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MY ACCOUNT HAS BEEN WIPED OUT EXCEPT FOR FRIENDS

MY ACCOUNT HAS BEEN WIPED OUT EXCEPT FOR FRIENDS

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Moderators for Stormfall: Age of War wanted
Sep 29, 2016, 16:1409/29/16
1

MY ACCOUNT HAS BEEN WIPED OUT EXCEPT FOR FRIENDS

Where has my account gone?  Nothing left except my friends list and my log in name.   No castle name, no co-ords, no castle    All my sapphs and buildings gone.   EVERYTHING!  Put everytHing back where it belongs please.
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Comments
6
Comments
Sep 30, 2016, 02:5109/30/16
1
Failo, that link you gave me does not  work.  Just says PAGE NOT FOUND
Sep 30, 2016, 06:4509/30/16
01/31/15
457

Greetings!

You might've accidentally joined the other server.

The solution is as follows;

  • Click on the server name at the right of your coordinates.
  • Select the server you're not in.
  • Press 'Ok' when it says 'Do you wish to continue?'
Finally it should bring you back to your castle.

If this is not the case, please check the Help Desk for eventual solutions or contact them directly by sending a ticket.

Good luck!

Alyona KolomiitsevaCommunity Manager
Sep 30, 2016, 09:2009/30/16
09/17/15
8278

Moon Shadow said:


Failo, that link you gave me does not  work.  Just says PAGE NOT FOUND

Should be ok now. Please check.


To Failo,

it's a common issue for all threads ending with "."

I've edited your thread and removed the dot from its title. It should be working now. If you saved a link somewhere, just delete the last "-" from it.
Sep 30, 2016, 17:5409/30/16
4

I did not switch servers accidentally but I did notice I was on Dark Plains.  BUT  i could not change it.  Everything I tried to click was frozen.  Tried refreshing, tried relogging and still not working.  In the end I had to put in a ticket and when I logged in 12 hours later was working and I could change server.


Thanks for your help guys
Alyona KolomiitsevaCommunity Manager
Oct 3, 2016, 09:5310/03/16
09/17/15
8278

Mysti Haze said:


I did not switch servers accidentally but I did notice I was on Dark Plains.  BUT  i could not change it.  Everything I tried to click was frozen.  Tried refreshing, tried relogging and still not working.  In the end I had to put in a ticket and when I logged in 12 hours later was working and I could change server.


Thanks for your help guys

I'm glad that the issue is already resolved. Next time please clear your cache make sure that all the game files which are saved by your browser on your computer are replaced with new ones, containing the new game information. Please press Ctrl+Shift+Del to access the menu from which you can clear your browser’s cache. Then reload the page. In most situations it helps.

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