Maintenance September 10th, 2019

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Maintenance September 10th, 2019

AlinaCommunity Manager

Sep 10, 2019, 09:2409/10/19

05/21/19

3510

Maintenance September 10th, 2019

Lords And Ladies Of Stormfall!

Our Mages Update The Servers!

On September 10th, 2019 Stormfall will be updating its servers in the time interval of 10:00 p.m. to 00:00 a.m. UTC. While we should only need around 30 minutes, you may be temporarily having difficulty accessing the game. If you experience any issues, try waiting five minutes, clear your сache, and then reload the game. During this time refrain from any non-essential Military Actions.

Good luck on the battlefield!

Comments

thaDarkness

Sep 11, 2019, 03:3809/11/19

11/13/18

Been unable to access the game all evening EST time. Is this maintenance extended? When I start the desktop app all I get is Service Unavailable.

Gandalf

Sep 11, 2019, 06:3509/11/19

01/11/16

1009

thaDarkness said:

Been unable to access the game all evening EST time. Is this maintenance extended? When I start the desktop app all I get is Service Unavailable.

desktop pc app may take some more time to become stable.

NancyAdmin

Sep 11, 2019, 09:2809/11/19

07/09/19

1874

thaDarkness said:

Been unable to access the game all evening EST time. Is this maintenance extended? When I start the desktop app all I get is Service Unavailable.

Please find the Plarium Play application shortcut on your Desktop area >> right-click it >> click on the "Open file location" option >> delete the "Cache" folder in the opened location.

This should help.

Hey Mikey

Sep 11, 2019, 11:3709/11/19

Sep 11, 2019, 11:49(edited)

08/18/15

As of 11:30 UTC cannot load the mobile client either from iPad or Plarium Play app. The Retry screen shows numerous resources missing on server

UPDATE: got in on iPad but still getting the message on Retry screen that resources are missing on server when using Plarium Play app even after clearing cache

Carangajeira

Sep 11, 2019, 11:5009/11/19

Sep 11, 2019, 11:51(edited)

06/30/15

Nancy said:

Please find the Plarium Play application shortcut on your Desktop area >> right-click it >> click on the "Open file location" option >> delete the "Cache" folder in the opened location.

This should help.

Did as instructed and deleted the cache folder, but still get this error message. The "print screen" option is disabled when the game opens (in full screen) so had to take a photo. Age of War works fine in Plarium Play, but not RoB. I had no problems with it before the maintenance yesterday!

Edit: I already uninstalled and reinstalled Plarium Play!

NancyAdmin

Sep 12, 2019, 09:1409/12/19

07/09/19

1874

Carangajeira said:

Nancy said:
Please find the Plarium Play application shortcut on your Desktop area >> right-click it >> click on the "Open file location" option >> delete the "Cache" folder in the opened location.

This should help.
Did as instructed and deleted the cache folder, but still get this error message. The "print screen" option is disabled when the game opens (in full screen) so had to take a photo. Age of War works fine in Plarium Play, but not RoB. I had no problems with it before the maintenance yesterday!

Edit: I already uninstalled and reinstalled Plarium Play!

This issue for Plarium Play has been fixed already. I'm tremendously sorry for the possible inconvenience it might have caused you. Please check if you can now access the game via Plarium Play.

