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Units not return

7 Replies
Pantherman
17 May, 2017, 10:10 AM UTC

i sent spy and raid and my units not return what can i do , i have same problem and from other PC

I Clear  history browser and do restart but i don' t some difference


https://preview.ibb.co/nq98RQ/no_return.jpg

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Oracle
17 May, 2017, 10:44 AM UTC
Servers have just been updated, Can you please check if the issue has been resolved
Biohazard has killed the forum.
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Pantherman
17 May, 2017, 11:43 AM UTC

Thank you all Ok

my Units return to my Cstle,

Have a Good Day !!!
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Alina Bright
Community Manager
17 May, 2017, 3:26 PM UTC
We're glad that everything's OK now! 
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perekoer5
25 May, 2017, 1:00 PM UTC

couple of my missing units appeared in my place couple of days later. it is easy to see me, since i have only 4 of them. still confusing, when my precious unit dissapeares.


second and not less important issue is, returning units does not show up sometimes. yesterday my 2 raiding parties did not return. i got ressources, but troops was gone. was not travelling and not on castle. isent ALL in catacombs. then after few minutes refreshed game. sent all again, despite i had not any in castle. still nothing. then, today morning suddenly i had those units in my castle. luckily i did not get attacked, but that is SERIOUS problem.
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brunsonthomas
25 May, 2017, 5:52 PM UTC

perekoer5 said:


couple of my missing units appeared in my place couple of days later. it is easy to see me, since i have only 4 of them. still confusing, when my precious unit dissapeares.


second and not less important issue is, returning units does not show up sometimes. yesterday my 2 raiding parties did not return. i got ressources, but troops was gone. was not travelling and not on castle. isent ALL in catacombs. then after few minutes refreshed game. sent all again, despite i had not any in castle. still nothing. then, today morning suddenly i had those units in my castle. luckily i did not get attacked, but that is SERIOUS problem.

My suggestion is to track your units carefully. If you have unaccounted for units keep screenshots and history. Then submit a ticket to https://plariumsupport.zendesk.com/hc/en-us/requests/new


They should be able to investigate your problem for you.

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raven1974
30 May, 2017, 7:57 AM UTC

my units went on a raid and are still raiding after 3 days and wont return


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Alina Bright
Community Manager
30 May, 2017, 3:15 PM UTC

raven1974 said:


my units went on a raid and are still raiding after 3 days and wont return


Hi! Please, contact our Support Team and provide them with this information, so they can help you >> https://plariumsupport.zendesk.com/hc/en-us/requests/new

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