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Moderators for Stormfall: Age of War wanted
Mar 19, 2017, 20:5903/19/17
3

Support

How do I submit a support ticket because 200 sapphires just disappeared and I know for a fact I did not use them because i was sitting there afk for about an hour and come back to them gone, also besides buying sketches how else would I get them?
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Mar 20, 2017, 13:5103/20/17
3
Thank you for the link and the help!
Mar 20, 2017, 18:0303/20/17
07/18/16
7

The support needs 3 days to reply and in the moment i can't even contact them. I bought a building (town house lvl 20 to lvl 21) for almost 20k sapp and i did not want it. The game was frozen and after i was reloding the building was build. I think it is kind of cheating and I did not press this button. The support gave me the fault, he siad, i should be more careful... This is very funny because i am a very careful player, and btw they can see it if they study my account. Cheating customers is something that is not working well. :) If I don't get help and my 20k sapp back, i will quite that game forever. I am not willing to spend any Euro anymore if plarium is treating customers like this.


Thx Isaak
BiohazarDModerator
Mar 20, 2017, 19:1503/20/17
10/04/13
3759
bjoernschmidt76 said:

The support needs 3 days to reply and in the moment i can't even contact them. I bought a building (town house lvl 20 to lvl 21) for almost 20k sapp and i did not want it. The game was frozen and after i was reloding the building was build. I think it is kind of cheating and I did not press this button. The support gave me the fault, he siad, i should be more careful... This is very funny because i am a very careful player, and btw they can see it if they study my account. Cheating customers is something that is not working well. :) If I don't get help and my 20k sapp back, i will quite that game forever. I am not willing to spend any Euro anymore if plarium is treating customers like this.


Thx Isaak
This has happened to many players.  Unfortunately, Plarium sees these incidents as player error and will not refund the spent sapphires. 
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