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Lost basic summoning bonds and geists

Lost basic summoning bonds and geists

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Moderators for Stormfall: Age of War wanted
Jul 14, 2018, 09:4407/14/18
07/14/18
13

Lost basic summoning bonds and geists

Yesterday after the maintanance/update i saw i lost my 7 geists in my inbox (grey and green 20/25) and 15 basic summoning bonds. I want them back. 
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2k
Comments
17
Comments
Jul 14, 2018, 09:5907/14/18
07/14/18
13
One teammate lost also 25 basic bonds. No geists
Agent HelenTechnical Support
Jul 14, 2018, 12:4307/14/18
10/24/17
796
Hello!
Please provide us with the more detailed information about the issue. Here is an instruction on how to report bugs.
Jul 16, 2018, 12:0007/16/18
07/14/18
13

I play on Facebook

Server Dark Plains

Coord -4234 -5750

Lost 7 geists and 15 basic summoning bonds Rest of the geists where already used)


My teammate same Fb and server

Coord -5030 641

He lost 25 basic summoning rolls no geists as he used all before this happened
Agent PavelTechnical Support
Jul 18, 2018, 13:5307/18/18
07/02/15
4523

floppy said:


I play on Facebook

Server Dark Plains

Coord -4234 -5750

Lost 7 geists and 15 basic summoning bonds Rest of the geists where already used)


My teammate same Fb and server

Coord -5030 641

He lost 25 basic summoning rolls no geists as he used all before this happened

Please note that you receive only personal rewards for League Tower Event. Rewards tab is divided into Your Reward and League Reward. In case you do not fight Scavengers on a certain stage of the Tower, you won't receive the League rewards for this stage. Personal rewards are issued correctly, this feature has been tested.

If you consider the Personal rewards have not been received due to a bug, then please provide us with the steps to reproduce the issue.

Jul 18, 2018, 16:0607/18/18
07/14/18
13

I received the awards as i said before. problem is the at my account 7 geists where not used as i had no free space atm and they disdappaered from my inbox goods. The basic summoning bonds were in my inventory and there they were taken by the game. i went from 99 tot 84.


My teammember lost the basic summoning bonds also in his inventory. That dropped from 98 tot 73 after the maintanance. We want the basic bonds back and i also the 7 unused geists.
Jul 19, 2018, 12:4307/19/18
04/10/15
1437

floppy said:


I received the awards as i said before. problem is the at my account 7 geists where not used as i had no free space atm and they disdappaered from my inbox goods. The basic summoning bonds were in my inventory and there they were taken by the game. i went from 99 tot 84.


My teammember lost the basic summoning bonds also in his inventory. That dropped from 98 tot 73 after the maintanance. We want the basic bonds back and i also the 7 unused geists.

Lord Floppy

about the bonds im not sure why they disappeared, so lets the support agent to check why this has happened

about the geist, be aware if you have them on your inbox goods they dissapear after 7 days as expired goods. so check if this possibiliy could had happened.

Regards
Jul 19, 2018, 13:4807/19/18
07/14/18
13

Hi lord Juglar,


I know i have 7 days for the geists. i had those only 4 days so that was not the problem. Than i would not have made a report  so please look into it, solve it and give me them back as well as the bonds.


Tx in advance,


Maurice


Agent PavelTechnical Support
Jul 20, 2018, 12:2807/20/18
07/02/15
4523

Dear Lords!

I have contacted our developers regarding this situation. There was an issue with League Tower event rewards. Players could claim the rewards multiple times, instead of once. Only players who use third-party software for the game have experienced this situation. 

The devs resolved the issue on July, 13 and withdrawn items and units that were credited due to the issue. This was made to prevent disbalance in the game. The rewards that were earned during the regular gameplay, were not removed. 

Note, that abusing a game issue for the personal advantage is a violation of the game rules. In case you face a bug in the game, please report it to us, so that it doesn't cause negative consequences in the game. 

Thank you for your understanding and cooperation.

Jul 20, 2018, 13:0607/20/18
04/10/15
1437

floppy said:


Hi lord Juglar,


I know i have 7 days for the geists. i had those only 4 days so that was not the problem. Than i would not have made a report  so please look into it, solve it and give me them back as well as the bonds.


Tx in advance,


Maurice


Lord Floppy

then sure its cause the support agent wrote on post above this.

read it carefully and take in consider what it says.