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You cannot post comments.","title":"Maintenance September 10th, 2019","authorRole":"Community Manager","contentDraftJs":"","contentHtml":"<p>Lords And Ladies Of Stormfall!</p><p>Our Mages Update The Servers!</p><br><p>On September 10th, 2019 Stormfall will be updating its servers in the time interval of 10:00 p.m. to 00:00 a.m. UTC. While we should only need around 30 minutes, you may be temporarily having difficulty accessing the game. If you experience any issues, try waiting five minutes, clear your сache, and then reload the game. 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Is this maintenance extended? When I start the desktop app all I get is Service Unavailable.<br>","userRegistered":"1542121764123","userCommentsCount":"15","userName":"thaDarkness","createdDate":"1568173115910","editedDate":"0","id":"673226","entityId":"153931","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_18.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673226","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_673309/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>thaDarkness said:</p><br><blockquote>Been unable to access the game all evening EST time. Is this maintenance extended? When I start the desktop app all I get is Service Unavailable.<br></blockquote><p>desktop pc app may take some more time to become stable. <br></p>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1568183721003","editedDate":"0","id":"673309","entityId":"153931","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673309","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8463016/","commentUrl":"/forum/en/comment/topic_673402/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<p>thaDarkness said:</p><br><blockquote>Been unable to access the game all evening EST time. Is this maintenance extended? When I start the desktop app all I get is Service Unavailable.<br></blockquote><p>Please find the Plarium Play application shortcut on your Desktop area >> right-click it >> click on the \"Open file location\" option >> delete the \"Cache\" folder in the opened location.\r</p>\r<p>This should help.</p>","userRegistered":"1562666947827","userCommentsCount":"1874","userName":"Nancy","createdDate":"1568194094223","editedDate":"0","id":"673402","entityId":"153931","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"673402","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8463172/","commentUrl":"/forum/en/comment/topic_673472/"},"strings":{"userRole":"","userId":"8463172","contentDraftJs":"","contentHtml":"<p>As of 11:30 UTC cannot load the mobile client either from iPad or Plarium Play app.  The Retry screen shows numerous resources missing on server </p><br>UPDATE: got in on iPad but still getting the message on Retry screen that resources are missing on server when using Plarium Play app even after clearing cache","userRegistered":"1439899849543","userCommentsCount":"4","userName":"Hey Mikey","createdDate":"1568201822143","editedDate":"1568202560093","id":"673472","entityId":"153931","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"673472","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/515330/","commentUrl":"/forum/en/comment/topic_673479/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<p>Nancy said:</p><blockquote><p>Please find the Plarium Play application shortcut on your Desktop area >> right-click it >> click on the \"Open file location\" option >> delete the \"Cache\" folder in the opened location.\n</p>\n<p>This should help.</p></blockquote><p>Did as instructed and deleted the cache folder, but still get this error message. The \"print screen\" option is disabled when the game opens (in full screen) so had to take a photo. Age of War works fine in Plarium Play, but not RoB. I had no problems with it before the maintenance yesterday!</p><br><p>Edit: I already uninstalled and reinstalled Plarium Play!</p><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=389254ca-a123-4747-afeb-44b679b0e69d\"><br></p><br><br><br><br>","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1568202628027","editedDate":"1568202696463","id":"673479","entityId":"153931","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"673479","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8463016/","commentUrl":"/forum/en/comment/topic_673952/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Carangajeira said:</div><br><blockquote><p>Nancy said:</p><blockquote><p>Please find the Plarium Play application shortcut on your Desktop area >> right-click it >> click on the \"Open file location\" option >> delete the \"Cache\" folder in the opened location.\n</p>\n<p>This should help.</p></blockquote><p>Did as instructed and deleted the cache folder, but still get this error message. The \"print screen\" option is disabled when the game opens (in full screen) so had to take a photo. Age of War works fine in Plarium Play, but not RoB. I had no problems with it before the maintenance yesterday!</p><br><p>Edit: I already uninstalled and reinstalled Plarium Play!</p><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=389254ca-a123-4747-afeb-44b679b0e69d\"><br></p><br><br><br><br></blockquote>This issue for Plarium Play has been fixed already. I'm tremendously sorry for the possible inconvenience it might have caused you. Please check if you can now access the game via Plarium Play. ","userRegistered":"1562666947827","userCommentsCount":"1874","userName":"Nancy","createdDate":"1568279679817","editedDate":"0","id":"673952","entityId":"153931","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"673952","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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During this time refrain from any non-essential Military Actions.</p><br><p>Good luck on the battlefield!