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Online chat with Plarium's Community Manager has started! September 7

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Lord Oberon
Administrator
7 September, 2017, 12:55 PM UTC

Online chat with Plarium's Community Manager has started! September 7


Ask any questions under this post and get immediate answers! The event will last for 1 hour. One of those to ask a question will get 2,000 Sapphires. Take this opportunity to learn more about our plans for the future, game features, and so much more!


Leave your comments to learn more about your favorite game!


Oberon, Heir of Veyon, Scion of the Firstborn, Lord Regent of Stormfall
UTC +2:00
Alina Phoenix
Community Manager
7 September, 2017, 12:56 PM UTC

Hello, Lords and Ladies 

Are you ready to ask your question? I'll be happy to answer them during this hour :)

Community Manager
UTC +2:00
lstuart3
7 September, 2017, 1:22 PM UTC

Any update on defense improvements by developers?  

Just lost a beacon that cost us over 1 mil of PvP, even though we won

How about taking mtn dwarves to lvl 32 vs the current 20?



UTC +5:00
oneguz
7 September, 2017, 1:22 PM UTC
can you sort out the game lag 
UTC +1:00
warlock17195
7 September, 2017, 1:23 PM UTC
can someone sort out the problem with "tribute items" (gold - iron - food) being unobtainable at the bottom of the screen they are unclickable when they are partly hidden
UTC +1:00
Alina Phoenix
Community Manager
7 September, 2017, 1:25 PM UTC

lstuart3 said:


Any update on defense improvements by developers?  



Just lost a beacon that cost us over 1 mil of PvP, even though we won


How about taking mtn dwarves to lvl 32 vs the current 20?



Hello :)

They're working on the new Units now. Maybe, it will be new Defense Units :)
Community Manager
UTC +2:00
Alina Phoenix
Community Manager
7 September, 2017, 1:26 PM UTC

oneguz said:


can you sort out the game lag 

Hello :)

Lags can be caused by different factors. The most usual fixes are:

- relog in the game.


- clear your browser cookies and cache.


- check your connection speed here: http://www.speedtest.net/


- reinstall your browser, update it to the latest version or try another browser (Chrome, Firefox, or Opera);


- your Flash player may be outdated. You can update it here: http://www.adobe.com/support/flashplayer/debug_downloads.html


- install Browsec VPN extension for your browser.


- try to use a different computer or Internet connection to see whether it is your PC or the connection that is causing problems.


If all these steps don't help, please contact our Support Team.
In your request, please indicate which steps from the list above you have already tried and send a screenshot of your FireBug panel: https://plariumsupport.zendesk.com/hc/en-us

Community Manager
UTC +2:00
Alina Phoenix
Community Manager
7 September, 2017, 1:27 PM UTC

warlock17195 said:


can someone sort out the problem with "tribute items" (gold - iron - food) being unobtainable at the bottom of the screen they are unclickable when they are partly hidden

Hello :)

Can you send me the screenshot?
Community Manager
UTC +2:00
mrdphegarty
7 September, 2017, 1:29 PM UTC

GET Rid of FIREBALLS !!!!! 


Completely Ruins the game or create some shield or protection from them and able to take out the Alter of Weor with one and then 5 x 16 hours to rebuild because the assailant didn't want to battle in a "WAR Game" ??? 
UTC +7:00
Alina Phoenix
Community Manager
7 September, 2017, 1:29 PM UTC

mrdphegarty said:


GET Rid of FIREBALLS !!!!! 


Completely Ruins the game or create some shield or protection from them and able to take out the Alter of Weor with one and then 5 x 16 hours to rebuild because the assailant didn't want to battle in a "WAR Game" ??? 

Hello :)

Devs are planning to add Unit that can be used against Fireballs. We're not planning to remove them completely.
Community Manager
UTC +2:00
Medivh
7 September, 2017, 1:32 PM UTC
How to get Ulrich`s blade ? Only way is Sorceres keep settlement?
Untamed Lands
UTC +2:00
mrdphegarty
7 September, 2017, 1:36 PM UTC
Alina Phoenix said:

mrdphegarty said:


GET Rid of FIREBALLS !!!!! 


Completely Ruins the game or create some shield or protection from them and able to take out the Alter of Weor with one and then 5 x 16 hours to rebuild because the assailant didn't want to battle in a "WAR Game" ??? 

Hello :)

Devs are planning to add Unit that can be used against Fireballs. We're not planning to remove them completely.

UTC +7:00
Alina Phoenix
Community Manager
7 September, 2017, 1:40 PM UTC

Medivh said:


How to get Ulrich`s blade ? Only way is Sorceres keep settlement?

Hello :)

It can be obtained in Battle or taken from Shrine :)
Community Manager
UTC +2:00
randyjansze.rj
7 September, 2017, 1:40 PM UTC
I would very much appreciate if you could include smiley faces / or thumbs up on the chats that we have with our league friends..   
UTC +8:00
mrdphegarty
7 September, 2017, 1:40 PM UTC

Why can you not just stop them from effecting the Alter ? The alter is considered a "prize" from the raid but the Fireball does not command the same act of bravery when it is a cowardly tool - although It does serve as a good pre raid "super fast recon agent / SPY" before hitting a formidable opponent but letting the beginners or kids have these is just a pain to say the least.


The sooner Plarium resolves this , the sooner there will be many more happy players.



UTC +7:00
Alina Phoenix
Community Manager
7 September, 2017, 1:41 PM UTC

randyjansze.rj said:


I would very much appreciate if you could include smiley faces / or thumbs up on the chats that we have with our league friends..   

It was forwarded to devs already :)

They're thinking about it 
Community Manager
UTC +2:00
mrdphegarty
7 September, 2017, 1:41 PM UTC
Alina Phoenix said:

Medivh said:


How to get Ulrich`s blade ? Only way is Sorceres keep settlement?

Hello :)

It can be obtained in Battle or taken from Shrine :)

UTC +7:00
mrdphegarty
7 September, 2017, 1:42 PM UTC
What shrine please ?  I have only ever heard of one player in my 1 & half years playing that got Ulrich randomly from battle
UTC +7:00
Alina Phoenix
Community Manager
7 September, 2017, 1:44 PM UTC

mrdphegarty said:


Why can you not just stop them from effecting the Alter ? The alter is considered a "prize" from the raid but the Fireball does not command the same act of bravery when it is a cowardly tool - although It does serve as a good pre raid "super fast recon agent / SPY" before hitting a formidable opponent but letting the beginners or kids have these is just a pain to say the least.


The sooner Plarium resolves this , the sooner there will be many more happy players.



This Unit was designed and developed in such a way that it ruins the Altar of Weor.

In the mechanics of the Fireballs themselves, devs don't want to change anything.
Community Manager
UTC +2:00
Alina Phoenix
Community Manager
7 September, 2017, 1:46 PM UTC
mrdphegarty said:

What shrine please ?  I have only ever heard of one player in my 1 & half years playing that got Ulrich randomly from battle
I meant Relic Settlements :)
Community Manager
UTC +2:00
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