Bug Reports

5 Replies
allynmac53
12 June, 2017, 1:56 PM UTC
I can not find how to report a bug - this has got to be the most frustrating support effort ever!! I have an issue where some castles on the map do not show league information and in some cases I can't see the castle at all. Additionally I can not see details on the the unit upgrade screen so can not upgrade units. Is anyone having a similar problem - or can anyone tell me how to report a problem to support?
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Euclus
12 June, 2017, 2:41 PM UTC
The first bonus of 2X resources X5 raids per day doesn't do anything. My resource store only increases the regular amount not double.
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brunsonthomas
12 June, 2017, 3:50 PM UTC

allynmac53 said:


I can not find how to report a bug - this has got to be the most frustrating support effort ever!! I have an issue where some castles on the map do not show league information and in some cases I can't see the castle at all. Additionally I can not see details on the the unit upgrade screen so can not upgrade units. Is anyone having a similar problem - or can anyone tell me how to report a problem to support?

If you go to support and look at any FAQ the link will appear at the bottom of the page. or submit directly to https://plariumsupport.zendesk.com/hc/en-us/requests/new

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brunsonthomas
12 June, 2017, 3:53 PM UTC

Euclus said:


The first bonus of 2X resources X5 raids per day doesn't do anything. My resource store only increases the regular amount not double.

First let's look at a screenshot if you have one. Make sure you enable the bonus. If you check the amounts for say a 50K raid. The total will say 50, 000 but add up the numbers of resources manually, that total should be double or 100K. If this doses not happen send a ticket to support at  https://plariumsupport.zendesk.com/hc/en-us/requests/new with screenshots so they can verify you had the bonus enablked and not funtioning correctly.

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Euclus
13 June, 2017, 3:26 PM UTC
Now the bonus raids reduced by 1 to 4 after I activated it but before I made a raid. THEN I made two raids and it did not register the two raids but remains at 4 bonus raids left. I copied down my resource amounts just before my raid hit and the amount I gained was not a bonus. There's definitely something wrong. Yes, I did file a tech report, just in case anyone else is not getting their bonuses???
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allynmac53
14 June, 2017, 10:32 AM UTC
Thanks for your help Brunson - much appreciated.
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