I sent in a support ticket at the suggestion of the prior CM and received the "EXACT" same response as Lord Marc before he sent his in and I think a few others got the same "lack of support" reply, they didn't bother looking into the case, just a canned reply. And yes I do know BG is voluntary as is all content from Plarium so I do not need that reply either.
All I know is I track my BG and there is no rhyme or reason to the BG, the mythical box rewards seem to have disappeared about the same time as the banking problem appeared. Low level BG are not an issue as you do not need to load 300 million resources to get a "in sync" reward but you have gone too far with the randomness.
What strategy does it take to kill BG, ZERO, just troops, how can you employ a strategy to get a random bank to pay you back for troops lost, these are simply SLOT MACHINES which do not belong in a strategy game.
Why would your game make us bank 300 million to get a 125 million reward, this shoule be as simple as fill the bank and it empties when level and bank are within 25% of each other, not double or triple and keeping our troops.
The BG are setup to where we can take a loss, get our troops trapped or kill the game for us when we run out of troops before a "synced" payout but at no point can we make a profit like a true slot machine so I ask you a very direct question, what is the point of BG from Plarium's point of view. And again I do understand they are voluntary but why have content that enrages so many people? Dial em back and line up the rewards back to banking levels without the random you never know factor, you can lose it all or lose a little but we have one to two tourneys a week to encourage you to do BG, this seems like a mixed message.