Community involvement
I'm just extremely disappointed that Plarium has not come up with any genuinely new castle improvements since I started playing the game (please refer to the Announcements thread where old improvements were announced).
Why won't you introduce new improvements?
I requested new improvements in the Suggestions forum, and the reply was "We can do that." Apparently, you meant that VERY literally, and I was mistaken to believe that you WOULD do that.
I will make the business case for you: A lot of players purchase improvements to distinguish their castles from others; Improvements cost sapphires; sapphires require spending of actual money or high levels of activity in the game; Plarium benefits from actual money and/or high levels of activity in the game.
My actual point is:
I find the replies in the suggestions forum and elsewhere to be non-committal at best. The delay in providing defensive statistics for fortresses is reprehensible. I've yet to see any discussions from the suggestions forums make their way to the VIP chat for further consideration. I have yet to see feedback on the "Digest" proposed in the VIP chat.