This topic is closed

Account problems

5 Replies
Nemo
27 September, 2017, 9:56 AM UTC

Hello


Yesterday I sent a support request, no confirmation email was received, so same request was resent today - Again no confirmation.

Tried to sign in to the support centre with my email & password - did not work. Requested a  password reset - No reset link was received.

& yes my email was entered correctly. Now what?

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Juglar del Viento
Moderator
27 September, 2017, 10:25 AM UTC

Dear Lord

check and be sure u are using this link: https://plariumsupport.zendesk.com/hc/en-us/requests/new

and once inside  please check u are filling all fields and more important you are saying ur coordinates on game in this way x: number y: number

try once more and tell me if it works yet

Regards


Resistance Is Futile
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Nemo
27 September, 2017, 10:33 AM UTC

Hello


Followed your link - all fields were filled & coords double checked. 

But still no confirmation email.


Edit - And yes I checked my spam folder

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Juglar del Viento
Moderator
27 September, 2017, 11:20 AM UTC

Dear Lord

im a bit confused. just send a ticket to see if all works normally and i have just received the mail confirmation

so please try to send it again choosing ur server correctly and double check all fields and then check all ur mail folders or u can try using another mail acount if u have another

if i receive further info i will let u know

sorry for the inconveniences

Regards

Resistance Is Futile
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Nemo
27 September, 2017, 8:35 PM UTC

The link has arrived, must have been temporary.


Thank you!


The thread can be closed.

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isacescu_bogdan
Moderator
28 September, 2017, 12:06 PM UTC

Nemo said:


The link has arrived, must have been temporary.


Thank you!


The thread can be closed.

Hi!


Happy to hear you received your email confirmation and hope your issue will be solved soon by Support team.


Best regards!

Bogdan
Open your mind! The fact you aren't thinking at some things doesn't means they don't exist...
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