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Not playing Full Screen Mode - issue

Not playing Full Screen Mode - issue

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Moderators for Stormfall: Age of War wanted
Jul 8, 2018, 12:5607/08/18
07/03/18
10

Not playing Full Screen Mode - issue


I'm not playing in full screen mode... but I have my browser window full size... I click the icon to shrink down the size of my browser window... then I click the icon again to make my browser window go back to full size... and this happens in both Firefox and Google Chrome...





It stays like this and I have to refresh my game for it to revert back to the normal place it should be.


uid 1143930 / pp40513459 / Untamed Lands


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1k
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Agent PavelTechnical Support
Jul 9, 2018, 09:3007/09/18
07/02/15
4523

Hello, Lord!

Could you please clarify how you change the window size in your browser? Are you using F11 button?

Also, please specify if you experience this issue every time you change the window size or it happens randomly.
Jul 9, 2018, 14:2207/09/18
07/03/18
10

This issue occurs when I click the minimize/restore button in the upper right corner of my browser window for both Firefox and Google Chrome.


I am NOT using the F11 button


It happens every time I click the minimize/restore button.



When it does occur, I must click the Reload Current page icon in the upper left, to refresh the game (I do NOT click the F5 button to do this). Then everything goes back to where it should, until the next time I click the minimize/restore button.

Agent PavelTechnical Support
Jul 10, 2018, 09:1907/10/18
07/02/15
4523
Franz Oberhauser said:

This issue occurs when I click the minimize/restore button in the upper right corner of my browser window for both Firefox and Google Chrome.


I am NOT using the F11 button


It happens every time I click the minimize/restore button.



When it does occur, I must click the Reload Current page icon in the upper left, to refresh the game (I do NOT click the F5 button to do this). Then everything goes back to where it should, until the next time I click the minimize/restore button.

Thank you for the details! Please try to load the game via Incognito mode and reproduce the issue. Please inform me about the result.
Jul 10, 2018, 14:2207/10/18
Jul 10, 2018, 14:35(edited)
07/03/18
10

Incognito mode when minimized...  My friends list disappears but the chat box stays and covers up some of my buildings.







Now incognito mode when going back to full size after being minimized...



You can see there is still a space below my friends...   and the chat box covers up some area of my friends list...


So the bug is slightly different when in an incognito browser vs. when in regular browser... but I always play the game in a regular browser.

Agent HelgaTechnical Support
Jul 11, 2018, 13:3807/11/18
05/13/15
1258

Thank you for the details!

I have reported this issue to our developers for the further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your cooperation!