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Online chat with Plarium's Community Manager has started! September 14

45 Replies
Alina Phoenix
Community Manager
14 September, 2017, 1:28 PM UTC
ssumm1 said:

ssumm1 said:


What is the status on getting Plarium to offer more medals ? I would like to see them offered in packages for sale, or have a 24 sale on them. 10,000 sapphires for 10 medals makes this the most expensive item in this game. I have many troops who can be upgraded but I do not have the medals for them to qualify. I cannot afford to purchase medals at that price. Here is a screen shot of an offer that could easily change out the sketches for medals.

http://prntscr.com/gl2twe


Thank you

JB
Hello :)

Medals are already included to some Special Offers :)



Could you please ask Plarium to send me these offers?  I log in 3 to 5 times a day and after 1.8 yrs I have yet to see an offer that includes medals.


Thanks

JB

Unfortunately, I don't have influence on what Offers will be sent to the players :(
Community Manager
UTC +2:00
milt
14 September, 2017, 1:28 PM UTC
Alina Phoenix said:

milt said:


a few weeks ago the question was ask about plarium buying back unused things--any more on that  ty

Hello :)

On Facebook was added a feature that allows players to sell their Items for Resources.

It was not implemented on plarium.com yet.

UTC +0:00
plan
14 September, 2017, 1:28 PM UTC

Alina Phoenix said:


plan said:


Wann wird endlich etwas gegen LotBR unternommen?

Es ist ein „offenes Geheimnis“ das die Member regelmässig Geld auf EIN Konto einzahlen.

Davon wurden bereits mehrere Accounts gepusht.

Die Auszahlungen an einen Account mögen ja noch okay sein, aber wenn auf diese Art mehrere Accounts bezahlt werden ist dies ein klarer AGB Verstoss.

Und für Plarium dürfte es kein Problem sein zu prüfen welche Accounts alle von einem einzigen Konto aus Buchungen tätigen!

Ganz oben auf der Liste steht BOB und Mjoan. Mittlerweile werden auch weitere von diesem einem Konnte bezahlt.

Durch dieses Verhalten bestimmt LotBR (letztlich BOB) wer seine Festung wie weit leveln darf und wer seine Lichttürme wie weit Leveln darf.

Restliche User können nicht gegen diese Dominanz und Manipulation vorgehen da die erreichten Vorteile inzwischen zu gross sind.

Lediglich wird dafür gesorgt das somit nahezu alle Lichttürme nur auf 1 stehen.

Auch sieht man ja sofort wenn eine Liga einen Lichtturm verbessert und bereits kurz danach kommen LotBR und senken diesen wieder

Ursächlich ist dafür das Pushen von mehreren Accounts welche Buchungen von einem einzigen Konto tätigen (AGB Verstoss)

Es ist sicher auch nicht im Sinne Plarium wenn diese Liga bestimmt wer wann einen Lichtturm oder eine Festung levelt.

Es kann ja niemand mehr eine Festung (zB auf 14) leveln und das alles nur weil über ein Konto einige Spieler der Liga gepusht wurden

Diese Liga hat durch die lange zeit wo Plarium bereits nichts unternommen hat Vorteile erschummelt welche sie unantastbar machen

Und es wurde viele male gemeldet das BOB und weitere ihre Einheiten durch Aktionen, welche klar gegen AGB´s verstossen, erhalten hat somit wurden deren Festung usw ebenfalls extrem stark.

Warum duldet Plarium diese Dominanz? Warum wurde bislang nichts gegen die finanzierung der Käufe dieser Liga unternommen?

Es ist für Plarium leicht überprüfbar ob und welche Accounts von einem einzigen Konto finanziert wurden und was damit gemacht wurde (zB Festung leveln, Lichttürme usw usw)


sorry for german but i cant write that all in english

Hello.

As I  understand this whole question is about players with the alternative accounts.

At the moment, we're running regular automatic check on the servers and block such accounts. Unfortunately, all the account can't be blocked during one check, but we're working in this direction.

thats only a secound problem 

the biggest problem is that the clan pay banc account and with that bank account many gaming accounts  and the clan will be pushed


and to pay with one bank account for 5-8 game accounts is illegal and plarium can check it easy 

so why are these acconts AND the clan sill ingame 
UTC +0:00
Alina Phoenix
Community Manager
14 September, 2017, 1:30 PM UTC
tatiana said:

Why not to mark a message as not read on the couselors?
Good idea We will think about it.
Community Manager
UTC +2:00
Alina Phoenix
Community Manager
14 September, 2017, 1:31 PM UTC
deutschland said:

Alina Phoenix said:

deutschland said:

What question do I need to ask to get 2000 sapphires? :)
You can ask any question :)
Which Plarium game is currently the most played one (has the largest number of ACTIVE players)?
I don't know the exact numbers, but I think it's Stormfall and Sparta :)
Community Manager
UTC +2:00
tatiana
14 September, 2017, 1:32 PM UTC

I really need to understand if when doing BG, in waves is worthy or not .


