Cannot Buy Imperial Dwarves for Sapphires

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Cannot Buy Imperial Dwarves for Sapphires

Moderators for Stormfall: Age of War wanted

Artisana

Aug 10, 2017, 22:4508/10/17

03/17/16

Cannot Buy Imperial Dwarves for Sapphires

There seems to be a problem here.

On my Server 1 account I tried to buy 100 Imperial dwarves for sapphires - sapphires gone - but no dwarves.

I tried again to buy 100 dwarves -again sapphires gone and no dwarves.

Next I tried to buy 500 dwarves, costing 500 dwarves - 2k sapphires disappeared - but no dwarves ...

Without these troops I will now fail to do the Mareth weekly BG quest and not get reward - all the BG time done this week wasted, as well as my sapphires gone !

http://prntscr.com/g6zkwi - Choose 500 Dwarves which cost 2000 sappires, notice balance at 37356.
http://prntscr.com/g6zkdc - After buy 500 Dwarves - 2000 sapphires taken, only 35356 left.
http://prntscr.com/g6zldi - check catacombes - 500 Dwarves non-existent
http://prntscr.com/g6zm96 - Cannot complete weekly mareth BG - since cannot buy Dwarves

Comments

Thomas Brunson

Aug 10, 2017, 22:4708/10/17

03/22/16

1289

Artisana said:

There seems to be a problem here.
On my Server 1 account I tried to buy 100 Imperial dwarves for sapphires - sapphires gone - but no dwarves.
I tried again to buy 100 dwarves -again sapphires gone and no dwarves.
Next I tried to buy 500 dwarves, costing 500 dwarves - 2k sapphires disappeared - but no dwarves ...
Without these troops I will now fail to do the Mareth weekly BG quest and not get reward - all the BG time done this week wasted, as well as my sapphires gone !
http://prntscr.com/g6zkwi - Choose 500 Dwarves which cost 2000 sappires, notice balance at 37356.
http://prntscr.com/g6zkdc - After buy 500 Dwarves - 2000 sapphires taken, only 35356 left.
http://prntscr.com/g6zldi - check catacombes - 500 Dwarves non-existent
http://prntscr.com/g6zm96 - Cannot complete weekly mareth BG - since cannot buy Dwarves

I am sorry to hear of your difficulty. Please include a date and time as that will make it easier to trace. We cannot fix it here. Please submit a ticket to https://plariumsupport.zendesk.com/hc/en-us/requests/new

Artisana

Aug 11, 2017, 05:2308/11/17

03/17/16

Thank you Thomas, the times are are indicated in the screenshots (UK timezone GMT).

I have now created a ticket in the link you provided.

Artisana

Aug 11, 2017, 11:2108/11/17

03/17/16

Please close topic.

Issue now resolved.

Thomas Brunson

Aug 11, 2017, 15:0008/11/17

03/22/16

1289

Closed per customer request.

The topic is locked. You cannot post comments.

