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Account Wiped out.

Account Wiped out.

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Moderators for Stormfall: Age of War wanted
Sep 8, 2016, 06:3509/08/16
3

Account Wiped out.

Hi,


I just wanted to know if anyone had issued with game yesterday. I couldn't log in at all in the evening yesterday, it just said log in failed after loading to about 80%  and when I logged in today, i found out that all my items and everything were gone and i was suddenly lvl 1. I had no league, nothing in my inventory. All my hard work went down to the drain. If any one could help me out to solve this issue, i would be really grateful.


Regards,


Jun
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11
Comments
Sep 8, 2016, 07:4509/08/16
04/10/15
1437

Lord Priest

you have been changed to the other server.

on top of ur screen where ur castle name is and ur coordinates, look at right to check the server name, it could be 'untamed lands' or 'dark plains'

click on the name and a new window will open with the names of the servers. look for the one you have all ur work done and click on it. then press OK and you wiil return to ur server.

hope this can help you

Regards
Sep 8, 2016, 08:0509/08/16
3

Hi,


Thanks for the info. Worked now. Lol


Regards,


Jun
Sep 8, 2016, 10:0109/08/16
04/10/15
1437

PriestMangang232 said:


Hi,


Thanks for the info. Worked now. Lol


Regards,


Jun

you are welcome, my lord. Glad you solved ur issue

Regards and good haunting
Sep 21, 2016, 00:1809/21/16
Sep 21, 2016, 00:20(edited)
9
Same thing happened to me. I'm waiting for an answer. I switched servers and still ended up where I was - everything erased.
Alyona KolomiitsevaCommunity Manager
Sep 21, 2016, 09:3409/21/16
Sep 21, 2016, 09:34(edited)
09/17/15
8278

wayne.w said:


Same thing happened to me. I'm waiting for an answer. I switched servers and still ended up where I was - everything erased.

Please direct your issue to the technical specialists from our Support Team. 

Follow this link and submit a ticket: http://plrm.me/Support_Plarium.

My guess is that you didn't log in with your previous email. Or you used another way to log in (for example, Facebook).

Sep 22, 2016, 01:0709/22/16
9
I've already sent 2 messages to "Support" with no reply. I think I'll just quit this game. I think "plarium" should refund  all payments I've made towards this game. I regret getting involved with this nonsrnse.
Alyona KolomiitsevaCommunity Manager
Sep 22, 2016, 09:4309/22/16
09/17/15
8278
wayne.w said:

I've already sent 2 messages to "Support" with no reply. I think I'll just quit this game. I think "plarium" should refund  all payments I've made towards this game. I regret getting involved with this nonsrnse.
Do you have the ticket IDs? And have you checked your Spam folder?
Sep 23, 2016, 01:5909/23/16
9
Where do I get a ticket number?
Alyona KolomiitsevaCommunity Manager
Sep 23, 2016, 08:0509/23/16
09/17/15
8278
wayne.w said:

Where do I get a ticket number?
It should be sent to your email.
Sep 24, 2016, 22:1209/24/16
9
No. There's nothing. Why can't I get someone tp look at this? It's been a week with no response.
Alyona KolomiitsevaCommunity Manager
Sep 26, 2016, 10:1709/26/16
09/17/15
8278
wayne.w said:

No. There's nothing. Why can't I get someone tp look at this? It's been a week with no response.
Have you checked your Spam folder? Or if you have a ticket ID I can check it for you.