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Moderators for Stormfall: Age of War wanted

Deleted

Jun 12, 2017, 13:5606/12/17

Bug Reports

I can not find how to report a bug - this has got to be the most frustrating support effort ever!! I have an issue where some castles on the map do not show league information and in some cases I can't see the castle at all. Additionally I can not see details on the the unit upgrade screen so can not upgrade units. Is anyone having a similar problem - or can anyone tell me how to report a problem to support?

Comments

Euclus

Jun 12, 2017, 14:4106/12/17

07/03/15

The first bonus of 2X resources X5 raids per day doesn't do anything. My resource store only increases the regular amount not double.

Thomas Brunson

Jun 12, 2017, 15:5006/12/17

03/22/16

1289

allynmac53 said:

I can not find how to report a bug - this has got to be the most frustrating support effort ever!! I have an issue where some castles on the map do not show league information and in some cases I can't see the castle at all. Additionally I can not see details on the the unit upgrade screen so can not upgrade units. Is anyone having a similar problem - or can anyone tell me how to report a problem to support?

If you go to support and look at any FAQ the link will appear at the bottom of the page. or submit directly to https://plariumsupport.zendesk.com/hc/en-us/requests/new

Thomas Brunson

Jun 12, 2017, 15:5306/12/17

Jun 12, 2017, 15:54(edited)

03/22/16

1289

Euclus said:

The first bonus of 2X resources X5 raids per day doesn't do anything. My resource store only increases the regular amount not double.

First let's look at a screenshot if you have one. Make sure you enable the bonus. If you check the amounts for say a 50K raid. The total will say 50, 000 but add up the numbers of resources manually, that total should be double or 100K. If this doses not happen send a ticket to support at https://plariumsupport.zendesk.com/hc/en-us/requests/new with screenshots so they can verify you had the bonus enablked and not funtioning correctly.

Euclus

Jun 13, 2017, 15:2606/13/17

07/03/15

Now the bonus raids reduced by 1 to 4 after I activated it but before I made a raid. THEN I made two raids and it did not register the two raids but remains at 4 bonus raids left. I copied down my resource amounts just before my raid hit and the amount I gained was not a bonus. There's definitely something wrong. Yes, I did file a tech report, just in case anyone else is not getting their bonuses???

Deleted

Jun 14, 2017, 10:3206/14/17

Thanks for your help Brunson - much appreciated.

