"53306","contentDraftJs":"","contentHtml":"<p>PC</p>I'm using the Plarium app to run the games. How do I reinstall on the PC?","userRegistered":"1422287239080","userCommentsCount":"68","userName":"LWonderly ","createdDate":"1532605028973","editedDate":"1532605084210","id":"500912","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/8378761.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"500912","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_500914/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>lwonderly said:</p><br><blockquote><p>PC</p>I'm using the Plarium app to run the games. How do I reinstall on the PC?</blockquote><p><span style=\"color: rgb(155, 187, 89);\">You have to go to control panel and look for 'Uninstall a program', find the Plarium app, then remove it and install it back fresh from the website.</span></p><span style=\"color: rgb(155, 187, 89);\">There was a recent update a few days back and I guess you haven't installed that one so you are unable to play<br></span>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1532605385357","editedDate":"0","id":"500914","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"500914","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/53306/","commentUrl":"/forum/en/comment/topic_500920/"},"strings":{"userRole":"","userId":"53306","contentDraftJs":"","contentHtml":"<p>OK, will try that. But I was able to play yesterday.</p><p>OK<></p><!-- reinstalled and still can not launch rise of balur. hangs in the same place as in the screenshot.-->Still no good. Other games load fine.","userRegistered":"1422287239080","userCommentsCount":"68","userName":"LWonderly ","createdDate":"1532606741707","editedDate":"1532608799103","id":"500920","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/8378761.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"500920","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_500945/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p><span style=\"color: rgb(155, 187, 89);\">Please send me your coordinates in PM.</span></p><span style=\"color: rgb(155, 187, 89);\">I cross checked with my team, the game should be working fine. Something could be wrong with your system <br></span>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1532610859990","editedDate":"0","id":"500945","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"500945","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/53306/","commentUrl":"/forum/en/comment/topic_501037/"},"strings":{"userRole":"","userId":"53306","contentDraftJs":"","contentHtml":"As my screenshot shows I can not load the game to get my coordinates unless they are those numbers in the upper right of my screen.","userRegistered":"1422287239080","userCommentsCount":"68","userName":"LWonderly ","createdDate":"1532632344127","editedDate":"0","id":"501037","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/8378761.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"501037","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/53306/","commentUrl":"/forum/en/comment/topic_501041/"},"strings":{"userRole":"","userId":"53306","contentDraftJs":"","contentHtml":"OK, I finally was able to load the program, but on another computer. I have deleted the Plarium App and deleted the plarium folder. Downloaded the app and reinstalled. All programs work except for Rise of Balur. I need help please. Someome please point me in the right direction to get it.","userRegistered":"1422287239080","userCommentsCount":"68","userName":"LWonderly ","createdDate":"1532634586320","editedDate":"0","id":"501041","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/8378761.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"501041","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/30780/","commentUrl":"/forum/en/comment/topic_502316/"},"strings":{"userRole":"","userId":"30780","contentDraftJs":"","contentHtml":"<p>lwonderly said:</p><br><blockquote>OK, I finally was able to load the program, but on another computer. I have deleted the Plarium App and deleted the plarium folder. Downloaded the app and reinstalled. All programs work except for Rise of Balur. I need help please. Someome please point me in the right direction to get it.</blockquote><br><br><br><p>I too am having the Exact same issue.</p><br><p>I downloaded \"Plarium Play\" and everything was fine. I played Rise of Balur....and everything was fine.  When I decided to play another Plarium game............. but then eventually come back to \"Rise of Balur\".............</p><br><p>I'm having the same problem.</p><br><p>I uninstalled Plarium Play and reinstalled it. I rebooted my computer as well..............</p><br><p>I don't want to miss out on anything that's been going on, and I certainly hope I don't get Booted for Inactivity................ AND I HOPE I don't get Raided.</p><br><p>I understand this is the <span style=\"font-style: italic; font-weight: bold; text-decoration-line: underline;\">BETA</span><span style=\"font-style: italic; font-weight: bold;\">  </span>Version of stormfall ....... Still this is very frustrating. </p><br><p>(I'm so glad I didn't spend any Money on this game yet)........ <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/face.png\" class=\"smiles postImage\"></p>","userRegistered":"1399168627223","userCommentsCount":"163","userName":"BlackStar Vega","createdDate":"1532927385250","editedDate":"0","id":"502316","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/bd2eeee8-92b5-41bc-8585-4aa27a436a16"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"502316","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1046840/","commentUrl":"/forum/en/comment/topic_504173/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<div class=\"user-name\">lwonderly said:</div><br><blockquote>OK, I finally was able to load the program, but on another computer. I have deleted the Plarium App and deleted the plarium folder. Downloaded the app and reinstalled. All programs work except for Rise of Balur. I need help please. Someome please point me in the right direction to get it.</blockquote>My Lord, as I can see your VIP agent reported this issue to devs already and they're working on it. ","userRegistered":"1456743215047","userCommentsCount":"5605","userName":"Alina Phoenix","createdDate":"1533566865843","editedDate":"0","id":"504173","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"504173","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1046840/","commentUrl":"/forum/en/comment/topic_504174/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<div class=\"user-name\">BlackSkyPhoenix said:</div><br><blockquote><p>lwonderly said:</p><br><blockquote>OK, I finally was able to load the program, but on another computer. I have deleted the Plarium App and deleted the plarium folder. Downloaded the app and reinstalled. All programs work except for Rise of Balur. I need help please. Someome please point me in the right direction to get it.</blockquote><br><br><br><p>I too am having the Exact same issue.</p><br><p>I downloaded \"Plarium Play\" and everything was fine. I played Rise of Balur....and everything was fine.  