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town hall level reduced

town hall level reduced

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Moderators for Stormfall: Age of War wanted
Apr 7, 2018, 14:2304/07/18
04/07/18
1

town hall level reduced

Facebook, Server 1 The Dark Plains

Cause of bug, unknown (maybe the spirit wardens update?). 

The level of my town hall should have been at lvl 22, but now it's down to lvl 20. I had upgraded the town hall along with my embassy and house of scroll to the lvl 22, but notice after the spirit wardens update the level, are down to 20. x:1110; y:-4544. I hope you guys can either set it back to lvl 22, or give me enough scrolls so I can upgrade it back to lvl 22 if the reset is too difficult.

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Agent PavelTechnical Support
Apr 8, 2018, 11:1404/08/18
07/02/15
4523

Hello, Lord!

There are no bugs related to buildings level downgrade. The level technically cannot be downgraded. 

Please attach a screenshot illustrating your Castle with Town Hall level 22. The screenshot will allow us to investigate the issue properly. 

Apr 8, 2018, 14:0904/08/18
04/07/18
1

Agent Pavel, a screenshot of my town hall at level 22 won't be possible since it's now 20, not like I take a screenshot of that in the past. at best I can provide a screenshot of my embassy and house of scroll at the level 22 now.

Agent PavelTechnical Support
Apr 9, 2018, 08:4004/09/18
07/02/15
4523

cyber9 said:


Agent Pavel, a screenshot of my town hall at level 22 won't be possible since it's now 20, not like I take a screenshot of that in the past. at best I can provide a screenshot of my embassy and house of scroll at the level 22 now.

We exclude the possibility of buildings level downgrade. This is why I need the confirmation that your building's level was higher than it is now. 

Or please specify the exact date you have been upgrading the buildings to level 21-22.