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Game is not sending information to me.

Game is not sending information to me.

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Moderators for Stormfall: Age of War wanted
Oct 29, 2016, 16:3610/29/16
07/11/16
18

Game is not sending information to me.

I am having an Issue with not receiving messages, reports or notifications without refreshing.     A lot of times i am forced to refresh which REALLY throws off my sequences and methods.   Or any work that I have done was never done to begin with.      When i do refresh all my messages and reports, as well as chat messages come in at once. messages that I post before the refresh never get sent.     Please fix this as it interrupts my Raids, timing and BG's.   I know it is not my computer or my internet connection.    I am also Having issues with the event saying there is a completed event when there isn't.    Message center says there is a message that wont go away.   If it isn't message centre glitching, it is the scribe or the grand marshall.     
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Oct 29, 2016, 16:3710/29/16
07/11/16
18
I also meant to mention that the bug seems to affect the editing of landscape.    When I am moving buildings around and click save, the buildings go back to where they were, like i never moved anything.   This could be part of the same bug.    
Oct 29, 2016, 16:4210/29/16
03/22/16
1289
WitheredWhite said:

I also meant to mention that the bug seems to affect the editing of landscape.    When I am moving buildings around and click save, the buildings go back to where they were, like i never moved anything.   This could be part of the same bug.    
When you move buildings inside your castle you must press the Save button in the lower right corner or everything goes back to where they were.
Oct 29, 2016, 16:4510/29/16
03/22/16
1289

WitheredWhite said:


I am having an Issue with not receiving messages, reports or notifications without refreshing.     A lot of times i am forced to refresh which REALLY throws off my sequences and methods.   Or any work that I have done was never done to begin with.      When i do refresh all my messages and reports, as well as chat messages come in at once. messages that I post before the refresh never get sent.     Please fix this as it interrupts my Raids, timing and BG's.   I know it is not my computer or my internet connection.    I am also Having issues with the event saying there is a completed event when there isn't.    Message center says there is a message that wont go away.   If it isn't message centre glitching, it is the scribe or the grand marshall.     

About the event that is complete, check at the top and make sure you claim free items. 


The messages are a known problem that is being worked on. 
Oct 29, 2016, 17:1410/29/16
07/11/16
18

 Problem is, when I push the save button, nothing actually gets saved. I have to save every move, building by single building or it all gets lost and goes back to where it is.    if i move more than five buildings and push save, it all gets reversed.    

Oct 29, 2016, 17:1410/29/16
07/11/16
18
i figure it could be part of the same bug that prevents me from receiving messages, updates, and notifications with out refreshing.    it's frustrating.   
Oct 29, 2016, 17:3810/29/16
03/22/16
1289

WitheredWhite said:


i figure it could be part of the same bug that prevents me from receiving messages, updates, and notifications with out refreshing.    it's frustrating.   

First I would recommend clearing your cache and closing the game. It sounds like your Flash is getting overloaded. After clearing your cache close and reload your browser then reload your game. Most functions should work normally if they do not please contact support at http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

Oct 30, 2016, 09:5010/30/16
699

WitheredWhite said:


 Problem is, when I push the save button, nothing actually gets saved. I have to save every move, building by single building or it all gets lost and goes back to where it is.    if i move more than five buildings and push save, it all gets reversed.    

i have encountered this issue when i was raiding once a raid hits the game seems to refresh which affects your editing that once you finish and click save nothing change


my advice is to edit when you have zero other things going on (thats what i do)

Alyona KolomiitsevaCommunity Manager
Nov 1, 2016, 10:3811/01/16
09/17/15
8278

Thank you for this report. Our developers are aware of this issue and they are currently working on it.

As soon as they prepare a fix, it will be released. Please be patient, it may take some time. Thank you for understanding.

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