Unable to login in iPhone or Android

104 Replies
User
26 May, 2018, 6:38 AM UTC

- Please write down below under this post thread in detail the problem you are facing and provide screenshots links

- Specify the platform you are using whether iPhone/Android

- Avoid creating new duplicate topics elsewhere.

- There may be some small gift as a compensation for long downtime but not always

- Send details to  SupportLink with below information

  • Device model
  • Internet connection you use
  • Account coordinates
  • Screenshot of the error

Duplicate post threads may be removed without notice.


What causes loading issues?

There are several reasons why you may experience loading issues in the game. Every issue has a possible solution. Please make sure that you performed all the steps in the instruction below before taking further actions.

1. The game application’s cache may be causing issues. You can resolve them by clearing old cached data. To do so, follow the instructions below:

For iOS: Please try restarting your game by removing it from your task tray, and then relaunching it. To do so, double-click the Home button, then swipe up on the app to close it; launch the game again. If the issue persists, please reboot your device.

For Android OS: Please clear the game’s cache. Go to your device's Settings menu -> Application manager -> app name -> Clear cache.

2. The device may be overloaded if too many applications are running. Please close all running applications and relaunch the app.

3. Your internet connection may not be running optimally, or your bandwidth may be overloaded. To resolve this issue, go to your device’s Settings and switch off the Wi-Fi connection. Wait a few minutes, then turn it back on.

4. The game may not be updated to the latest version.



Not all those who wander are lost
UTC +8:00
0
User
26 May, 2018, 5:40 PM UTC

Over 24 hours now - since the last "fix"!! Loads about 82% then get this screen, retry does nothing, and abort takes me to a screen to select server, then stays at 82%

Am playing on Plarium app on a laptop (as I cannot play on my phone!), where Age of War works perfectly.

David
UTC +4:00
1
User
26 May, 2018, 11:58 PM UTC

You are not alone David



Clicking support does nothing..  Same with Retry ..


Clicking abort shows




UTC +12:00
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User
27 May, 2018, 4:57 AM UTC
I get same error over and over again. Screenshots are same as the two above (for Nikitta).
UTC +0:00
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User
27 May, 2018, 5:44 AM UTC

Unless there are massive complaints here from multiple players for me to contact Support, please wait till 29-May-2018 for the game deveopers to look in to this.

Not all those who wander are lost
UTC +8:00
0
User
27 May, 2018, 12:50 PM UTC

Gandalf said:


Unless there are massive complaints here from multiple players for me to contact Support, please wait till 29-May-2018 for the game deveopers to look in to this.


There are also some complaints on the Facebook RoB Forum about the same issue. Response from a moderator was to reinstall the app, which I did, but made no difference.
I know it is a Beta for Windows users, but since we can make purchases we should have the same "rights" as mobile users!!

UTC +4:00
1
User
28 May, 2018, 8:35 PM UTC

Four Days later...


Still cannot play the game.


Could not use the forum yesterday either it was down.


How do i get a refund for the money i have spent in the game ? Seems fair as Plarium has denied me access to the game.
UTC +12:00
1
User
29 May, 2018, 10:17 AM UTC
Developers are aware and working to fix the problem, please use alternate ways to login to game meanwhile.
Not all those who wander are lost
UTC +8:00
1
User
29 May, 2018, 12:30 PM UTC

Gandalf said:


Developers are aware and working to fix the problem, please use alternate ways to login to game meanwhile.

"please use alternate ways to login to game meanwhile" - what alternatives do you suggest for a player who can ONLY play on a laptop with the app for Windows?
The game appears to be OK now - looks like they have fixed the fix.

UTC +4:00
0
User
30 May, 2018, 10:21 AM UTC
I can Not Login on srv1 from 3 days
UTC +2:00
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User
30 May, 2018, 10:46 AM UTC

Versaceboy Ko said:


I can Not Login on srv1 from 3 days

Hello,

Problem with the app has been fixed now.

Players in all servers should have received the Free Gift yesterday as a small compensation for inconvenience.

Not all those who wander are lost
UTC +8:00
0
User
10 July, 2018, 7:45 PM UTC

Using PC App, I cant load the game today. tried reinstalling the app, but no difference. when you load the game it says you need a new version, and gives you a download button (which doesnt work)


game was updated to 1.95.2 today (on android app store). but PC App downloads 1.95.1



UTC +0:00
2
User
10 July, 2018, 8:31 PM UTC

Also using Desktop App on Windows 10 and receiving the same "New Version" message with a download button that does nothing. This has been occurring since earlier today.


 

UTC +0:00
1
User
11 July, 2018, 8:30 AM UTC

Same for me. Desktop App on Windows 10. Same image as for Gunnor.


Gunnor said:


Also using Desktop App on Windows 10 and receiving the same "New Version" message with a download button that does nothing. This has been occurring since earlier today.


 


UTC +0:00
0
User
11 July, 2018, 1:18 PM UTC
Game developers are working on fixing it.. Will take some time
Not all those who wander are lost
UTC +8:00
1
User
11 July, 2018, 9:37 PM UTC

Why release an update to the game that breaks it for Window PC players ? Common sense tells me they should check it before deploying it.


A repeat of the May experience..



24 hours have passed since I reported this issue, Day one and counting

UTC +12:00
1
User
11 July, 2018, 10:04 PM UTC

I have the same problem - yesterday it told me there was a new version, but the link to download it did nothing. Today I get the same message as above telling me (wrongly!) that I have no internet connection.

We (windows app users) get this EVERY time there is an update - as I have said before it might be a Beta, but it still takes our money so should provide us the service!
UTC +4:00
0
User
12 July, 2018, 3:58 AM UTC

The first post in this thread is wrong.


Support offers no assistance.


There reply is "Download and install the app from Google Play store again"...


It is a windows pc app not an andriod application from google.. If they fail at that understanding, what support can they offer ? 


Anyway another half day gone


.. My money is on another 4 days like in May

UTC +12:00
0
User
12 July, 2018, 12:03 PM UTC

This is today's message - gone is the "no internet connection"!!
UTC +4:00
0
User
12 July, 2018, 9:55 PM UTC
Finally able to get back in - but lost time on the latest tournament, and very lucky not to have lost all my Offensive troops who were locked out by the game crashing while they were returning from a BG, which started I assume when the update was pushed through.
UTC +4:00
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