</p><p style=\"text-align: center; \"><img src=\"//cnt-forum.plarium.com/file.bmp?g=af5a11a0-9eda-441d-93af-ba7bcf4bc787\"><br></p>","createdDate":"1568107440000","folderId":"75","id":"153931","authorId":"8349556","authorRegistered":"1558436305437","authorName":"Alina","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/52404035.jpeg.jpeg?v=1611850237"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"832","commentsCount":"6","likesCount":"0","authorCommentsCount":"3510","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfallrob/75_news-and-announcements/153931_maintenance-september-10th--2019-6/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/4826341/","commentUrl":"/forum/en/comment/topic_673226/"},"strings":{"userRole":"","userId":"4826341","contentDraftJs":"","contentHtml":"Been unable to access the game all evening EST time. Is this maintenance extended? When I start the desktop app all I get is Service Unavailable.<br>","userRegistered":"1542121764123","userCommentsCount":"15","userName":"thaDarkness","createdDate":"1568173115910","editedDate":"0","id":"673226","entityId":"153931","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_18.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673226","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_673309/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>thaDarkness said:</p><br><blockquote>Been unable to access the game all evening EST time. Is this maintenance extended? When I start the desktop app all I get is Service Unavailable.<br></blockquote><p>desktop pc app may take some more time to become stable. <br></p>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1568183721003","editedDate":"0","id":"673309","entityId":"153931","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673309","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8463016/","commentUrl":"/forum/en/comment/topic_673402/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<p>thaDarkness said:</p><br><blockquote>Been unable to access the game all evening EST time. Is this maintenance extended? When I start the desktop app all I get is Service Unavailable.<br></blockquote><p>Please find the Plarium Play application shortcut on your Desktop area >> right-click it >> click on the \"Open file location\" option >> delete the \"Cache\" folder in the opened location.\r</p>\r<p>This should help.</p>","userRegistered":"1562666947827","userCommentsCount":"1874","userName":"Nancy","createdDate":"1568194094223","editedDate":"0","id":"673402","entityId":"153931","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"673402","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8463172/","commentUrl":"/forum/en/comment/topic_673472/"},"strings":{"userRole":"","userId":"8463172","contentDraftJs":"","contentHtml":"<p>As of 11:30 UTC cannot load the mobile client either from iPad or Plarium Play app.  The Retry screen shows numerous resources missing on server </p><br>UPDATE: got in on iPad but still getting the message on Retry screen that resources are missing on server when using Plarium Play app even after clearing cache","userRegistered":"1439899849543","userCommentsCount":"4","userName":"Hey Mikey","createdDate":"1568201822143","editedDate":"1568202560093","id":"673472","entityId":"153931","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"673472","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/515330/","commentUrl":"/forum/en/comment/topic_673479/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<p>Nancy said:</p><blockquote><p>Please find the Plarium Play application shortcut on your Desktop area >> right-click it >> click on the \"Open file location\" option >> delete the \"Cache\" folder in the opened location.\n</p>\n<p>This should help.</p></blockquote><p>Did as instructed and deleted the cache folder, but still get this error message. The \"print screen\" option is disabled when the game opens (in full screen) so had to take a photo. Age of War works fine in Plarium Play, but not RoB. I had no problems with it before the maintenance yesterday!</p><br><p>Edit: I already uninstalled and reinstalled Plarium Play!</p><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=389254ca-a123-4747-afeb-44b679b0e69d\"><br></p><br><br><br><br>","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1568202628027","editedDate":"1568202696463","id":"673479","entityId":"153931","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"673479","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8463016/","commentUrl":"/forum/en/comment/topic_673952/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Carangajeira said:</div><br><blockquote><p>Nancy said:</p><blockquote><p>Please find the Plarium Play application shortcut on your Desktop area >> right-click it >> click on the \"Open file location\" option >> delete the \"Cache\" folder in the opened location.\n</p>\n<p>This should help.</p></blockquote><p>Did as instructed and deleted the cache folder, but still get this error message. The \"print screen\" option is disabled when the game opens (in full screen) so had to take a photo. Age of War works fine in Plarium Play, but not RoB. I had no problems with it before the maintenance yesterday!</p><br><p>Edit: I already uninstalled and reinstalled Plarium Play!</p><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=389254ca-a123-4747-afeb-44b679b0e69d\"><br></p><br><br><br><br></blockquote>This issue for Plarium Play has been fixed already. I'm tremendously sorry for the possible inconvenience it might have caused you. Please check if you can now access the game via Plarium Play. ","userRegistered":"1562666947827","userCommentsCount":"1874","userName":"Nancy","createdDate":"1568279679817","editedDate":"0","id":"673952","entityId":"153931","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"673952","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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