missing free gifts etc

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Moderators for Stormfall: Age of War wanted

warlock

Jun 20, 2018, 15:1506/20/18

09/19/16

missing free gifts etc

others in my league have received free gifts of dragons etc. i have not!

also,

i am still waiting for a reply about my missing items!

i bought 2 holiday packs both had missing items!

i received the sapphires from both -

one pack was just missing the chest the other was missing most of the items boosts and keys etc

i am also waiting for missing items from a progress push tourney - i cannot remember which item was missing - sketches?

i first asked just about the time bug reports moved to the forum about the holiday packs items

the progress push just after.

Warlock

game:- stormfall age of war

co-ords :- x: -644 y:436

Comments

Agent PavelTechnical Support

Jun 21, 2018, 09:1806/21/18

07/02/15

4523

Hello, Lord!

1. The gift was available starting on Friday, June 15th. You could claim it in Events tab for 3 days after the start.

2. Did you submit a ticket to our support team regarding your purchases? Payment issues are handled individually.

warlock

Jun 21, 2018, 15:4606/21/18

09/19/16

i did not submit a ticket as such that i can remember but there was not a link for submitting one

as for the gift i do not think i received the current one i mentioned

i do know that i sent details to one of the customer support people before the change to the forum bug reports but got no reply

AndriiTechnical Support

Jun 22, 2018, 15:4006/22/18

06/03/14

607

Please submit a ticket regarding the payment matter using this link.

Have you claimed the gift within the time it was available?

warlock

Jun 23, 2018, 00:0006/23/18

09/19/16

if it was there i claimed the gift

thanks for the link!

warlock

Jun 23, 2018, 00:0606/23/18

09/19/16

submitted

AndriiTechnical Support

Jun 23, 2018, 13:2106/23/18

06/03/14

607

warlock17195 said:

submitted

It means that the gift pack had simply expired. There will be many other gifts in the future, so it's not a reason to get discouraged.

Have a great weekend!

AndriiTechnical Support

Jun 23, 2018, 13:2206/23/18

06/03/14

607

warlock17195 said:

submitted

Brilliant! You are always welcome :)

warlock

Jun 30, 2018, 14:4206/30/18

09/19/16

update i have remembered what was missing from the progress push tourney - it was 600 moon coins

Agent PavelTechnical Support

Jul 1, 2018, 09:3007/01/18

07/02/15

4523

warlock17195 said:

update i have remembered what was missing from the progress push tourney - it was 600 moon coins

Moon coins are sent directly to your Hero balance. Tournament rewards are issued in full.

Please use this article to learn more about the tournament rewards.

warlock

Jul 1, 2018, 10:5107/01/18

09/19/16

i do know that but they were NOT added

Agent PavelTechnical Support

Jul 2, 2018, 08:4607/02/18

07/02/15

4523

warlock17195 said:

i do know that but they were NOT added

Please specify your Moon coins balance before and after claiming the reward. Also, screenshots of the issue would help to clarify the case. Here is an instruction on how to report bugs.

warlock

Jul 3, 2018, 08:2107/03/18

09/19/16

it is too long ago - i cannot remember the balances at that time and i do not have screen shots -

at that time i could not do them

all i remember is the annoyance that they were not added - i had checked about an hour before the progress push finished which is why i saw they had not been added i tried to contact support but no one answered my emails and i could not figure out how to report it by the new method via the forums

Agent PavelTechnical Support

Jul 3, 2018, 09:4407/03/18

07/02/15

4523

warlock17195 said:

it is too long ago - i cannot remember the balances at that time and i do not have screen shots -
at that time i could not do them
all i remember is the annoyance that they were not added - i had checked about an hour before the progress push finished which is why i saw they had not been added i tried to contact support but no one answered my emails and i could not figure out how to report it by the new method via the forums

I am afraid I am unable to investigate the case without the details.

In case you face an issue in the game, please create a new topic in Bug Reports thread and specify all detail.

