This topic is closed

Issue collecting express sapphire reward....

11 Replies
hochunk388
18 June, 2017, 10:50 PM UTC

Hi, I have a little issue.....on 6/17/2017 I won the express draw, i claimed the prize but never received it. can you assist me in this matter, thank you. I tried to put in a support ticket but your system keeps telling me my ID or coordinates are invalid and wont let me submit my ticket, can you help me?

I play on Stormfall: Dark Plains, x 2595, y -715

UTC +7:00
0
sison
18 June, 2017, 11:26 PM UTC

hi my friend


you have to write only coordinate or id not both also check if you did any mistake




my help probably is nt enough let me know if is nt :)
UTC +0:00
0
Oracle
19 June, 2017, 6:06 AM UTC

Yes and your ID must not start with pp. 


Make sure that the draw contained sapphire. Some draws don't have sapphires but contain troop only.


If it contained sapphires write to support without haste and they will compensate you. 


A little side question. Can you please tell us how you won. Did you bet in the begging and how many tickets

Biohazard has killed the forum.
UTC +2:00
0
hochunk388
20 June, 2017, 9:21 PM UTC
I did input my coordinates only and it keeps telling me that it is invalid... and to answer your question Oracle, I only played one entry...
UTC +7:00
0
Alina Bright
Community Manager
21 June, 2017, 9:40 AM UTC

hochunk388 said:


I did input my coordinates only and it keeps telling me that it is invalid... and to answer your question Oracle, I only played one entry...

When entering your ID, please leave only the part with PP: 

UTC +2:00
0
sison
21 June, 2017, 12:09 PM UTC
Oracle said:

Yes and your ID must not start with pp. 



it  seems you said the oppsite of what cm said you said id should nt start with pp but she said that only that part should be included , be careful next time
UTC +0:00
0
sison
21 June, 2017, 12:16 PM UTC
Eugenia Misura said:


When entering your ID, please leave only the part with PP: 

quite helpful info ,nor me was aware of it ,thanks
UTC +0:00
0
Alina Bright
Community Manager
22 June, 2017, 12:37 PM UTC
Welcome :) 
UTC +2:00
0
Oracle
22 June, 2017, 1:36 PM UTC

sison said:


Oracle said:


Yes and your ID must not start with pp. 



it  seems you said the oppsite of what cm said you said id should nt start with pp but she said that only that part should be included , be careful next time

When you copy you ID two parts are copied. One part should be edited out. But the CM explained with the screenshot. 

Biohazard has killed the forum.
UTC +2:00
0
sison
22 June, 2017, 1:39 PM UTC
Oracle said:

sison said:


Oracle said:


Yes and your ID must not start with pp. 



it  seems you said the oppsite of what cm said you said id should nt start with pp but she said that only that part should be included , be careful next time

When you copy you ID two parts are copied. One part should be edited out. But the CM explained with the screenshot. 


UTC +0:00
0
TITAN
27 June, 2017, 4:27 AM UTC
Oracle said:

sison said:


Oracle said:


Yes and your ID must not start with pp. 



it  seems you said the oppsite of what cm said you said id should nt start with pp but she said that only that part should be included , be careful next time

When you copy you ID two parts are copied. One part should be edited out. But the CM explained with the screenshot. 

The oracle strikes again
UTC +0:00
0
Alina Bright
Community Manager
27 June, 2017, 2:35 PM UTC
TITAN said:

Oracle said:

sison said:


Oracle said:


Yes and your ID must not start with pp. 



it  seems you said the oppsite of what cm said you said id should nt start with pp but she said that only that part should be included , be careful next time

When you copy you ID two parts are copied. One part should be edited out. But the CM explained with the screenshot. 

The oracle strikes again
We all figured out what player should enter into this field. 
UTC +2:00
0
1779600 users registered; 48289 topics; 286875 posts; our newest member:Lucien8990