All Categories

Sapphires missing ?

Sapphires missing ?

Search
Moderators for Stormfall: Age of War wanted
Jun 3, 2018, 22:0006/03/18
03/19/16
0

Sapphires missing ?

Sapphires missing...


Logged in yesterday morning and I had 486 sapphires , came back in the afternoon and there were 168.


What happened ?


Tyvm : )
Views
1k
Comments
21
Comments
Agent PavelTechnical Support
Jun 4, 2018, 10:4706/04/18
07/02/15
4523

Hello, Lord!

There are no bugs related to Sapphires' disappearance. This is the in-game currency which can be spent on in-game purchases. Please follow this article to learn where the Sapphires can be spent.  

If you consider the Sapphires have been lost due to a bug, please provide us with the steps to reproduce the issue. Here is an instruction how to report bugs.

Jun 6, 2018, 17:5706/06/18
4

Same thing occured to me the exact same amount aswell 300 saphires, got  them from Recruitment Tournament Race,

I even witnessed the occurence while online at one point it said i had 786 saphires then the game auto refresh to show 486, and is still showing 486 saphires.


I rechecked everything done in that time and all actions i did, did not use saphires.


Nonetheless thank you for your attention.


Agent PavelTechnical Support
Jun 7, 2018, 09:2506/07/18
07/02/15
4523

Dear Lords.

We exclude the possibility of Sapphires vanishing. Most likely you purchased Instant Recall item, 300 Sapphires worth. 

Please check the article in my reply above. There you can find the most popular spendings. 

Jun 7, 2018, 17:0206/07/18
4

Agent Pavel said:


Dear Lords.

We exclude the possibility of Sapphires vanishing. Most likely you purchased Instant Recall item, 300 Sapphires worth. 

Please check the article in my reply above. There you can find the most popular spendings. 

Date of the ocurrence: 6 of June 2018


Browser: Microsoft Edge, Platform: Plarium.com, Server: Untamed Lands


During the ocurrence these actions where ongoing:


4 raids to 4 differences bot castles of lvl 15 to 25

1 resource caravan transfer to one of the bot castles and followed cancelation

Dragons Arts Food production lvl 6

Daily non paragon Divine Quests

Resource production boost active from 1 day free coupon

Dragon food production, Lost Arts and Construction speed boost,

Buildings being upgrade Castle and townhouse


Any other boosters were inactive and no other actions consuming saphires were made.


Total amount of saphires receive from event 350 + 35 for personal milestones during the event

Total amount of shaphires before redeming the event rewards 451



AndriiTechnical Support
Jun 9, 2018, 12:2106/09/18
06/03/14
607

Hello lord! I have tested this functionality under various conditions and an issue with the vanishing of Sapphires have not reproduced. The only reason where they could go was spending them for some in-game purchase. I cannot verify that this situation was the result of a bug. 

Jun 9, 2018, 18:4306/09/18
4

At this point i don't really know if i should say sorry or stating that i'm frustrated,


No purchases were made no paragon purchase, no exp boost purchase, no troops recall purchase, no black market purchase neither Dragon atack refresh or even instant building or research.


I would love that you had included a log for Saphire gain/expenditure that way i would just print screen the log and you would see, whithout any questions needing to be made.


To my knowledge none of the actions i mention before should even provoke a visual glitch, that's why the title of the post creator is so fitting "Saphires Missing?".


But the fact that the 300 Saphires are  missing haven't neither comeback (so this would exclude the visual glitch), and the fact that they weren't spent leaves the question where did those saphires go?


I hope you continue to investigate the matter and hopefully implement some tools in the near future for us players protection.



Agent PavelTechnical Support
Jun 10, 2018, 11:0506/10/18
07/02/15
4523

darkhb26 said:


At this point i don't really know if i should say sorry or stating that i'm frustrated,


No purchases were made no paragon purchase, no exp boost purchase, no troops recall purchase, no black market purchase neither Dragon atack refresh or even instant building or research.


I would love that you had included a log for Saphire gain/expenditure that way i would just print screen the log and you would see, whithout any questions needing to be made.


To my knowledge none of the actions i mention before should even provoke a visual glitch, that's why the title of the post creator is so fitting "Saphires Missing?".


