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FAQ - check this thread before posting

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Alina Bright
Community Manager
18 January, 2017, 10:51 AM UTC

General Questions


1. My progress was reset to level 1. What do I do now?


You are probably on a wrong server. All you need to do to get access to your original Castle is to check your server in the upper part of the game window: https://www.screencast.com/t/lK5aGnyPt4b.


Click on the server name and check on which server your Castle is located. Choose this server and refresh the page.


2. Our Marshall is MIA for 3+ weeks. How can we replace him?


If your Marshall did not log in into the game for more than 3 weeks, you can submit a ticket to our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new  and they will guide you through the process.


You will need to vote for a new Marshall. At least 50% of your League members should support the new candidate. The results (screenshots of the vote) should be sent to our Support Team. Then they will assign a new Marshall.


3. Why don't you allow us to trade Soulstones, Hero Items, Market Items, Relics?


There are certain in-game values that can be traded: like basic types of Resources and Scrolls. However, there are also many other non-tradeable in-game Items and Resources. We are not planning to give you an option to trade them or send them as a gift to other players.


The reason is that we're striving to maintain the game balance. Players receive a lot of Items that should be used on certain levels or Castle development stages. However, they are credited for your personal in-game activity, and they were not designed to give any benefits to other players.


4. How do speed bonuses work?


Speed bonuses increase your building/discovering/training speed.

Let's imagine 1 builder can build a house in 1 day (or 24 hours).

Let's imagine that our builder started working 50% faster.

It means that 1 builder will build 1,5 houses in 1 day (24 hours), or 1 house in 16 hours.


6. I have found Bots in the game. How should I report them?

Please report all suspicious accounts and potential violators to our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new. They review each case individually and take the necessary measures if needed. However, please bear in mind that according to our Privacy Policy we cannot disclose the results of investigation to any of the third parties, including the reporter. Such information can only be shared with account owner. For that reason you will not be notified of the investigation progress or results.

Battlegrounds


6. Why don't you tell us how Battlegrounds work? I need to know when I will get my next reward.

Battlegrounds are one of the gameplay elements, it's an optional daily in-game activity, in which our players can, but not obliged to participate. Players destroy Battlegrounds and receive rewards for their successfull missions. You can try to figure out what's the most effective way to destroy Balur's Units, and what determines the size of your Rewards. But it's not a required condition for Battlegrounds raiding.

In Game Tutorials thread you will find some guides for Battlegrounds created by players. They share their experience and observations. You can find some valuable tips there.

7. I gain a lot less than I send to Battlegrounds. Why is that?

There can be several reasons why you feel like you get a small reward. First of all, remember that the reward size may differ even for the same Battleground level. Also, try to minimize your losses by analyzing the Balur's Units on a Battleground before raiding it. Check the Unit Defensive stats. Choose the type of Units that will be the most successfull against Balur's forces. Remember that Cavalry Units may be the strongest ones, but they're not always the best type of Units to send at a Battleground.

8. Do all Units count when I raid Battlegrounds?

All Units (including different modifications) count when you raid Battlegrounds. However, please keep in mind that the actual Unit value may differ from your expectations and the info provided by other players in different spreadsheets.

Note :-

there have been few changes to our support site follow this link to submit tickets 

submit support request

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