FAQ - check this thread before posting
User ID: 1047456
Post ID: 249268
18 January, 2017, 10:51 AM UTC
1. My progress was reset to level 1. What do I do now?
You are probably on a wrong server. All you need to do to get access to your original Castle is to check your server in the upper part of the game window: https://www.screencast.com/t/lK5aGnyPt4b.
Click on the server name and check on which server your Castle is located. Choose this server and refresh the page.
2. Our Marshall is MIA for 3+ weeks. How can we replace him?
If your Marshall did not log in into the game for more than 3 weeks, you can submit a ticket to our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new and they will guide you through the process.
You will need to vote for a new Marshall. At least 50% of your League members should support the new candidate. The results (screenshots of the vote) should be sent to our Support Team. Then they will assign a new Marshall.
3. Why don't you allow us to trade Soulstones, Hero Items, Market Items, Relics?
There are certain in-game values that can be traded: like basic types of Resources and Scrolls. However, there are also many other non-tradeable in-game Items and Resources. We are not planning to give you an option to trade them or send them as a gift to other players.
The reason is that we're striving to maintain the game balance. Players receive a lot of Items that should be used on certain levels or Castle development stages. However, they are credited for your personal in-game activity, and they were not designed to give any benefits to other players.
4. How do speed bonuses work?
Speed bonuses increase your building/discovering/training speed.
Let's imagine 1 builder can build a house in 1 day (or 24 hours).
Let's imagine that our builder started working 50% faster.
It means that 1 builder will build 1,5 houses in 1 day (24 hours), or 1 house in 16 hours.
6. I have found Bots in the game. How should I report them?
6. Why don't you tell us how Battlegrounds work? I need to know when I will get my next reward.
there have been few changes to our support site follow this link to submit tickets