This topic is closed

We want compensation!

2 Replies
User
5 December, 2017, 4:07 PM UTC

Andrew September (Plarium Support Center | Browser Games)

Dec 4, 18:17 EET


Hello, Graham.


Right now, we suspect that the situation results from the Dragon bonuses, which are visually giving a bigger decrease in training time than it should be.

This is why you saw more troops upon applying the Boost items then was actually trained. The remaining troops were returned to the training queue.

The report on this issue was forwarded to the game developers for further analysis.


I recommend that you avoid using the training speed-related bonuses until further notice.

We apologize for the temporary inconvenience and ask for your patience.

Andrew | Plarium Support Team

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User
5 December, 2017, 4:10 PM UTC

This is all well and good that you are looking into this, But we all want to know are we going to be given our troops back that we paid for?? or given the boosts back or the money we paid?

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Technical Support
5 December, 2017, 4:28 PM UTC

Hello, Lord!

The issue has already been reported in this topic. Our developers are still working on a fix. 

Please do not create new threads for the same issues. 

Support agents do not reply to private messages, they only use it for requesting additional information. | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
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