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My resource store only increases the regular amount not double.","userRegistered":"1435957151003","userCommentsCount":"44","userName":"Euclus","createdDate":"1497278501440","editedDate":"0","id":"324686","entityId":"41643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"324686","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1059812/","commentUrl":"/forum/en/comment/topic_324698/"},"strings":{"userRole":"","userId":"1059812","contentDraftJs":"","contentHtml":"<p>allynmac53 said:</p><br><blockquote>I can not find how to report a bug - this has got to be the most frustrating support effort ever!! I have an issue where some castles on the map do not show league information and in some cases I can't see the castle at all. Additionally I can not see details on the the unit upgrade screen so can not upgrade units. Is anyone having a similar problem - or can anyone tell me how to report a problem to support?</blockquote><p>If you go to support and look at any FAQ the link will appear at the bottom of the page. or submit directly to <a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p>","userRegistered":"1458666025237","userCommentsCount":"1289","userName":"Thomas Brunson","createdDate":"1497282651230","editedDate":"0","id":"324698","entityId":"41643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.4/863470287132387/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"324698","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1059812/","commentUrl":"/forum/en/comment/topic_324699/"},"strings":{"userRole":"","userId":"1059812","contentDraftJs":"","contentHtml":"<p>Euclus said:</p><br><blockquote>The first bonus of 2X resources X5 raids per day doesn't do anything. My resource store only increases the regular amount not double.</blockquote><p>First let's look at a screenshot if you have one. Make sure you enable the bonus. If you check the amounts for say a 50K raid. The total will say 50, 000 but add up the numbers of resources manually, that total should be double or 100K. If this doses not happen send a ticket to support at  <a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a> with screenshots so they can verify you had the bonus enablked and not funtioning correctly.</p>","userRegistered":"1458666025237","userCommentsCount":"1289","userName":"Thomas Brunson","createdDate":"1497282833890","editedDate":"1497282851123","id":"324699","entityId":"41643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.4/863470287132387/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"324699","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/521936/","commentUrl":"/forum/en/comment/topic_325116/"},"strings":{"userRole":"","userId":"521936","contentDraftJs":"","contentHtml":"Now the bonus raids reduced by 1 to 4 after I activated it but before I made a raid. 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Yes, I did file a tech report, just in case anyone else is not getting their bonuses???","userRegistered":"1435957151003","userCommentsCount":"44","userName":"Euclus","createdDate":"1497367560103","editedDate":"0","id":"325116","entityId":"41643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"325116","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1169805/","commentUrl":"/forum/en/comment/topic_325456/"},"strings":{"userRole":"","userId":"1169805","contentDraftJs":"","contentHtml":"Thanks for your help Brunson - much appreciated.","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1497436346317","editedDate":"0","id":"325456","entityId":"41643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"325456","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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My resource store only increases the regular amount not double.","userRegistered":"1435957151003","userCommentsCount":"44","userName":"Euclus","createdDate":"1497278501440","editedDate":"0","id":"324686","entityId":"41643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"324686","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1059812/","commentUrl":"/forum/en/comment/topic_324698/"},"strings":{"userRole":"","userId":"1059812","contentDraftJs":"","contentHtml":"<p>allynmac53 said:</p><br><blockquote>I can not find how to report a bug - this has got to be the most frustrating support effort ever!! I have an issue where some castles on the map do not show league information and in some cases I can't see the castle at all. Additionally I can not see details on the the unit upgrade screen so can not upgrade units. Is anyone having a similar problem - or can anyone tell me how to report a problem to support?</blockquote><p>If you go to support and look at any FAQ the link will appear at the bottom of the page. or submit directly to <a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p>","userRegistered":"1458666025237","userCommentsCount":"1289","userName":"Thomas Brunson","createdDate":"1497282651230","editedDate":"0","id":"324698","entityId":"41643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.4/863470287132387/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"324698","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1059812/","commentUrl":"/forum/en/comment/topic_324699/"},"strings":{"userRole":"","userId":"1059812","contentDraftJs":"","contentHtml":"<p>Euclus said:</p><br><blockquote>The first bonus of 2X resources X5 raids per day doesn't do anything. My resource store only increases the regular amount not double.</blockquote><p>First let's look at a screenshot if you have one. Make sure you enable the bonus. If you check the amounts for say a 50K raid. The total will say 50, 000 but add up the numbers of resources manually, that total should be double or 100K. If this doses not happen send a ticket to support at  <a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a> with screenshots so they can verify you had the bonus enablked and not funtioning correctly.</p>","userRegistered":"1458666025237","userCommentsCount":"1289","userName":"Thomas Brunson","createdDate":"1497282833890","editedDate":"1497282851123","id":"324699","entityId":"41643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.4/863470287132387/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"324699","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/521936/","commentUrl":"/forum/en/comment/topic_325116/"},"strings":{"userRole":"","userId":"521936","contentDraftJs":"","contentHtml":"Now the bonus raids reduced by 1 to 4 after I activated it but before I made a raid. THEN I made two raids and it did not register the two raids but remains at 4 bonus raids left. I copied down my resource amounts just before my raid hit and the amount I gained was not a bonus. There's definitely something wrong. Yes, I did file a tech report, just in case anyone else is not getting their bonuses???","userRegistered":"1435957151003","userCommentsCount":"44","userName":"Euclus","createdDate":"1497367560103","editedDate":"0","id":"325116","entityId":"41643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"325116","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1169805/","commentUrl":"/forum/en/comment/topic_325456/"},"strings":{"userRole":"","userId":"1169805","contentDraftJs":"","contentHtml":"Thanks for your help Brunson - much appreciated.","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1497436346317","editedDate":"0","id":"325456","entityId":"41643","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"325456","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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