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Online chat with Plarium's Community Manager has started! March 23

23 Replies
Lord Oberon
Administrator
23 March, 2017, 1:55 PM UTC

Online chat with Plarium's Community Manager has started! March 23


Ask any questions under this post and get immediate answers! The event will last for 1 hour. One of those to ask a question will get 2,000 Sapphires. Take this opportunity to learn more about our plans for the future, game features, and so much more!


Leave your comments to learn more about your favorite game!


Oberon, Heir of Veyon, Scion of the Firstborn, Lord Regent of Stormfall
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zlonakvadrat 1389
23 March, 2017, 2:09 PM UTC
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TrueFire
23 March, 2017, 2:13 PM UTC
You need to take the malware off your servers.  It's driving my computer crazy and my antivirus pops up every few hours with a malware detected message that slows my computer to a crawl.
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Alina Bright
Community Manager
23 March, 2017, 2:13 PM UTC
zlonakvadrat 1389 said:


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Alina Bright
Community Manager
23 March, 2017, 2:21 PM UTC

TrueFire said:


You need to take the malware off your servers.  It's driving my computer crazy and my antivirus pops up every few hours with a malware detected message that slows my computer to a crawl.

Hi! There is a chance that this issue causing the antivirus program. Please, contact our Support Team and provide them with this information, so they can check what we can do >> https://plariumsupport.zendesk.com/hc/en-us/requests/new

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marthasnightmare
23 March, 2017, 2:35 PM UTC

Hi,

1)  If you buy a couple castle skins (not counting the temporary skins), can they be switched back and forth?  Or once you've replaced one, is the older one gone forever?

2)  I'm not finding information anywhere about what/how many units to leave behind when defending a castle I've taken over?  

3)  I still haven't quite figured out what I need to send during a raid in order to carry the loot back.  I'm ranging between 8% and 25% of available resources.

I'm obviously new at this game (about a week and a half).  I appreciate your help.



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TC Adnan Karakeçe
23 March, 2017, 2:38 PM UTC
Pls fix the BG payouts it sucks to spend more units then we send to beat or defend them.
tcadnan
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warlock17195
23 March, 2017, 2:39 PM UTC

1/ no results from a bg - said that it was updating - then vanished - no results appeared at all

did not receive the reward owed.

2/ i cannot contact bug report or moderators also i cannot post in forum or enter the forum competitions - for months now!

3/ bug in league help - my name got in the urgent league help tab without my putting it there, as being raided when i was not - i am not the only one that this has happened to.

4/ screens and timers freeze so you have to refresh the page

5/ obtrusive screen saver - you are waiting for a raid or something to happen then the bloody screen saver pops up and you miss the event ie you get raided because you had to deal with the screen saver or freeze

6/ no glitches that have been reported to my knowledge have been fixed in all the time i have been playing stormfall age of war - untamed lands

7/ one of my league mates beaver666 - we cannot access his castle to raise castle guards raise a wraith

8/ troops have vanished from my castle keep and catacombs several hundred - several of my league mates have reported the same thing happening to them as well.
UTC +1:00
Alina Bright
Community Manager
23 March, 2017, 2:41 PM UTC

marthasnightmare said:


Hi,

1)  If you buy a couple castle skins (not counting the temporary skins), can they be switched back and forth?  Or once you've replaced one, is the older one gone forever?

2)  I'm not finding information anywhere about what/how many units to leave behind when defending a castle I've taken over?  

3)  I still haven't quite figured out what I need to send during a raid in order to carry the loot back.  I'm ranging between 8% and 25% of available resources.

I'm obviously new at this game (about a week and a half).  I appreciate your help.



Hi!


1) Once purchased Castle Skin is with you forever

You can switch between them anytime you want.


2) Because you should decide it by your own. It's based on your experience and strategy.


3) The most popular advice is that you should spy first, and only then send a raid. I recommend you to ask this question to our experienced players in Game Discussion topic so that they share their tips with you.
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Alina Bright
Community Manager
23 March, 2017, 2:43 PM UTC

TC Adnan Karakeçe said:


Pls fix the BG payouts it sucks to spend more units then we send to beat or defend them.

Hi! There can be several reasons why you feel like you get a small reward. First of all, remember that the reward size may differ even for the same Battleground level. Also, try to minimize your losses by analyzing the Balur's Units on a Battleground before raiding it. Check the Unit Defensive stats. Choose the type of Units that will be the most successfull against Balur's forces. Remember that Cavalry Units may be the strongest ones, but they're not always the best type of Units to send at a Battleground.


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Alina Bright
Community Manager
23 March, 2017, 2:46 PM UTC

warlock17195 said:


1/ no results from a bg - said that it was updating - then vanished - no results appeared at all

did not receive the reward owed.

2/ i cannot contact bug report or moderators also i cannot post in forum or enter the forum competitions - for months now!

3/ bug in league help - my name got in the urgent league help tab without my putting it there, as being raided when i was not - i am not the only one that this has happened to.

4/ screens and timers freeze so you have to refresh the page

5/ obtrusive screen saver - you are waiting for a raid or something to happen then the bloody screen saver pops up and you miss the event ie you get raided because you had to deal with the screen saver or freeze

6/ no glitches that have been reported to my knowledge have been fixed in all the time i have been playing stormfall age of war - untamed lands

7/ one of my league mates beaver666 - we cannot access his castle to raise castle guards raise a wraith

8/ troops have vanished from my castle keep and catacombs several hundred - several of my league mates have reported the same thing happening to them as well.