warlock

Jul 3, 2018, 23:3207/03/18

09/19/16

forget about the moon coins then

there is still the rest

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You cannot post comments.","title":"missing free gifts etc","authorRole":"","contentDraftJs":"","contentHtml":"<p>others in my league have received free gifts of dragons etc. i have not!</p><p>also,<br></p><p>i am still waiting for a reply about my missing items!</p><p>i bought 2 holiday packs both had missing items!</p><p>i received the sapphires from both - <br></p><p>one pack was just missing the chest the other was missing most of the items boosts and keys etc <br></p><p>i am also waiting for missing items from a progress push tourney - i cannot remember which item was missing - sketches?</p><p>i first asked just about the time bug reports moved to the forum about the holiday packs items <br></p><p>the progress push just after.</p><p>Warlock<br></p><p>game:- stormfall age of war</p><p>co-ords :- x: -644 y:436<br></p>","createdDate":"1529507700000","folderId":"50","id":"105326","authorId":"1265442","authorRegistered":"1474318239097","authorName":"warlock ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1819","commentsCount":"14","likesCount":"0","authorCommentsCount":"68","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfall-age-of-war/50_bug-reports/105326_missing-free-gifts-etc/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_492415/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Hello, Lord!</p><p>1. The gift was available starting on Friday, June 15th. You could claim it in Events tab for 3 days after the start. </p><p>2. Did you submit a ticket to our support team regarding your purchases? Payment issues are handled individually. </p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1529572681343","editedDate":"0","id":"492415","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492415","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_492489/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"<p>i did not submit a ticket as such that i can remember  but there was not a link for submitting  one</p><p>as for the gift i do not think i received the current one i mentioned</p>i do know that i sent details to one of the customer support people before the change to the forum bug reports but got no reply<br>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1529595983367","editedDate":"0","id":"492489","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492489","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_492648/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>Please submit a ticket regarding the payment matter using this <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">link</a>.</p><br>Have you claimed the gift within the time it was available? ","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1529682021783","editedDate":"0","id":"492648","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492648","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_492700/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"<p>if it was there i claimed the gift</p>thanks for the link!<br>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1529712003727","editedDate":"0","id":"492700","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492700","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_492701/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"submitted","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1529712404870","editedDate":"0","id":"492701","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492701","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_492769/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>warlock17195 said:</p><br><blockquote>submitted</blockquote><p>It means that the gift pack had simply expired. There will be many other gifts in the future, so it's not a reason to get discouraged. </p><br>Have a great weekend!","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1529760093517","editedDate":"0","id":"492769","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492769","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_492770/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<div class=\"user-name\">warlock17195 said:</div><br><blockquote>submitted</blockquote>Brilliant! You are always welcome :) ","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1529760127663","editedDate":"0","id":"492770","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492770","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_494004/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"update i have remembered what was missing from the progress push tourney - it was 600 moon coins<br>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1530369729723","editedDate":"0","id":"494004","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494004","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_494081/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>warlock17195 said:</p><br><blockquote>update i have remembered what was missing from the progress push tourney - it was 600 moon coins<br></blockquote><p>Moon coins are sent directly to your Hero balance. Tournament rewards are issued in full. </p><a href=\"//plariumsupport.zendesk.com/hc/en-us/articles/115000742989-I-haven-t-received-my-reward-for-the-Tournament-\" rel=\"nofollow ugc\" target=\"_blank\">Please use this article</a> to learn more about the tournament rewards. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1530437411180","editedDate":"0","id":"494081","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494081","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_494098/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"i do know that but they were NOT added<br>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1530442263283","editedDate":"0","id":"494098","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494098","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_494215/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>warlock17195 said:</p><br><blockquote>i do know that but they were NOT added<br></blockquote><p>Please specify your Moon coins balance before and after claiming the reward. Also, screenshots of the issue would help to clarify the case. Here is an instruction on <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/84409_creating-a-bug-report/\" target=\"_blank\">how to report bugs</a>.</p><br>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1530521164463","editedDate":"0","id":"494215","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494215","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_494466/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"<p>it is too long ago - i cannot remember the balances at that time and i do not have screen shots - <br></p><p>at that time i could not do them</p><p>all i remember is the annoyance that they were not added - i had checked about an hour before the progress push finished which is why i saw they had not been added i tried to contact support but no one answered my emails and i could not figure out how to report it by the new method via the forums<br></p>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1530606108353","editedDate":"0","id":"494466","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494466","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_494484/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>warlock17195 said:</p><br><blockquote><p>it is too long ago - i cannot remember the balances at that time and i do not have screen shots - <br></p><p>at that time i could not do them</p><p>all i remember is the annoyance that they were not added - i had checked about an hour before the progress push finished which is why i saw they had not been added i tried to contact support but no one answered my emails and i could not figure out how to report it by the new method via the forums<br></p></blockquote><p>I am afraid I am unable to investigate the case without the details. </p>In case you face an issue in the game, please create a new topic in Bug Reports thread and specify all detail. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1530611044537","editedDate":"0","id":"494484","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494484","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_494636/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"<p>ok <br></p><p>forget about the moon coins then</p><p>there is still the rest</p><br>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1530660769307","editedDate":"0","id":"494636","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494636","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"missing free gifts etc","authorRole":"","contentDraftJs":"","contentHtml":"<p>others in my league have received free gifts of dragons etc. i have not!