When I decided to play another Plarium game............. but then eventually come back to \"Rise of Balur\".............</p><br><p>I'm having the same problem.</p><br><p>I uninstalled Plarium Play and reinstalled it. I rebooted my computer as well..............</p><br><p>I don't want to miss out on anything that's been going on, and I certainly hope I don't get Booted for Inactivity................ AND I HOPE I don't get Raided.</p><br><p>I understand this is the <span style=\"font-style: italic; font-weight: bold; text-decoration-line: underline;\">BETA</span><span style=\"font-style: italic; font-weight: bold;\">  </span>Version of stormfall ....... Still this is very frustrating. </p><br><p>(I'm so glad I didn't spend any Money on this game yet)........ <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/face.png\" class=\"smiles postImage\"></p></blockquote>My Lord, can you please send me your IP address in PM and I will forward it to devs as well?","userRegistered":"1456743215047","userCommentsCount":"5605","userName":"Alina Phoenix","createdDate":"1533566890110","editedDate":"0","id":"504174","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"504174","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/515330/","commentUrl":"/forum/en/comment/topic_504205/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<img src=\"//cnt-forum.plarium.com/file.bmp?g=872e3566-3540-47d7-8e06-b5251b0e5f50\"><br><p>As usual - Plarium App Windows players get this message - and clicking Download does nothing, again! </p>At least leave the old version active for us until you decide to release the new version for Windows players!","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1533572488150","editedDate":"0","id":"504205","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504205","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/349076/","commentUrl":"/forum/en/comment/topic_504221/"},"strings":{"userRole":"","userId":"349076","contentDraftJs":"","contentHtml":"i have same probleme<br>","userRegistered":"1430562753097","userCommentsCount":"12","userName":"boumm","createdDate":"1533574674113","editedDate":"0","id":"504221","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504221","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3647971/","commentUrl":"/forum/en/comment/topic_504237/"},"strings":{"userRole":"","userId":"3647971","contentDraftJs":"","contentHtml":"I keep getting a prompt that there is an update, to please download.  It kicks me back to the plarium screen.  I have done this many times.  I know this is a bets, but I just want to play. ","userRegistered":"1532810746577","userCommentsCount":"1","userName":"D Bomb","createdDate":"1533577299630","editedDate":"0","id":"504237","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504237","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1495805/","commentUrl":"/forum/en/comment/topic_504273/"},"strings":{"userRole":"","userId":"1495805","contentDraftJs":"","contentHtml":"<p>D Bomb said:</p><br><blockquote>I keep getting a prompt that there is an update, to please download.  It kicks me back to the plarium screen.  I have done this many times.  I know this is a bets, but I just want to play. </blockquote><p>Can you try uninstalling and reinstalling the app?</p>Iphone users I know if you search for the game in the app store you will be able to update it easier than just trying to get the app itself to update.","userRegistered":"1444921719197","userCommentsCount":"455","userName":"Unknown_Ranger39","createdDate":"1533584692220","editedDate":"0","id":"504273","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14906020.jpeg?v=1517408375"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504273","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1495805/","commentUrl":"/forum/en/comment/topic_504275/"},"strings":{"userRole":"","userId":"1495805","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Carangajeira said:</div><br><blockquote><img src=\"//cnt-forum.plarium.com/file.bmp?g=872e3566-3540-47d7-8e06-b5251b0e5f50\"><br><p>As usual - Plarium App Windows players get this message - and clicking Download does nothing, again! </p>At least leave the old version active for us until you decide to release the new version for Windows players!</blockquote>Sorry about this and hopefully it will all get fixed asap! have you tried uninstalling and re installing?","userRegistered":"1444921719197","userCommentsCount":"455","userName":"Unknown_Ranger39","createdDate":"1533584739047","editedDate":"0","id":"504275","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14906020.jpeg?v=1517408375"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504275","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1993639/","commentUrl":"/forum/en/comment/topic_504320/"},"strings":{"userRole":"","userId":"1993639","contentDraftJs":"","contentHtml":"<p>Obviously, the BETA users are not as important. Even though many BETA users have sunk $ and time into it. No other explanation, it happens every time. Either the developers are clueless or just dense.</p>","userRegistered":"1526049674153","userCommentsCount":"12","userName":"Tegreman","createdDate":"1533592716350","editedDate":"0","id":"504320","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_15.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504320","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/515330/","commentUrl":"/forum/en/comment/topic_504350/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<p>Ashes1770 said:</p><br><blockquote><p>Carangajeira said:</p><br><blockquote><img src=\"//cnt-forum.plarium.com/file.bmp?g=872e3566-3540-47d7-8e06-b5251b0e5f50\"><br><p>As usual - Plarium App Windows players get this message - and clicking Download does nothing, again! </p>At least leave the old version active for us until you decide to release the new version for Windows players!</blockquote>Sorry about this and hopefully it will all get fixed asap! have you tried uninstalling and re installing?</blockquote><blockquote><br></blockquote><blockquote>Every time! Our money obviously not worth as much as the mobile users! Just wish they would leave the \"old\" version active for us so we can at least play the game and keep things moving - bad enough that there are new features we are falling behind everyone else on!</blockquote><br>","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1533605434710","editedDate":"0","id":"504350","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504350","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/515330/","commentUrl":"/forum/en/comment/topic_504351/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"If the \"new version\" has not yet been released for the Windows app it doesn't matter how many times you reinstall the app!! I play Age of War (also Plarium's) on the app and never have the problems with that when there is an update!","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1533605580777","editedDate":"0","id":"504351","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"504351","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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