But the fact that the 300 Saphires are  missing haven't neither comeback (so this would exclude the visual glitch), and the fact that they weren't spent leaves the question where did those saphires go?


I hope you continue to investigate the matter and hopefully implement some tools in the near future for us players protection.



Dear Lord!

Sapphires do not disappear without any reason. If you consider, the Sapphires were lost due to a bug, then we need the steps to reproduce the issue. I am afraid we will be unable to investigate regular spending. 

Jun 10, 2018, 17:1006/10/18
4

Agent Pavel said:


Dear Lord!

Sapphires do not disappear without any reason. If you consider, the Sapphires were lost due to a bug, then we need the steps to reproduce the issue. I am afraid we will be unable to investigate regular spending. 

I am trully sorry to disappoint but to me it's a FACT i did not spend those saphires, and whatever happened you don't seem to be able to answer me.


This will be the last reply i leave in this topic,

Notheless have a good day.


Ps: Considering this is a resource manegement game i really find it funny the need to doubt a mistake in accounting resources when even the bot Oberon lists the rewards gained during events in our inbox, and that suggestion about the gain/expenditure log of saphires would just resume this whole discussion to a printscreen showing the discrepancy.

Sep 21, 2018, 06:3109/21/18
10/07/16
17
Can someone from Plarium support check why my account went from positive 1400 Saphires to negative 43000 after a purchase.
Oct 2, 2018, 08:3610/02/18
4
I just logged in an notice that I have lost more than 10K sapphires.  Certainly don't recall spending any recently.  Can you check your system logs to determine if I did accidentally spent some.  Was unintentional if so.
Oct 2, 2018, 09:2010/02/18
4
Guess I somehow upgraded a second craftsman to master craftsman.  Certainly did not intend to do that.
Agent PavelTechnical Support
Oct 2, 2018, 13:0410/02/18
07/02/15
4523
chinaacid said:

Guess I somehow upgraded a second craftsman to master craftsman.  Certainly did not intend to do that.
Unfortunately, this upgrade cannot be canceled. Do not be disappointed, the second  Master Craftsman will help you to develop Stoneheart Castle much faster. 
Oct 3, 2018, 04:0110/03/18
4
I would have never knowingly spent 15K sapphires for a second master craftsman.  Should have been a better confirmation.
Nov 27, 2018, 12:0811/27/18
09/19/16
68

i have to join in on this topic

i had over 2000 sapphires when i logged off now only 50

 where are they?

i did not spend them when i was not online!

Agent PavelTechnical Support
Nov 28, 2018, 12:0411/28/18
07/02/15
4523

warlock said:


i have to join in on this topic

i had over 2000 sapphires when i logged off now only 50

 where are they?

i did not spend them when i was not online!

Sapphires are not spent without your command. Please check your Black Market and troops.

If you performed some actions in the game that lead you to Sapphires' withdrawal, then please describe the exact steps to reproduce the issue. Here is an instruction on how to report bugs

Dec 2, 2018, 09:1912/02/18
09/19/16
68

as i said 

i had nearly 2500 sapphires when i logged off but when i logged back on they were missing

and no i did not spend them!
Apr 19, 2020, 04:5604/19/20
05/13/16
2

Plarium,

I purchased 30,000 Sapphires on 4/18/20 for $9.90 and it was taken from my credit card bank, but not to my Stormfall Ages of War in House Account. 


Untammed Lands -  x: 35 ; y:-1019
Apr 19, 2020, 14:3704/19/20
02/22/16
1840

Silky -R said:


Plarium,

I purchased 30,000 Sapphires on 4/18/20 for $9.90 and it was taken from my credit card bank, but not to my Stormfall Ages of War in House Account. 


Untammed Lands -  x: 35 ; y:-1019

I am Very sure you purchased the 30 Day Deal that delivers 1000 Sapphires a day upon changeover  On the right side Of your screen you will see a button that looks like this  http://prntscr.com/s0ln2x  please let me know if this solves your issue . I encourage all players to thoroughly read the Deals before they click to Buy  that will save a lot of time and dispointment for all parties concerned.

I wish you good Battles !