animation not working

4 Replies
laussie57
12 May, 2017, 6:44 PM UTC
I have a problem with my animation, its not working, I come on an its checked as to be off,  I never checked it, so I uncheck it  , Then nothing happens, Ive clean an cleared out  my cache an  other things an yet   when I restart the comp I see that animation  check   Whats going on here?,, I cant get thru to  support because it says my password or sign in isn't right,,what do I do? thanks
shoo-be doo-be doo ba day
UTC -5:00
brunsonthomas
12 May, 2017, 6:49 PM UTC

laussie57 said:


I have a problem with my animation, its not working, I come on an its checked as to be off,  I never checked it, so I uncheck it  , Then nothing happens, Ive clean an cleared out  my cache an  other things an yet   when I restart the comp I see that animation  check   Whats going on here?,, I cant get thru to  support because it says my password or sign in isn't right,,what do I do? thanks

https://plariumsupport.zendesk.com/hc/en-us/requests/new


My best suggestion is if you have cleared your cache and verified your setting submit a ticket to support at the above link.

For my information which server are you on?

UTC +5:00
I_Claudio1
13 May, 2017, 4:16 PM UTC
The animation does not work for anyone.  Apparently, this is not a bug, but a "feature".  Less for more, less for more.
UTC +6:00
brunsonthomas
13 May, 2017, 9:00 PM UTC
I_Claudio1 said:

The animation does not work for anyone.  Apparently, this is not a bug, but a "feature".  Less for more, less for more.
I have had similar problems on server 2. Server 1 seems find so it may just be something that was not loaded correctly on the last update.
UTC +5:00
Alina Bright
Community Manager
15 May, 2017, 11:57 AM UTC
Hello! We aware of this issue and working on a fix for it. 
UTC +2:00
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