Troops boost issue

27 Replies
jay
1 December, 2017, 4:18 PM UTC

What i am going to explain happened twice to me once on Sparta s2 and Stormfall s2. On SF s2 I applied 12 - 4 hours boosts all at once for necros and originally i got 32 necros which works out to the math. However the game froze when I tried to send them to a BG and I had to refresh. Low and behold my 32 necros was now 29, so i broke out the calculator and I should have received 32 necros vs 29. My coords are 706 150 on SF S2.  This also happened on Sparta S2 (i boost heavy inf in that case)  do i need to make a separate report on Sparta bug forum?   I am afraid to think what happened when i boosted 7 days of infantry on SF S3 two days ago since i did not double check the math.  Standing bye for comments please advise.

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jay
1 December, 2017, 6:05 PM UTC
I just did small test and used 3 1 hour boosts on my cav.  I had plenty of knights in the Que and according to the math i should have received 8 knights but i only received 7.  I am willing to bet the time boost are not accounting for the 12% that my knights have in the Obelisk of power.
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dado1209
1 December, 2017, 6:59 PM UTC
i have problem when i boos unit,after reload 3/4 of boost units are disappear.. units disappear but also my boost disappear  
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Agent Helen
Administrator
2 December, 2017, 9:22 AM UTC
Hi! Thanks for reporting the issue. I see many people are experiencing a similar problem. I tried to reproduce it, but everything went as usual. Can you please describe step by step what you do, preferably with screenshots, so I can reproduce a bug and pass it on to the developers? Thanks in advance!
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jay
2 December, 2017, 2:45 PM UTC
Send all your troops to the cats, so you can see the initial amount of troops boosted (take note this initial amount matches the build time for the troop being boosted).  Then try and send just those troops to a BG, and you will see your troops do not send. When look at you will see a reduced amount of troops.  this happened to me on SF S2/S3 and Sparta S2 now several times over the past two day.  By my estimate I am owed days of boosts,  this is completly unaceptable... 
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jay
2 December, 2017, 2:52 PM UTC
Note paragon active and dragon bonuses are active as well....
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dado1209
2 December, 2017, 4:34 PM UTC
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dado1209
2 December, 2017, 4:35 PM UTC
so after reload that unit are disappear but i lose boost and not get the units
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jay
2 December, 2017, 4:49 PM UTC
just happened on SF S3 boosted 12 griffs and it gave me an error msg when i tried to send them to a bg.  it said error please select a different number of troops.  Refreshed and now i have 10 grifs.
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Agent Helga
Administrator
3 December, 2017, 12:57 PM UTC

Hello! Thank you for all the information!

Looks like there is a bug with boosting troops production when the Dragon Bonuses are activated.


I have contacted our developers and they will investigate it as soon as possible. 

Thank you for your report and cooperation!

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jay
3 December, 2017, 2:23 PM UTC
thank you for the update.
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dado1209
3 December, 2017, 11:47 PM UTC
so does anyone will return my boost or troops?
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grahamhowell136
4 December, 2017, 6:41 AM UTC
I LOST 10000 WHEN DO WE GET GIVEN THEM BACK ????????????????????
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Chyntea
4 December, 2017, 7:15 AM UTC

grahamhowell136 said:


I LOST 10000 WHEN DO WE GET GIVEN THEM BACK ????????????????????

Plarium is BS, so I definitely dont think they will do any compensation for those player who are losing anything due to their own mistakes. This bug is their own mistake since it happen after the new features update came in as well as the removal of league chest. 


I have lost 3000 pathfinder after using big boost on my infantry production, buying those 3 offer seem pretty useless after what happened to me. 
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grahamhowell136
4 December, 2017, 5:19 PM UTC

I got this from them today, At the end of the day we all want our troops back that we paid for ???



Right now, we suspect that the situation results from the Dragon bonuses, which are visually giving a bigger decrease in training time than it should be.

This is why you saw more troops upon applying the Boost items then was actually trained. The remaining troops were returned to the training queue.

The report on this issue was forwarded to the game developers for further analysis.


I recommend that you avoid using the training speed-related bonuses until further notice.

We apologize for the temporary inconvenience and ask for your patience.

Andrew | Plarium Support Team

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grahamhowell136
4 December, 2017, 5:22 PM UTC
I spent £64.99 for a 50 day boost i want the troops back i boosted or 50 days of boosts ?????
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Agent Pavel
Administrator
5 December, 2017, 4:30 PM UTC

Hello, Lords!

Please note that the bug is related to the troops' training time. You do not lose the trained troops. The number of the troops which have already been trained is displayed incorrectly in the training window, due to Dragon bonus issue. Nevertheless, the troops are trained correctly without the Dragon bonus.
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kennethjhoey
5 December, 2017, 4:59 PM UTC
dado1209 said:

so does anyone will return my boost or troops? yes same crap happens top me as well are we goign to get our boosts back for boosting the extra necromancers and if you know about the bug why keep it remove it or replace it till you get it fixed its happened 3 times with me now 

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kennethjhoey
5 December, 2017, 5:01 PM UTC
Agent Pavel said:

Hello, Lords!

Please note that the bug is related to the troops' training time. You do not lose the trained troops. The number of the troops which have already been trained is displayed incorrectly in the training window, due to Dragon bonus issue. Nevertheless, the troops are trained correctly without the Dragon bonus.    but er hsve to train an addtional amoput of troops to get the mareth quest complete that was not needed so are we goign to get our boosts returned to us for a bug thats the game not the players as fault ?????

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kakkmartin
6 December, 2017, 2:41 PM UTC

Lost 4 1 hr boosts, when boosting inf units. Already got them sent them to fort, but they didnt go there, game froze or something. I refreshed, and saw, that some units were not built. So I had tu use more boosts to build all I wanted.


and again, some units were not built. 
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