To Plarium (Alina)

15 Replies
Gadheras
User
11 January, 2018, 7:04 PM UTC

Can we please have it, so if a CM send you a private message you can reply back? I know you don't want to get flooded with mails, but at least when a CM is mailing a user. At least give us a chance to respond before blocking, or whatever. 
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IronApex Turok
User
11 January, 2018, 9:48 PM UTC
they got tired of being proven wrong on what the rules say i guess and now arent even gonna give us the chance to shwo them we didnt violate the rules. 
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BiohazarD
Moderator
11 January, 2018, 10:37 PM UTC

Gadheras said:



Can we please have it, so if a CM send you a private message you can reply back? I know you don't want to get flooded with mails, but at least when a CM is mailing a user. At least give us a chance to respond before blocking, or whatever. 

I wasn't aware you couldn't respond to CM messages.  If you want to message a CM you can go here and click on their contact icon, and it will take you to their message screen.

Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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Gadheras
User
12 January, 2018, 12:24 AM UTC
BiohazarD said:

Gadheras said:



Can we please have it, so if a CM send you a private message you can reply back? I know you don't want to get flooded with mails, but at least when a CM is mailing a user. At least give us a chance to respond before blocking, or whatever. 

I wasn't aware you couldn't respond to CM messages.  If you want to message a CM you can go here and click on their contact icon, and it will take you to their message screen.

Shouldn't be like that though. If they send you a message, you should be able to reply. It feel a bit like "shut up and go sit in the corner" with no chance of respond. You can't send them a message on the forum with private message, so thought it wasn't possible at all. 
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IronApex Turok
User
12 January, 2018, 1:40 AM UTC
BiohazarD said:

Gadheras said:



Can we please have it, so if a CM send you a private message you can reply back? I know you don't want to get flooded with mails, but at least when a CM is mailing a user. At least give us a chance to respond before blocking, or whatever. 

I wasn't aware you couldn't respond to CM messages.  If you want to message a CM you can go here and click on their contact icon, and it will take you to their message screen.

small problem... alina isnt on there. 
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Alina Phoenix
Community Manager
12 January, 2018, 4:35 PM UTC

Hello, Lord Gadheras.

My Private Messages are closed as I don't investigate the reports on different cases and gameplay questions via PM.

As for the situations when I inform players about ban or send them a warning and you have questions regarding such messages, you're welcome to submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.

Community Manager
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BiohazarD
Moderator
12 January, 2018, 5:32 PM UTC
IronApex Turok said:

BiohazarD said:

Gadheras said:



Can we please have it, so if a CM send you a private message you can reply back? I know you don't want to get flooded with mails, but at least when a CM is mailing a user. At least give us a chance to respond before blocking, or whatever. 

I wasn't aware you couldn't respond to CM messages.  If you want to message a CM you can go here and click on their contact icon, and it will take you to their message screen.

small problem... alina isnt on there. 
Hmm you're right, that is unfortunate...
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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Gadheras
User
12 January, 2018, 10:03 PM UTC

Alina Phoenix said:


Hello, Lord Gadheras.

My Private Messages are closed as I don't investigate the reports on different cases and gameplay questions via PM.

As for the situations when I inform players about ban or send them a warning and you have questions regarding such messages, you're welcome to submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.

That seems like an awful cumbersome process when the CM already did open a dialogue. I think that "sometimes" posts or threads get deleted without proper cause. If the narrative or the context is miss understod. In the past I seen things removed (not necessary posted by me), that didn't break any forum rules I could see either. Which might come across as heavy handed censorship. 

I know at times, critics and upset players posting topics that might seem hard deal might seems easier to just shut it down, but it is the reality of things. Sometimes silence posters have the opposite effect. 
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Lord Mark
User
12 January, 2018, 10:12 PM UTC

They dont like people that think and understand to much :)

Mark
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Alina Phoenix
Community Manager
15 January, 2018, 10:25 AM UTC

Gadheras said:


Alina Phoenix said:


Hello, Lord Gadheras.

My Private Messages are closed as I don't investigate the reports on different cases and gameplay questions via PM.

As for the situations when I inform players about ban or send them a warning and you have questions regarding such messages, you're welcome to submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.

That seems like an awful cumbersome process when the CM already did open a dialogue. I think that "sometimes" posts or threads get deleted without proper cause. If the narrative or the context is miss understod. In the past I seen things removed (not necessary posted by me), that didn't break any forum rules I could see either. Which might come across as heavy handed censorship. 

I know at times, critics and upset players posting topics that might seem hard deal might seems easier to just shut it down, but it is the reality of things. Sometimes silence posters have the opposite effect. 

As I said, if you have any complaints on the things done by CM or moderator, please send them to Support team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

It should be done according to our Forum Rules:

If you have questions regarding the actions of Community Administrators and Moderators, please submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.
Community Manager
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IronApex Turok
User
16 January, 2018, 1:14 AM UTC
Alina Phoenix said:

Gadheras said:


Alina Phoenix said:


Hello, Lord Gadheras.

My Private Messages are closed as I don't investigate the reports on different cases and gameplay questions via PM.

As for the situations when I inform players about ban or send them a warning and you have questions regarding such messages, you're welcome to submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.

That seems like an awful cumbersome process when the CM already did open a dialogue. I think that "sometimes" posts or threads get deleted without proper cause. If the narrative or the context is miss understod. In the past I seen things removed (not necessary posted by me), that didn't break any forum rules I could see either. Which might come across as heavy handed censorship. 

I know at times, critics and upset players posting topics that might seem hard deal might seems easier to just shut it down, but it is the reality of things. Sometimes silence posters have the opposite effect. 