Regards and good haunting
Jul 20, 2018, 18:3107/20/18
07/14/18
13

2 responses: if there is a bug in the game or updates that disadvantage the players nothing is done so it is ridiculous now to take away wins given by the game


More important: the bug was about twice the geists and chests given. That gives Plarium not the right to take away 15 and 20 basic summoning bonds as only 5 are given as reward in the league tower quest. I can live with the 7 geists taken away but i expect plarium to give me 10 (15-5) and my teammate 20 (25-5) basic summoning bonds back. This is plain stealing by Plarium.



Jul 22, 2018, 11:5507/22/18
04/10/15
1437

Dear Lords

i disagree with withdrawn the items got as chest and summoning bonds in the end its not the players fault

is  the same when they changed battleground system cause there was an unfair system to get troops and they didnt withdraw the unfair goten troops.

so, fixing the bug is good enough for all. for those who knew the bug and for those who didnt.

Regards
Jul 22, 2018, 20:1307/22/18
07/14/18
13
Fixing the bug is not the problem and i do not disagree with that. But fixing the bug is not the same as stealing basic summoning bonds. 5 were extra given due to the bug but you took 15 and at my member 25. That is not fixing but pure theft and you have not the right to do so. So please return to me the 10 missing basic bonds and to my teammate the 20 basic bonds. The lines for fair play are crossed here by Plarium and just admit that and correct the mistake made.
Jul 23, 2018, 01:1507/23/18
04/16/18
6

https://plarium.com/forum/en/stormfall-age-of-war/bug-reports/106150_lost-basic-summoning-bonds-and-geists/?post=499238



This is the most ridiculous thing I have ever heard!
And why are you closed my thread, Pavel!?!? Without giving me a chance to answer!
I have never used "third-party software" in this game!!!
And you took away all my Guests!
From my Inbox and from the Champions menu! I had 8 Guests in my Inbox!! Not 80 or 800! Just 8!!! Earned in an honest way! And you took them away!
By what rules you did take back the Champions !? For some players not a single one, for others - all!
Yes, I have a lot of champions because I have played hard to have them for a long time! 
And when you have seen that I have more, then you have decided that I should have cheated! This is ridiculous!

"The rewards that were earned during the regular gameplay, were not removed. " - THIS IS A LIE ! ! !

"
This was made to prevent disbalance in the game" - Come on!!! Don't make me laugh! - A person who has been playing for an year attacked me with 100,000 dragons!
Only a week after starting the game with the Champions a player attacked me with Champion Grade V Rank 6 stars and MAX level skills!!!
What a "balanced game" is this!!! 

Jul 27, 2018, 20:1407/27/18
07/14/18
13
We are still waiting for the stolen basic summoning bonds. 2 weeks to fix this is ridiculous.
BiohazarDModerator
Jul 28, 2018, 07:2907/28/18
10/04/13
3759
krasi76 said:


https://plarium.com/forum/en/stormfall-age-of-war/bug-reports/106150_lost-basic-summoning-bonds-and-geists/?post=499238



This is the most ridiculous thing I have ever heard!
And why are you closed my thread, Pavel!?!? Without giving me a chance to answer!
I have never used "third-party software" in this game!!!
And you took away all my Guests!
From my Inbox and from the Champions menu! I had 8 Guests in my Inbox!! Not 80 or 800! Just 8!!! Earned in an honest way! And you took them away!
By what rules you did take back the Champions !? For some players not a single one, for others - all!
Yes, I have a lot of champions because I have played hard to have them for a long time! 
And when you have seen that I have more, then you have decided that I should have cheated! This is ridiculous!

"The rewards that were earned during the regular gameplay, were not removed. " - THIS IS A LIE ! ! !

"
This was made to prevent disbalance in the game" - Come on!!! Don't make me laugh! - A person who has been playing for an year attacked me with 100,000 dragons!
Only a week after starting the game with the Champions a player attacked me with Champion Grade V Rank 6 stars and MAX level skills!!!
What a "balanced game" is this!!! 

I'd assume that the other player bought more high level bonds to get their champion.  You could try doing the same if you want I suppose. 
Jul 31, 2018, 14:4407/31/18
07/14/18
13
Almost 3 weeks now and still support has not solved this and returned our basic summoning bonds. Do you job finally return them and case closed. This is not supporting the players.
Agent PavelTechnical Support
Aug 1, 2018, 07:0608/01/18
07/02/15
4523

floppy said:


Almost 3 weeks now and still support has not solved this and returned our basic summoning bonds. Do you job finally return them and case closed. This is not supporting the players.

Please check my reply above. The rewards have been removed since you received them multiple times. The rewards you should have received remained on your account or were already applied. 

This process was under the control of our developers and this case is already considered solved. The topic will be closed.


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