For example, if I send from 20 times 100 pikemen to a BG makes difference than first get all the 2000 pikemen on the reward?


I happened to me that if for example I already sent 99% units against the BG and just a few to finish that BG rewards me with less than 0.00001% units back.


So should I accumulate the total amount of units before doing a BG level or not?

UTC +8:00
Alina Phoenix
Community Manager
14 September, 2017, 1:32 PM UTC

plan said:


Alina Phoenix said:


plan said:


Wann wird endlich etwas gegen LotBR unternommen?

Es ist ein „offenes Geheimnis“ das die Member regelmässig Geld auf EIN Konto einzahlen.

Davon wurden bereits mehrere Accounts gepusht.

Die Auszahlungen an einen Account mögen ja noch okay sein, aber wenn auf diese Art mehrere Accounts bezahlt werden ist dies ein klarer AGB Verstoss.

Und für Plarium dürfte es kein Problem sein zu prüfen welche Accounts alle von einem einzigen Konto aus Buchungen tätigen!

Ganz oben auf der Liste steht BOB und Mjoan. Mittlerweile werden auch weitere von diesem einem Konnte bezahlt.

Durch dieses Verhalten bestimmt LotBR (letztlich BOB) wer seine Festung wie weit leveln darf und wer seine Lichttürme wie weit Leveln darf.

Restliche User können nicht gegen diese Dominanz und Manipulation vorgehen da die erreichten Vorteile inzwischen zu gross sind.

Lediglich wird dafür gesorgt das somit nahezu alle Lichttürme nur auf 1 stehen.

Auch sieht man ja sofort wenn eine Liga einen Lichtturm verbessert und bereits kurz danach kommen LotBR und senken diesen wieder

Ursächlich ist dafür das Pushen von mehreren Accounts welche Buchungen von einem einzigen Konto tätigen (AGB Verstoss)

Es ist sicher auch nicht im Sinne Plarium wenn diese Liga bestimmt wer wann einen Lichtturm oder eine Festung levelt.

Es kann ja niemand mehr eine Festung (zB auf 14) leveln und das alles nur weil über ein Konto einige Spieler der Liga gepusht wurden

Diese Liga hat durch die lange zeit wo Plarium bereits nichts unternommen hat Vorteile erschummelt welche sie unantastbar machen

Und es wurde viele male gemeldet das BOB und weitere ihre Einheiten durch Aktionen, welche klar gegen AGB´s verstossen, erhalten hat somit wurden deren Festung usw ebenfalls extrem stark.

Warum duldet Plarium diese Dominanz? Warum wurde bislang nichts gegen die finanzierung der Käufe dieser Liga unternommen?

Es ist für Plarium leicht überprüfbar ob und welche Accounts von einem einzigen Konto finanziert wurden und was damit gemacht wurde (zB Festung leveln, Lichttürme usw usw)


sorry for german but i cant write that all in english

Hello.

As I  understand this whole question is about players with the alternative accounts.

At the moment, we're running regular automatic check on the servers and block such accounts. Unfortunately, all the account can't be blocked during one check, but we're working in this direction.

thats only a secound problem 

the biggest problem is that the clan pay banc account and with that bank account many gaming accounts  and the clan will be pushed


and to pay with one bank account for 5-8 game accounts is illegal and plarium can check it easy 

so why are these acconts AND the clan sill ingame 

You can report it to our Support team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

 as on Forum we won't be able to check it.
Community Manager
UTC +2:00
deutschland
14 September, 2017, 1:32 PM UTC
Alina Phoenix said:

deutschland said:

Alina Phoenix said:

deutschland said:

What question do I need to ask to get 2000 sapphires? :)
You can ask any question :)
Which Plarium game is currently the most played one (has the largest number of ACTIVE players)?
I don't know the exact numbers, but I think it's Stormfall and Sparta :)
And what about you? Do you play a Plarium game? If yes, which and why? :)
UTC +7:00
milt
14 September, 2017, 1:33 PM UTC
we don't need more resources- i have played over 3 years and not missed a day signing on-not a coiner but have resources enough  need sketches medals and sapphires and 20+ days for an upgrade is a lot extreme
UTC +0:00
Alina Phoenix
Community Manager
14 September, 2017, 1:34 PM UTC
tatiana said:

I really need to understand if when doing BG, in waves is worthy or not .


