Hello, I'm afraid you have too many training queues and the browser cannot handle so many requests. It is recommended not to have more than 200-300 training queues. 

This is not a satisfactory answer to the problem. 

The response is also incorrect in it's assumption. 

I will repeat what I stated previously. I *can* open the drop down menu to view the training queues and I can scroll them without issue. No performance issues, no stalling, and no problems. And there are 183 training queues in my infantry queue (183 groups of units). 

The problem occurs when I select the *Boost All* button. This should provide a -SINGLE WINDOW- listing the total number of troops in queue for training. The game only needs to total the numbers in the background for display. Totaling up numbers of this value should never tax a browser or flash player. 

Displaying a single window showing 10 small graphic boxes (1 box for each unit type) with the total number of each unit in queue at the bottom of each box should NOT be taxing the browser or flash player to display. It works without issue on my other 3 queues and they have just as long of a training queue. There is no stalling or performance issues with the other 3 queues. Only with my infantry queue. 

Your statement of 200 to 300 training queues doesn't quite fit if I only have 183 groups of troops in queue. 

In either case, this is still a bug. 

If the game can not support going above a specific number of units in queue then the game should place a maximum limit on what a player can put in their training queue based on what the game can support in queue. 

Something definitely wonky there.

If you only have 183 groups of infantry in the infantry que and as far as i know you can only get 100 troops in a single group, then your 183 groups can only equal 18300 units total not 179375, And that is a massive difference.

I have only had my inf que up to around 80-90k or so and i had no problems with that amount.

I was mistaken on the group count. 

I went back to check and I realized I was counting the number of pages of groups. Not the number of groups. 

It shows 2340 groups at the top of the group list. 

There are 195 pages of groups at 11 groups per page. (you can click the right arrow to view the next 11 groups and so forth) 

195 x 11 = 2145 

This still doesn't add up correctly.

This is why I believe there is a bug. 

Something is not adding up correctly and I believe the game is hitting some type of floating point error in it's calculation of the total troops which is what stalls out the game for me because it only occurs on my side when it tries to calculate the numbers given to the game by the server for the local application to display. 

They obviously are not seeing errors on their side. However it would be very simple for any of the developers or alpha/beta testers to bump their queue up to the same level as mine on a development system to do some testing and see what part of the code is causing the problem.

The steps to reproduce this are simple.

Open the Sentry House

Click Boost All. 

The box draws and the game stalls out at that point. The X for the box, the arrows, even the refresh button for Chrome stops responding. It completely locks up the browser session. 

Hi, do you mean that this window starts lagging? Does it happen in the step of opening of this exact this window or after you do some actions in the window? I have checked the opening of that window and it seems to work well for me. Maybe you can attach a screenshot of the problematic area?

The screen you show above is the exact screen I am speaking about. 

I don't get the chance to do anything in the window. It opens. Draws. And then stalls out. The X does not respond. The arrow keys do not respond. 

A still screenshot will not show anything more than the window opens and draws and then the browser itself stalls out. I can't click anything within the game. The X to close the window at the top right of the box, the arrows to scroll the type of units, the arrows to scroll the boosts, and the green apply buttons for boosts all stop responding and there is no "click" sound response when I click anywhere. 

I also cannot use the browser home button or back buttons or any bookmarks on my bookmarks bar. The entire session locks up and the only way to end it is to force close the window. 

I opened this forum in another tab of the same browser session and I went to test it again and it also locked up this tab. I had to close both tabs and relaunch to come back here.

I can successfully open this window with my other 3 queues without no issues whatsoever. No delays or slow downs. I simply cannot do it with my infantry queue. The only difference is the higher number of troops in queue and the amount of time to complete the training of all the troops in the infantry queue.

I could attach a short video capture of the issue (3.5 MB), but, much like yourself, I do not want to share the screen information that is shown with everyone who reads this.

Please see my original message. 

Spark37 said:

However, if I click the Boost All option to see the total number of each type of troop in the training queue or to boost the training of my infantry troops, the entire game stalls out and the page/site becomes unresponsive. The browser sometimes pops up a warning saying the page has become unresponsive. But often I have to force close the browser session as even the warning won't come up. This occurs in I.E. and in Chrome. Cookies cleared, cache cleared, browser reset to defaults even. Same result. 

This must be caused by an excessive amount of queues. There is just too many of them and it takes too much resource to process.

Try closing all the other applications on your computer and all the other tabs in the browser so that the game would be the only thing running on the computer at a time. Then, after you click on the button "boost all", give it some time to process. Wait a minute or two and only then try clicking on the other buttons.

I hope it helps!

It's been a while since I read/responded to this as I felt the was not accomplishing anything. 

Your statement of it being a local issue is basically just saying it's not a bug and we won't acknowledge that the game has a problem in this area. 

As for it being a system resource issue, this issue occurs on the following equipped system:

Asus Sabertooth MB

Intel i7 Hexa Core processor

16 GB RAM

Twin (SLI) GeForce GTX video cards.

512 GB M.2 SSD (3500 MB/s)

This system has more than enough horsepower to handle this. In fact is probably over-kill for the task being asked of it. And yet the game stops responding. I don't normally have that many tasks open when playing the game. Normally when I'm playing I have Chrome open (for the game) an Excel spreadsheet, notepad, and a few Windows Explorer windows (not I.E.). I have tried using I.E. instead of Chrome and the same issue occurs. 

There is no reason for the game to take 1 or 2 minutes to respond to a mouse click. That's absurd. If the game requires that much time to display a screen and process a mouse click on a system like this, your coding seriously needs some work. 

Spark37 said:

It's been a while since I read/responded to this as I felt the was not accomplishing anything. 

Your statement of it being a local issue is basically just saying it's not a bug and we won't acknowledge that the game has a problem in this area. 

As for it being a system resource issue, this issue occurs on the following equipped system:

Asus Sabertooth MB

Intel i7 Hexa Core processor

16 GB RAM

Twin (SLI) GeForce GTX video cards.

512 GB M.2 SSD (3500 MB/s)

This system has more than enough horsepower to handle this. In fact is probably over-kill for the task being asked of it. And yet the game stops responding. I don't normally have that many tasks open when playing the game. Normally when I'm playing I have Chrome open (for the game) an Excel spreadsheet, notepad, and a few Windows Explorer windows (not I.E.). I have tried using I.E. instead of Chrome and the same issue occurs. 

There is no reason for the game to take 1 or 2 minutes to respond to a mouse click. That's absurd. If the game requires that much time to display a screen and process a mouse click on a system like this, your coding seriously needs some work. 

Hi lord! We carried out an investigation and established the fact that this is not a bug. Yes, the game can slow down if you have a massive number of units in the training queues. We have created a task and our developers are working on the optimisation of the game performance for such cases as yours. Please take a time and try not add more units for a while to prevent further issues.