This topic is closed

cant log in due to adobe

15 Replies
klutz1968
1 December, 2017, 5:40 AM UTC
when i try to log in, the loading screen disappears and a box saying that my adobe flash player isnt working. Click here ( with a link to adobe) to download the latest flash player. Have tried this and checked my flash player is both the latest edition and its turned on. Please help?????
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Agent Helen
Administrator
1 December, 2017, 9:15 AM UTC

Hi, after the latest update, Flash Player requires some additional permissions. Please check step 4 and select your Browser in these instructions https://helpx.adobe.com/flash-player.html.

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dajacant
3 December, 2017, 5:23 AM UTC
I have done all the recemendations and still can not log in. Has anyone out there cracked this nut yet? Help!
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offcenter
3 December, 2017, 5:51 AM UTC
I Have the same issue  - my flash player is turned on but cant play the game
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Agent Helga
Administrator
3 December, 2017, 10:50 AM UTC

Please specify the browser and operating system you use (Windows 7/ Windows 10 etc).


Also, you can try installing this app and play without browsers: here

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offcenter
3 December, 2017, 2:26 PM UTC
doesn't matter what browser . it just occurred when I did a windows 10 update
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dajacant
3 December, 2017, 10:22 PM UTC

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dajacant
3 December, 2017, 10:23 PM UTC
offcenter said:

doesn't matter what browser . it just occurred when I did a windows 10 update

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offcenter
3 December, 2017, 10:32 PM UTC
flash player is now working on my browser but it doesn't work on plarium site . I went to microsofts site and got it to work . 
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offcenter
3 December, 2017, 10:33 PM UTC
https://support.microsoft.com/en-gb/help/4051613/update-for-adobe-flash-player-november-1-2017
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mindriel
3 December, 2017, 11:39 PM UTC

Stormfall seems not to work with microsofts new feature about handling flash content.

https://blogs.windows.com/msedgedev/2016/12/14/edge-flash-click-run/


The "puzzle piece" mentioned is not there, no option to allow flash for the game page.


regards,

Mindriel
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kentls001
4 December, 2017, 4:54 AM UTC

I’m having the same problem – Stormfall tells me that my Adobe Flash player is disabled, while the browser shows it’s working (and other applications that use Flash are working fine).  I’m using Windows 10, and I’ve tried it in both Microsoft Edge and Google Chrome (which gave me the message about Abode Flash being disabled) and Firefox (which locked up as soon as I started the game). 

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jrotton2002
4 December, 2017, 9:13 AM UTC
Just figured it out. Clik on the lock on the left side of the adress bar and then give Adobe permision to run, Refresh and all good.
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offcenter
4 December, 2017, 5:57 PM UTC
that worked !!  Thanks
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Agent Pavel
Administrator
5 December, 2017, 9:53 AM UTC
offcenter said:

that worked !!  Thanks
I am glad you have found the solution. Could you please specify the browser where you unlocked the Flash player with JROTTON2002's instruction? 
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offcenter
6 December, 2017, 2:51 PM UTC
it was edge
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