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No House of Unity award for lvl 15 friend

No House of Unity award for lvl 15 friend

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Jun 25, 2016, 23:3406/25/16
11/05/14
19383

No House of Unity award for lvl 15 friend

I invited my wife to join and she has attained level 15 and shows up on my friends list as such but I have not been able to receive the house of unity bonus. Any idea what went wrong here?
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Jun 26, 2016, 07:0306/26/16
156

My Lord, please submit your problem to Support so that Plarium team could investigate issues and better assist you in resolving it.

Jun 26, 2016, 07:0506/26/16
01/31/15
457

Greetings Lord StumpyMason!

Here's a small amount of questions to specify your issue:

  • Have you waited for a moment for it to update?
  • Did you collect the reward at the House of Unity?
  • Have you tried refreshing the page?
  • Could you provide me with a screenshot?
Reply whenever you can, sire! 

Good luck!

Jun 26, 2016, 08:3306/26/16
04/10/15
1437

also ask:

have u invited her thru unity house?

how many friends have you invited from unity house ? be aware you receive one reward for each first 5 people. then it changes and you receive a reward every x friends (dont remember every how in this moment)

however, to be sure do what vladimir said and send a ticket to support. they will be in better position to know since they have access to ur logs

regards