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problems since the new units (SPECIAL OFFER)

problems since the new units (SPECIAL OFFER)

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Moderators for Stormfall: Age of War wanted
Jun 10, 2018, 17:2606/10/18
4

problems since the new units (SPECIAL OFFER)

since the new units was part of a special offer the following issues have appeared on my facebook version: divine quest is blank, cant engage in raids, battlegrounds or send reinforcements as it say I can only send spies when I have a range of units in my catacombs, in game rewards r not being claimed and champions r not going to the undead
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Agent PavelTechnical Support
Jun 11, 2018, 08:1606/11/18
Jun 14, 2018, 08:54(edited)
07/02/15
4523

Hello, Lord!

Please follow the instructions from this article and inform me if the issue is resolved.

Jun 11, 2018, 15:5006/11/18
4
as I am getting the same problem on stormfall as soldiers inc I don't think I should be repeating the same message. I stated when the problem started and what caused it. the server is DARK PLAINS co-ors r X6130 Y-76 and the platform is facebook. I have invested a lot of money in ur product n for the makers to cause me problems is getting to uch
Agent PavelTechnical Support
Jun 12, 2018, 08:1806/12/18
07/02/15
4523

patrick thomas said:


as I am getting the same problem on stormfall as soldiers inc I don't think I should be repeating the same message. I stated when the problem started and what caused it. the server is DARK PLAINS co-ors r X6130 Y-76 and the platform is facebook. I have invested a lot of money in ur product n for the makers to cause me problems is getting to uch

To solve the issue, we need to clarify it at first. To make sure it is not associated with your browser, please perform the steps described in the article provided above and inform me abou the resultt. 

Also, you have specified the incorrect coordinates of your Castle in Stormfal. Please check them once again. 
Jun 13, 2018, 22:1306/13/18
4
the co-ords r x6130 y-79. I have already cleared browser n that didn't work. it time the makers checked my castle themselves. meanwhile more tournies go by n I can do, NOTHING. my league r gaining beacons n I cant even help defend them
Agent PavelTechnical Support
Jun 14, 2018, 08:5706/14/18
07/02/15
4523

patrick thomas said:


the co-ords r x6130 y-79. I have already cleared browser n that didn't work. it time the makers checked my castle themselves. meanwhile more tournies go by n I can do, NOTHING. my league r gaining beacons n I cant even help defend them

I have checked your Castle and no issues were detected.

Please try to log into the game via another browser, change your DNS settings and install Browsec app if the previous steps do not solve the issue. 

Here you will find the instructions.
Jun 14, 2018, 18:1506/14/18
4
i have downloaded google chrome n changed my dns setting. this has worked, yet the time lost cant be got back