Hi!

 

Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.


Please follow this link and submit a ticket: https://plariumsupport.zendesk.com/hc/en-us/requests/new.

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Ioorshh
23 March, 2017, 2:47 PM UTC
The policy when you enter a League of 1 week to participate in League Tournaments for the first time is fine. But when you have been already in a League, made points and got booted becouse circumstances while you were away from game such as units being hitted in the fortress and rejoined the same League in less than 24 hours. Could there be a database to ensure players rewards when they been active and participate in such events?
Funky Bless
UTC -6:00
chickenmcfuggits
23 March, 2017, 2:50 PM UTC
I have an older computer, and when I play at home the resources this game takes slows playing down to a crawl. I've spoken with many other players who say the same.  Any chance Plarium is working on a solution ? 
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sweetcruelty
23 March, 2017, 2:50 PM UTC

Greetings!

The first question I have is in regards to arny size. How many troops do you need to be effective? I have seen people talk about hundreds of thousands of troops. Do people actually have armies that large? If so, how do they keep them fed? I don't have an issue at the moment with food production, but doubling my army size (which would put me over 100k) would definitely make me short on food production. All of my farms are 21+, so my food production is pretty decent. I have all of my consumption reductions maxed. Do people with large armies not worry about food production?

My second question is in regards to my castle. I have most of my buildings maxed out. ALL of them are either maxed out or over 21. It would be nice to have an option to add other buildings or to even take over an empty neighboring castle and start a second one. I really enjoy the building and organization aspect of the game. Since I am almost at the end, I fear that it will not hold my attention once everything is maxed. I purchase sketches almost every month, but I am not really seeing a huge return on those purchases. What else is there to do in the game beyond pvp and battlegrounds once everything is maxed?

Thank you for any answers that you can provide.
UTC +5:00
Alina Bright
Community Manager
23 March, 2017, 2:53 PM UTC
Ioorshh said:

The policy when you enter a League of 1 week to participate in League Tournaments for the first time is fine. But when you have been already in a League, made points and got booted becouse circumstances while you were away from game such as units being hitted in the fortress and rejoined the same League in less than 24 hours. Could there be a database to ensure players rewards when they been active and participate in such events?
Hi! The probation period in for Leagues was added in order to prevent abusing the option of sneaking between Leagues.
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Alina Bright
Community Manager
23 March, 2017, 2:53 PM UTC

chickenmcfuggits said:


I have an older computer, and when I play at home the resources this game takes slows playing down to a crawl. I've spoken with many other players who say the same.  Any chance Plarium is working on a solution ? 

Hi! Please, contact our Support Team and provide them with this information, so they can investigate this case for you >> https://plariumsupport.zendesk.com/hc/en-us/requests/new

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cemeterymgr
23 March, 2017, 2:54 PM UTC

Hi and thank you for starting this feature.


My question is when in a league challenge. At War. The hamlet points. how many resources constitute one point and how much does a saphire count for. Thanks =)
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wilson
23 March, 2017, 2:59 PM UTC
I am starting to get problems with Chrome & the game. Initially, I was mostly an IE user because of my work but I found that with complex castles & large numbers of troops in the catacombs that sending reinforcements & play speed became a serious problem. So I switched to Chrome & that initially fixed all the issues. But lately, right clicking in Chrome is becoming a real pain. Sometimes it takes dozens of clicks to get the game to recognize my selection. It is so bad at times I just quit in frustration. I am seeing these phenomena on both my laptop & desktop. 
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gumbor
23 March, 2017, 3:03 PM UTC
Any chance that the list of my league mates under the embassy get the same action points as my contacts in the keep? At the moment The only action possible is to send a letter or add a member to the contacts. It would be very helpful  if I could send reinforcement etc from the same action drop down list . Thanks.
UTC +0:00
Alina Bright
Community Manager
23 March, 2017, 3:03 PM UTC

sweetcruelty said:


Greetings!

The first question I have is in regards to arny size. How many troops do you need to be effective? I have seen people talk about hundreds of thousands of troops. Do people actually have armies that large? If so, how do they keep them fed? I don't have an issue at the moment with food production, but doubling my army size (which would put me over 100k) would definitely make me short on food production. All of my farms are 21+, so my food production is pretty decent. I have all of my consumption reductions maxed. Do people with large armies not worry about food production?

My second question is in regards to my castle. I have most of my buildings maxed out. ALL of them are either maxed out or over 21. It would be nice to have an option to add other buildings or to even take over an empty neighboring castle and start a second one. I really enjoy the building and organization aspect of the game. Since I am almost at the end, I fear that it will not hold my attention once everything is maxed. I purchase sketches almost every month, but I am not really seeing a huge return on those purchases. What else is there to do in the game beyond pvp and battlegrounds once everything is maxed?

Thank you for any answers that you can provide.

Hello!


Sweetcruelt, thank you for your questions.


1. I'm afraid the answer to this question is too wide, it all depends on your aims. It's true that the bigger army, basically, the more chances you have to dominate. However, it all depends on your strategy, you either defender, or offender; you can participate PvP battles or do Battlegrounds, or develop your Castle and so on. You can create a topic in Game Discussion thread and ask experienced players for some tips.


2. We always work on game improvement. You can check out some League features, I hope you like them until we come up with something new :)

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