</p><p>also,<br></p><p>i am still waiting for a reply about my missing items!</p><p>i bought 2 holiday packs both had missing items!</p><p>i received the sapphires from both - <br></p><p>one pack was just missing the chest the other was missing most of the items boosts and keys etc <br></p><p>i am also waiting for missing items from a progress push tourney - i cannot remember which item was missing - sketches?</p><p>i first asked just about the time bug reports moved to the forum about the holiday packs items <br></p><p>the progress push just after.</p><p>Warlock<br></p><p>game:- stormfall age of war</p><p>co-ords :- x: -644 y:436<br></p>","createdDate":"1529507700000","folderId":"50","id":"105326","authorId":"1265442","authorRegistered":"1474318239097","authorName":"warlock ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1819","commentsCount":"14","likesCount":"0","authorCommentsCount":"68","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfall-age-of-war/50_bug-reports/105326_missing-free-gifts-etc/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_492415/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Hello, Lord!</p><p>1. The gift was available starting on Friday, June 15th. You could claim it in Events tab for 3 days after the start. </p><p>2. Did you submit a ticket to our support team regarding your purchases? Payment issues are handled individually. </p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1529572681343","editedDate":"0","id":"492415","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492415","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_492489/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"<p>i did not submit a ticket as such that i can remember  but there was not a link for submitting  one</p><p>as for the gift i do not think i received the current one i mentioned</p>i do know that i sent details to one of the customer support people before the change to the forum bug reports but got no reply<br>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1529595983367","editedDate":"0","id":"492489","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492489","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_492648/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>Please submit a ticket regarding the payment matter using this <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">link</a>.</p><br>Have you claimed the gift within the time it was available? ","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1529682021783","editedDate":"0","id":"492648","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492648","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_492700/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"<p>if it was there i claimed the gift</p>thanks for the link!<br>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1529712003727","editedDate":"0","id":"492700","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492700","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_492701/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"submitted","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1529712404870","editedDate":"0","id":"492701","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492701","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_492769/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>warlock17195 said:</p><br><blockquote>submitted</blockquote><p>It means that the gift pack had simply expired. There will be many other gifts in the future, so it's not a reason to get discouraged. </p><br>Have a great weekend!","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1529760093517","editedDate":"0","id":"492769","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492769","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_492770/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<div class=\"user-name\">warlock17195 said:</div><br><blockquote>submitted</blockquote>Brilliant! You are always welcome :) ","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1529760127663","editedDate":"0","id":"492770","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"492770","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_494004/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"update i have remembered what was missing from the progress push tourney - it was 600 moon coins<br>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1530369729723","editedDate":"0","id":"494004","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494004","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_494081/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>warlock17195 said:</p><br><blockquote>update i have remembered what was missing from the progress push tourney - it was 600 moon coins<br></blockquote><p>Moon coins are sent directly to your Hero balance. Tournament rewards are issued in full. </p><a href=\"//plariumsupport.zendesk.com/hc/en-us/articles/115000742989-I-haven-t-received-my-reward-for-the-Tournament-\" rel=\"nofollow ugc\" target=\"_blank\">Please use this article</a> to learn more about the tournament rewards. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1530437411180","editedDate":"0","id":"494081","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494081","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_494098/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"i do know that but they were NOT added<br>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1530442263283","editedDate":"0","id":"494098","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494098","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_494215/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>warlock17195 said:</p><br><blockquote>i do know that but they were NOT added<br></blockquote><p>Please specify your Moon coins balance before and after claiming the reward. Also, screenshots of the issue would help to clarify the case. Here is an instruction on <a href=\"//plarium.com/forum/en/stormfall-age-of-war/bug-reports/84409_creating-a-bug-report/\" target=\"_blank\">how to report bugs</a>.</p><br>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1530521164463","editedDate":"0","id":"494215","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494215","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_494466/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"<p>it is too long ago - i cannot remember the balances at that time and i do not have screen shots - <br></p><p>at that time i could not do them</p><p>all i remember is the annoyance that they were not added - i had checked about an hour before the progress push finished which is why i saw they had not been added i tried to contact support but no one answered my emails and i could not figure out how to report it by the new method via the forums<br></p>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1530606108353","editedDate":"0","id":"494466","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494466","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_494484/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>warlock17195 said:</p><br><blockquote><p>it is too long ago - i cannot remember the balances at that time and i do not have screen shots - <br></p><p>at that time i could not do them</p><p>all i remember is the annoyance that they were not added - i had checked about an hour before the progress push finished which is why i saw they had not been added i tried to contact support but no one answered my emails and i could not figure out how to report it by the new method via the forums<br></p></blockquote><p>I am afraid I am unable to investigate the case without the details. </p>In case you face an issue in the game, please create a new topic in Bug Reports thread and specify all detail. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1530611044537","editedDate":"0","id":"494484","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494484","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1265442/","commentUrl":"/forum/en/comment/topic_494636/"},"strings":{"userRole":"","userId":"1265442","contentDraftJs":"","contentHtml":"<p>ok <br></p><p>forget about the moon coins then</p><p>there is still the rest</p><br>","userRegistered":"1474318239097","userCommentsCount":"68","userName":"warlock ","createdDate":"1530660769307","editedDate":"0","id":"494636","entityId":"105326","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23591156.jpeg?v=1516674880"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494636","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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