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bug reports during recalling troops from BC

bug reports during recalling troops from BC

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Moderators for Stormfall: Age of War wanted
Jun 5, 2018, 23:1506/05/18
06/05/18
5

bug reports during recalling troops from BC

Hi , 

minutes ago we attacked a beacon in a three members  league attack 

i was not connected when the hit strike but our launcher who is captain recall his troop and try to send ours from the ambassy , and received an error message 

another captain who was connected try to acceed the beacon via the ambassy but it didn't appear , tried to reboot the game and still no BC in ambassy .. then we had been attacked back an lost our troops in the beacon .. i say we , because the third members who was connected had no way to recall his troop , received the same errore message .. didn't hav the reflex to screen it . 

i can assure you that this is not our first try in beacon hitting and a minite is more than enough to get our troops safe at home . 


as there was clearly a bug during this operation , i ask for the copmplete revival of my troops . month of works and i can assure that i have no mood to start from the botton in that way .. not the fisrt time i burst my troops but this way never .. i send you the screen of the different attacks . 


best regards 


Yoann 


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Agent PavelTechnical Support
Jun 6, 2018, 09:4006/06/18
07/02/15
4523

Hello, Lord!

There are no bugs related to recall troops option in the game. To investigate this case I need the screenshot of the error your League members received. The time and date should be specified in the screenshot. 

Also, If you consider there is a bug with the recall option, please provide us with the steps to reproduce the issue. Here is an instruction how to report bugs.

Jun 6, 2018, 10:2406/06/18
06/05/18
5

unfortunatly, he didn't make screen . 


as you can imagine, during that kind of operation , players a more fucused on trying to recall troops by anyway than on making screens .... 


I didn't meant that the bug concern the recall option ... even if there is clearly one because even after recalling troops always appear in the beacon .. i think there was only a game bug .. with the usual message ... an error  occured ... bla bla bla ... 


you have all information i can get with the time and date . 


thx 
Jun 6, 2018, 19:1706/06/18
2

Hello i had the same problem when i wanted to recall my troops after the siege of the beacon, I couldn't because an error message displayed when I push on recall.

This bug made me lose almost all my troops. I therefore ask you to kindly resuscitate the troops unjustly lost.

I assure you sincerely that this is not my fault.
Thank you in advance.


Jun 6, 2018, 20:4906/06/18
06/05/18
5

just to prove that there are something going bad here is some screen fro one of my capitain 



as you can see wee took  beacon 6593 at 22h24 .... 

22h30 and still nothing in tha ambassy ... 




22h40 still nothin .... 


for now assume that there is something wrong in there .... 


The platform you play on (e.g. Facebook, VK, Plarium.com); Facebook coordinate 5106 ; 6050 

The server where you play (e.g. Untamed Lands, The Golden Coast, etc.); the dark plain 

The feature that causes the issue (Unit training, raiding, etc.); troop recalling 

The exact steps you performed before the bug arose;  I send troop to my capitain , he attacked beacon . and tried to recall from the ambassy .. he revceived an error message , other captain tried to open beacon windows ine the ambassy , no beacon appeared ... 

Any special conditions that caused the bug to appear (active events, applied bonuses, etc.); None 

What should have happened; my troop should have been recalled from BC if we could have acceed it 

What actually happened. we could not open beacon windows in ambassy because of a bug , and other captian could not open beacon windows because it was not appeared in ambassy 

Jun 6, 2018, 21:5206/06/18
Jun 6, 2018, 21:57(edited)
04/10/15
1437

Dear Lords

altough it can be against me :) next time on hit please go to garrisons to recall troops from there

the response time is faster than going to embassy to go to beacon 

Regards and next time be carefull with opponent strategy ;)

Jun 6, 2018, 22:1706/06/18
Jun 6, 2018, 22:20(edited)
06/05/18
5

we didn't have access , get a error message .. I know how to recall troops .. 



i'm aware about thin strategy .. i usually need 3 second to get out any of my troops .. and with a good display , need 10 second to get troops out from a beacon via the ambassy .. 


talking of responding time .. do you find normal that a beacon still not appear in the ambassy after 15 minutes ?? see my last post .. seriously , for once admit that there can be some disfonction .. not the kind of guy who is crying for his lost .. i m a warrior .. 

