With little knowledge it's actually quite easy to do that. I'm curious about from where he did that though, his pc? cloud?

He will no doubt go to bed and leave it running on his PC , i have seen these script kiddies before in other games , sad that they can get away with cheating 

Malicious Behavior

This includes any wilful attempt to compromise the security of our users, servers, or gaming environment. This may include, but is not limited to, the use of exploits, hacks, cheats, third party software, interference with financial transactions, or the malicious targeting of Plarium or user computers or networks. To help us combat these abuses, we rely on the assistance of our players. If you encounter an individual who appears to be engaging in any of the aforementioned behaviours, please report them to us immediately for investigation.

since you have not received a reply can you send me the ticket ID 

EXXXE 

Sarah Walker said:

EXXXE 

I sent the details to you forum mailbox , TY for looking into this matter 

you are welcome but i received nothing 

 how cute you found a little "friend"

roadstar Pitbull said:

It is not that it is difficult to locate and track those that use 'keystroke logger programs", they have been around for a very long time,(before plarium even).

It is the same thing the bots run, but we all see how that has gone. Now they are in situation where they can not go after one player without going after all those bots also. Plarium has backed themselves in a corner and seemingly do not have the desire to change direction.

You can always report all suspicious accounts to our Support Team so they can check them and take appropriate measures. Please follow this link and submit a ticket: https://support.plarium.com/default/.