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You cannot post comments.","title":"Cannot Buy Imperial Dwarves for Sapphires","authorRole":"","contentDraftJs":"","contentHtml":"<p>There seems to be a problem here.</p><p>On my Server 1 account I tried to buy 100 Imperial dwarves for sapphires - sapphires gone - but no dwarves.</p><p>I tried again to buy 100 dwarves -again sapphires gone and no dwarves.</p><p>Next I tried to buy 500 dwarves, costing 500 dwarves - 2k sapphires disappeared - but no dwarves ...</p><p>Without these troops I will now fail to do the Mareth weekly BG quest and not get reward - all the BG time done this week wasted, as well as my sapphires gone !</p><p><a href=\"//prntscr.com/g6zkwi\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zkwi</a> - Choose 500 Dwarves which cost 2000 sappires, notice balance at 37356.<br><a href=\"//prntscr.com/g6zkdc\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zkdc</a> - After buy 500 Dwarves - 2000 sapphires taken, only 35356 left.<br><a href=\"//prntscr.com/g6zldi\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zldi</a> - check catacombes - 500 Dwarves non-existent<br><a href=\"//prntscr.com/g6zm96\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zm96</a> - Cannot complete weekly mareth BG - since cannot buy Dwarves<br></p>","createdDate":"1502405100000","folderId":"50","id":"60876","authorId":"1244832","authorRegistered":"1458222153660","authorName":"Artisana","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/19585382.jpeg?v=1564753713"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3038","commentsCount":"5","likesCount":"1","authorCommentsCount":"86","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfall-age-of-war/50_bug-reports/60876_cannot-buy-imperial-dwarves-for-sapphires/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1059812/","commentUrl":"/forum/en/comment/topic_363347/"},"strings":{"userRole":"","userId":"1059812","contentDraftJs":"","contentHtml":"<p>Artisana said:</p><br><blockquote><p>There seems to be a problem here.</p><p>On my Server 1 account I tried to buy 100 Imperial dwarves for sapphires - sapphires gone - but no dwarves.</p><p>I tried again to buy 100 dwarves -again sapphires gone and no dwarves.</p><p>Next I tried to buy 500 dwarves, costing 500 dwarves - 2k sapphires disappeared - but no dwarves ...</p><p>Without these troops I will now fail to do the Mareth weekly BG quest and not get reward - all the BG time done this week wasted, as well as my sapphires gone !</p><p><a href=\"//prntscr.com/g6zkwi\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zkwi</a> - Choose 500 Dwarves which cost 2000 sappires, notice balance at 37356.<br><a href=\"//prntscr.com/g6zkdc\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zkdc</a> - After buy 500 Dwarves - 2000 sapphires taken, only 35356 left.<br><a href=\"//prntscr.com/g6zldi\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zldi</a> - check catacombes - 500 Dwarves non-existent<br><a href=\"//prntscr.com/g6zm96\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zm96</a> - Cannot complete weekly mareth BG - since cannot buy Dwarves<br></p></blockquote><p>I am sorry to hear of your difficulty. Please include a date and time as that will make it easier to trace. We cannot fix it here. Please submit a ticket to <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p>","userRegistered":"1458666025237","userCommentsCount":"1289","userName":"Thomas Brunson","createdDate":"1502405238107","editedDate":"0","id":"363347","entityId":"60876","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.4/863470287132387/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"363347","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1244832/","commentUrl":"/forum/en/comment/topic_363504/"},"strings":{"userRole":"","userId":"1244832","contentDraftJs":"","contentHtml":"<p>Thank you Thomas, the times are are indicated in the screenshots (UK timezone GMT).</p><p>I have now created a ticket in the link you provided.</p> ","userRegistered":"1458222153660","userCommentsCount":"86","userName":"Artisana","createdDate":"1502428986413","editedDate":"0","id":"363504","entityId":"60876","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/19585382.jpeg?v=1564753713"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"363504","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1244832/","commentUrl":"/forum/en/comment/topic_363883/"},"strings":{"userRole":"","userId":"1244832","contentDraftJs":"","contentHtml":"<p>Please close topic.</p>Issue now resolved.","userRegistered":"1458222153660","userCommentsCount":"86","userName":"Artisana","createdDate":"1502450479167","editedDate":"0","id":"363883","entityId":"60876","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/19585382.jpeg?v=1564753713"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"363883","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1059812/","commentUrl":"/forum/en/comment/topic_364092/"},"strings":{"userRole":"","userId":"1059812","contentDraftJs":"","contentHtml":"Closed per customer request.","userRegistered":"1458666025237","userCommentsCount":"1289","userName":"Thomas Brunson","createdDate":"1502463619187","editedDate":"0","id":"364092","entityId":"60876","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.4/863470287132387/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"364092","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"Cannot Buy Imperial Dwarves for Sapphires","authorRole":"","contentDraftJs":"","contentHtml":"<p>There seems to be a problem here.