Agent PavelTechnical Support
Jun 7, 2018, 09:0806/07/18
07/02/15
4523

Yoannbaer77 said:


we didn't have access , get a error message .. I know how to recall troops .. 



i'm aware about thin strategy .. i usually need 3 second to get out any of my troops .. and with a good display , need 10 second to get troops out from a beacon via the ambassy .. 


talking of responding time .. do you find normal that a beacon still not appear in the ambassy after 15 minutes ?? see my last post .. seriously , for once admit that there can be some disfonction .. not the kind of guy who is crying for his lost .. i m a warrior .. 

Beacons are displayed in Embassy with a normalization. If you don't perform any actions in the game the data at the Embassy can't be synchronized. You can send troops to Catacombs or claim reward for an event to synchronize the data with the server.

As Juglar Del Viento specified, please use Garrisons tab to recall troops. 

As for the initial issue. We need a screenshot of the error. I am afraid we will be unable to investigate this case without the error message. The feature with troops recall is bug-free. Also, we had no server maintenance at the time of the battle. The error could occur due to internet connection issue and I need to verify.


Jun 7, 2018, 10:4806/07/18
06/05/18
5

I understand .. but you have also to undestand that making a screenshot take several seconds ( about 20 ) that can be crucial in your troop recalling .. when you try to recall troops .. and are confront to a disfonctionnement , you don't think about making screen .. but put your army in secure, reloading the page and still enable to recall .... do you really think I'm a noob who don't know how to recall troops ?? 




Jun 7, 2018, 12:1406/07/18
04/10/15
1437

Dear Lords

i know that the attacker boosted his troops precisely to catch the ofensive inside the bacon.

i know this is what the game wants, strategy by the players side as a war game needs. unfortunately this time the attacker has won with his strategy. maybe next time the luck will go to the other side

sorry for your looses but sure soon they will be rebuild again. Good Luck ;)

Regards

Jun 7, 2018, 14:3606/07/18
12/03/17
32

In our league we have taken a few Beacons in the last week or so...

We have noticed that only the player taking the Beacon has access to it through their Embassy, after initially taking the Beacon...

all other players in our league do not see the Beacon in their Embassy's...

we have learned that we have to wait 10 to 15 sec after one of our players takes the Beacon, then we all have to refresh our browsers to get the Beacon to then show in our Embassy's.


And yes... we have cleared the cache and history before taking a Beacon, and the Beacon still will not show up in our Embassy until after we refresh our browser.


It feels like there is a game refresh rate issue, specifically at Beacons.

Jun 7, 2018, 17:3006/07/18
06/05/18
5

I know about strategy ... and about fast recovery on a beacon ... 



they were not so fast .. a minute is more than enough to recall troops if no bugs interfer in tha game ... 


Jun 7, 2018, 21:0406/07/18
Jun 7, 2018, 22:06(edited)
2

Salut

C'est quand même fort de café le manque de respect que vous avez pour les joueurs, la moindre des choses quand on vous pose une question c'est d'y répondre !

De plus pour un jeu comme plarium c'est quand même effarent le mépris que vous avez pour les joueurs depuis le temps que certains d'entre nous jouons on ne vous a rien demander lorsque nous perdions des troupes de manières corect  et normal ou de notre faute.

Pour le sujet en cours et pour ce qui concerne le bug du 06-06-18 les membres de notre ligue et moi même avons perdu énormément de troupe et la ce n'est pas de notre faute mais a cause d'un bug sinon nous ne serrions pas la a perdre notre temps et le votre.

Merci de prendre enfin notre demande légitime en considération.

Cordialement.

Agent PavelTechnical Support
Jun 10, 2018, 09:3306/10/18
Jun 10, 2018, 09:33(edited)
07/02/15
4523

Dear Lords!

You can recall your troops via Garrisons tab at your Keep. They are displayed in this tab as soon as you capture the Beacon. 

I will forward this case to the devs. If the synchronization at Embassy can be implemented, the task will be released. 

At this point, the bug with troops recall option has not been confirmed. I am afraid the troops cannot be reimbursed. 

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