Double charged and no refund or replies...
hello all,
Let me first say I enjoy the game very much and I am quite active within my league and am on (as are most of us) almost daily. I have had 1-2 encounters with customer service and had generally good results. I bought a castle skin in error that I hated (MY mistake) and they were kind enough to switch it for me. But most recently I have an issue where not 1, but 2 purchases I made were charged twice by Plarium.
I do not advocate purchases but we all make some now and again. But I have been emailing Plarium for over a week about it without a resolution. I documented and showed them the charges and dates and have received NO replies! I am NOT very happy at all. Especially when it comes to real money!! I even offered to take a "package" as compensation (which costs them nothing) instead of demanding a refund of my money. But still....NOTHING!! I don't know where else to go if they will not respond to my emails. If anyone has any ideas please let me know! We are all here at the end of the day for fun and to play a GAME! I have heard others complaining of the same type of things and I understand that accidents or mistakes happen. But customer service should be on this after over a week I would think?
I gave them over a week before I contacted my bank in a genuine effort to resolve it on their end. But now I am out real money, have NO units/sapph to show for it and I am getting nowhere with the company. What other choices do I have? The next move should b FB posts? I don't want to be "that guy"...But what are my alternatives at this point?
PS- I think it would be an excellent idea for the players to be able to review their purchases somewhere within the game! At this point we have no point of reference (although we should be able to keep track) of what and when we have purchased. I have ever seen that on any site where you can't have any type of receipt or place where you can see your purchases itemized??
regards