As I said, if you have any complaints on the things done by CM or moderator, please send them to Support team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

It should be done according to our Forum Rules:

If you have questions regarding the actions of Community Administrators and Moderators, please submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.
under whiich catagory heading do we file a complaint against a CM?
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Alina Phoenix
Community Manager
16 January, 2018, 12:56 PM UTC
IronApex Turok said:

Alina Phoenix said:

Gadheras said:


Alina Phoenix said:


Hello, Lord Gadheras.

My Private Messages are closed as I don't investigate the reports on different cases and gameplay questions via PM.

As for the situations when I inform players about ban or send them a warning and you have questions regarding such messages, you're welcome to submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.

That seems like an awful cumbersome process when the CM already did open a dialogue. I think that "sometimes" posts or threads get deleted without proper cause. If the narrative or the context is miss understod. In the past I seen things removed (not necessary posted by me), that didn't break any forum rules I could see either. Which might come across as heavy handed censorship. 

I know at times, critics and upset players posting topics that might seem hard deal might seems easier to just shut it down, but it is the reality of things. Sometimes silence posters have the opposite effect. 

As I said, if you have any complaints on the things done by CM or moderator, please send them to Support team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

It should be done according to our Forum Rules:

If you have questions regarding the actions of Community Administrators and Moderators, please submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.
under whiich catagory heading do we file a complaint against a CM?
You're welcome to post it via Report a Violation form.
Community Manager
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BiohazarD
Moderator
17 January, 2018, 12:26 AM UTC
IronApex Turok said:

Alina Phoenix said:

Gadheras said:


Alina Phoenix said:


Hello, Lord Gadheras.

My Private Messages are closed as I don't investigate the reports on different cases and gameplay questions via PM.

As for the situations when I inform players about ban or send them a warning and you have questions regarding such messages, you're welcome to submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.

That seems like an awful cumbersome process when the CM already did open a dialogue. I think that "sometimes" posts or threads get deleted without proper cause. If the narrative or the context is miss understod. In the past I seen things removed (not necessary posted by me), that didn't break any forum rules I could see either. Which might come across as heavy handed censorship. 

I know at times, critics and upset players posting topics that might seem hard deal might seems easier to just shut it down, but it is the reality of things. Sometimes silence posters have the opposite effect. 

As I said, if you have any complaints on the things done by CM or moderator, please send them to Support team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

It should be done according to our Forum Rules:

If you have questions regarding the actions of Community Administrators and Moderators, please submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.
under whiich catagory heading do we file a complaint against a CM?
You can submit a ticket to support here.  
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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IronApex Turok
User
17 January, 2018, 2:41 AM UTC
Alina Phoenix said:

IronApex Turok said:

Alina Phoenix said:

Gadheras said:


Alina Phoenix said:


Hello, Lord Gadheras.

My Private Messages are closed as I don't investigate the reports on different cases and gameplay questions via PM.

As for the situations when I inform players about ban or send them a warning and you have questions regarding such messages, you're welcome to submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.

That seems like an awful cumbersome process when the CM already did open a dialogue. I think that "sometimes" posts or threads get deleted without proper cause. If the narrative or the context is miss understod. In the past I seen things removed (not necessary posted by me), that didn't break any forum rules I could see either. Which might come across as heavy handed censorship. 

I know at times, critics and upset players posting topics that might seem hard deal might seems easier to just shut it down, but it is the reality of things. Sometimes silence posters have the opposite effect. 

As I said, if you have any complaints on the things done by CM or moderator, please send them to Support team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

It should be done according to our Forum Rules:

If you have questions regarding the actions of Community Administrators and Moderators, please submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.
under whiich catagory heading do we file a complaint against a CM?
You're welcome to post it via Report a Violation form.
and what are your in-game coordinates?  a required field. 
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Gadheras
User
17 January, 2018, 8:29 AM UTC

I don't see any reason to complain about CM's when they just respond with the going company line. They kinda bound by their job that way. Removing of posts/threads because of not approve the narrative of whatever reason, even might not breach any forum rules, that is another thing.
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Alina Phoenix
Community Manager
17 January, 2018, 9:04 AM UTC

IronApex Turok said:


Alina Phoenix said:


IronApex Turok said:


Alina Phoenix said:


Gadheras said:


Alina Phoenix said:


Hello, Lord Gadheras.

My Private Messages are closed as I don't investigate the reports on different cases and gameplay questions via PM.

As for the situations when I inform players about ban or send them a warning and you have questions regarding such messages, you're welcome to submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.

That seems like an awful cumbersome process when the CM already did open a dialogue. I think that "sometimes" posts or threads get deleted without proper cause. If the narrative or the context is miss understod. In the past I seen things removed (not necessary posted by me), that didn't break any forum rules I could see either. Which might come across as heavy handed censorship. 

I know at times, critics and upset players posting topics that might seem hard deal might seems easier to just shut it down, but it is the reality of things. Sometimes silence posters have the opposite effect. 

As I said, if you have any complaints on the things done by CM or moderator, please send them to Support team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

It should be done according to our Forum Rules:

If you have questions regarding the actions of Community Administrators and Moderators, please submit a ticket via https://plariumsupport.zendesk.com/hc/en-us/requests/new link. Appeals against Forum moderation decisions will be considered if sent via this channel.
under whiich catagory heading do we file a complaint against a CM?
You're welcome to post it via Report a Violation form.
and what are your in-game coordinates?  a required field. 

You can type any. For example, these ones:

 x:100 y:-200

Community Manager
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