</p><p>On my Server 1 account I tried to buy 100 Imperial dwarves for sapphires - sapphires gone - but no dwarves.</p><p>I tried again to buy 100 dwarves -again sapphires gone and no dwarves.</p><p>Next I tried to buy 500 dwarves, costing 500 dwarves - 2k sapphires disappeared - but no dwarves ...</p><p>Without these troops I will now fail to do the Mareth weekly BG quest and not get reward - all the BG time done this week wasted, as well as my sapphires gone !</p><p><a href=\"//prntscr.com/g6zkwi\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zkwi</a> - Choose 500 Dwarves which cost 2000 sappires, notice balance at 37356.<br><a href=\"//prntscr.com/g6zkdc\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zkdc</a> - After buy 500 Dwarves - 2000 sapphires taken, only 35356 left.<br><a href=\"//prntscr.com/g6zldi\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zldi</a> - check catacombes - 500 Dwarves non-existent<br><a href=\"//prntscr.com/g6zm96\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zm96</a> - Cannot complete weekly mareth BG - since cannot buy Dwarves<br></p>","createdDate":"1502405100000","folderId":"50","id":"60876","authorId":"1244832","authorRegistered":"1458222153660","authorName":"Artisana","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/19585382.jpeg?v=1564753713"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3038","commentsCount":"5","likesCount":"1","authorCommentsCount":"86","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfall-age-of-war/50_bug-reports/60876_cannot-buy-imperial-dwarves-for-sapphires/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1059812/","commentUrl":"/forum/en/comment/topic_363347/"},"strings":{"userRole":"","userId":"1059812","contentDraftJs":"","contentHtml":"<p>Artisana said:</p><br><blockquote><p>There seems to be a problem here.</p><p>On my Server 1 account I tried to buy 100 Imperial dwarves for sapphires - sapphires gone - but no dwarves.</p><p>I tried again to buy 100 dwarves -again sapphires gone and no dwarves.</p><p>Next I tried to buy 500 dwarves, costing 500 dwarves - 2k sapphires disappeared - but no dwarves ...</p><p>Without these troops I will now fail to do the Mareth weekly BG quest and not get reward - all the BG time done this week wasted, as well as my sapphires gone !</p><p><a href=\"//prntscr.com/g6zkwi\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zkwi</a> - Choose 500 Dwarves which cost 2000 sappires, notice balance at 37356.<br><a href=\"//prntscr.com/g6zkdc\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zkdc</a> - After buy 500 Dwarves - 2000 sapphires taken, only 35356 left.<br><a href=\"//prntscr.com/g6zldi\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zldi</a> - check catacombes - 500 Dwarves non-existent<br><a href=\"//prntscr.com/g6zm96\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/g6zm96</a> - Cannot complete weekly mareth BG - since cannot buy Dwarves<br></p></blockquote><p>I am sorry to hear of your difficulty. Please include a date and time as that will make it easier to trace. We cannot fix it here. Please submit a ticket to <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p>","userRegistered":"1458666025237","userCommentsCount":"1289","userName":"Thomas Brunson","createdDate":"1502405238107","editedDate":"0","id":"363347","entityId":"60876","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.4/863470287132387/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"363347","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1244832/","commentUrl":"/forum/en/comment/topic_363504/"},"strings":{"userRole":"","userId":"1244832","contentDraftJs":"","contentHtml":"<p>Thank you Thomas, the times are are indicated in the screenshots (UK timezone GMT).</p><p>I have now created a ticket in the link you provided.</p> ","userRegistered":"1458222153660","userCommentsCount":"86","userName":"Artisana","createdDate":"1502428986413","editedDate":"0","id":"363504","entityId":"60876","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/19585382.jpeg?v=1564753713"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"363504","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1244832/","commentUrl":"/forum/en/comment/topic_363883/"},"strings":{"userRole":"","userId":"1244832","contentDraftJs":"","contentHtml":"<p>Please close topic.</p>Issue now resolved.","userRegistered":"1458222153660","userCommentsCount":"86","userName":"Artisana","createdDate":"1502450479167","editedDate":"0","id":"363883","entityId":"60876","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/19585382.jpeg?v=1564753713"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"363883","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1059812/","commentUrl":"/forum/en/comment/topic_364092/"},"strings":{"userRole":"","userId":"1059812","contentDraftJs":"","contentHtml":"Closed per customer request.","userRegistered":"1458666025237","userCommentsCount":"1289","userName":"Thomas Brunson","createdDate":"1502463619187","editedDate":"0","id":"364092","entityId":"60876","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.4/863470287132387/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"364092","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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