For example, if I send from 20 times 100 pikemen to a BG makes difference than first get all the 2000 pikemen on the reward?


I happened to me that if for example I already sent 99% units against the BG and just a few to finish that BG rewards me with less than 0.00001% units back.


So should I accumulate the total amount of units before doing a BG level or not?

Please ask this question in our Game discussion topic. There are many experienced BG players there, and they are always happy to answer such questions :)
Community Manager
UTC +2:00
Alina Phoenix
Community Manager
14 September, 2017, 1:34 PM UTC
deutschland said:

Alina Phoenix said:

deutschland said:

Alina Phoenix said:

deutschland said:

What question do I need to ask to get 2000 sapphires? :)
You can ask any question :)
Which Plarium game is currently the most played one (has the largest number of ACTIVE players)?
I don't know the exact numbers, but I think it's Stormfall and Sparta :)
And what about you? Do you play a Plarium game? If yes, which and why? :)
I'm playing Stormfall on our test server :)
Community Manager
UTC +2:00
Alina Phoenix
Community Manager
14 September, 2017, 1:36 PM UTC

milt said:


we don't need more resources- i have played over 3 years and not missed a day signing on-not a coiner but have resources enough  need sketches medals and sapphires and 20+ days for an upgrade is a lot extreme

Sketches, Medals and Sapphires are resources  required to get the biggest Bonuses and upgrades in the game.

It's logically that they are harder to obtain than Iron, Food or Gold and every player needs them :)
Community Manager
UTC +2:00
milt
14 September, 2017, 1:37 PM UTC
what ever happened to the good packages of sapps for smaller players  we use to get 22700 sapps got either 9.95 9.99 we need more of the or maybe even a better package for smaller non coiners ty
UTC +0:00
BlackHawk
14 September, 2017, 1:38 PM UTC

Hello!!


I have a few questions, 


1. When can the boosts be bought with resources? i see it's in facebook..

2. Can there be better(any) discounts on medals?

3. Can there be a schedule for the upcoming events/tournaments and planned discounts? 

Marshall
UTC +0:00
Alina Phoenix
Community Manager
14 September, 2017, 1:40 PM UTC

milt said:


what ever happened to the good packages of sapps for smaller players  we use to get 22700 sapps got either 9.95 9.99 we need more of the or maybe even a better package for smaller non coiners

Unfortunately, Offers that are available in the game is not the things I have many influence on.

You can get more or less expensive Offers, and they are constantly changing. So, you need wait for the Offer that will suit you most of all.

Community Manager
UTC +2:00
tatiana
14 September, 2017, 1:40 PM UTC
After sending at least a unit to a specific BG level on the eagle's nest , why not to show the total amount of units on it, when passing the mouse over each already discovered BG level on the eagle's chest itself. instead of "dark forces strength moderate" or  "minions of balur remaining hordes"
UTC +8:00
Alina Phoenix
Community Manager
14 September, 2017, 1:44 PM UTC

BlackHawk said:


Hello!!


I have a few questions, 


1. When can the boosts be bought with resources? i see it's in facebook..

2. Can there be better(any) discounts on medals?

3. Can there be a schedule for the upcoming events/tournaments and planned discounts? 

Hello :)

1. I don't see that Boosts are available for Resources on FB. They should be purchased with Sapphires.

2. Already answered this question in this online chat :)

3. We post teasers for some Tournaments and Events in advance. But it can't be done much in advance.
Community Manager
UTC +2:00
mujo
14 September, 2017, 1:45 PM UTC

Hi ,

are there any plans to upgrade the farms to a level past 25?

i think it would be nice to be able to grow enormous size armies, personally.


UTC +1:00
Alina Phoenix
Community Manager
14 September, 2017, 1:46 PM UTC
tatiana said:

After sending at least a unit to a specific BG level on the eagle's nest , why not to show the total amount of units on it, when passing the mouse over each already discovered BG level on the eagle's chest itself. instead of "dark forces strength moderate" or  "minions of balur remaining hordes"
For players to use the strategy to win on the BGs.
Community Manager
UTC +2:00
mujo
14 September, 2017, 1:47 PM UTC

Can we not get a  real food reduction view? all of the reduction bonus dont show up and even though i am over the rate of food production to consumption to timer does not tick down, i gather thats due food reduction not being applied in the UI.


UTC +1:00
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