Can't zoom out

11 Replies
olman
29 April, 2017, 6:13 AM UTC

My screen view is stuck on a very tight close up.  I can't zoom in or out.  This started yesterday.  The mouse control wheel is working because I can use it to move the screen up or down.  However, I cannot zoom in or out.  Same result if a use full screen or windowed mode.   This is not playable like this.  Can't see my castle.  Interacting with correct buildings has become a chore, because I only see a small portion of the castle due to extremely close in zoom. Any suggestions. 

UTC +7:00
Oracle
29 April, 2017, 1:12 PM UTC

About the mouse wheel, it is a known issue, and a fix is being worked on

However for your specific issue try to zoom out using the edit window button

         

You should try using another browser, or the game app if that doesn't help. 


Biohazard has killed the forum.
UTC +2:00
wesleypringle1
29 April, 2017, 2:15 PM UTC
My Castle won't unzoom with the scroll wheel.  And to think these worthless very unrewarding quest the Game Has just launched is most likely the Cause !!!! The Game really has sunken to a new Low !!!
The Keep
UTC +4:00
Juglar del Viento
Moderator
30 April, 2017, 11:13 AM UTC

Lord Wesley

sometimes the mousse wheel cant unzoom or zoom the castle so u have to use the buttons Lord Oracle said

check if u cant or review the zoom settings on ur browser configuration

i move this to bug reports thread in the moment here is off topic

Regards


Resistance Is Futile
UTC +1:00
Trentos
4 May, 2017, 5:14 AM UTC

Thanks Plarium for sorting this out quick. All seems to be working fine now


UTC +11:00
Alyona Kolomiitseva
Community Manager
4 May, 2017, 10:31 AM UTC
Trentos said:

Thanks Plarium for sorting this out quick. All seems to be working fine now


Glad to hear that! :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
ronko_vic
5 May, 2017, 7:44 AM UTC

Trentos said:


Thanks Plarium for sorting this out quick. All seems to be working fine now


I do not know what browser you are using. Chrome still has some problems. Mouse wheel still does not work.

UTC +3:00
Trentos
6 May, 2017, 3:48 AM UTC
I'm using Chrome also Ronko? Have you tried clearing cache and all that usual stuff?
UTC +11:00
DrFondles
7 May, 2017, 3:40 AM UTC
I use chrome and clear cache daily, maybe try that?!
Josh/Synergy S3
UTC +0:00
Alina Bright
Community Manager
11 May, 2017, 10:30 AM UTC
ronko_vic said:

Trentos said:


Thanks Plarium for sorting this out quick. All seems to be working fine now


I do not know what browser you are using. Chrome still has some problems. Mouse wheel still does not work.

Hi! Can you please specify if you're still facing this issue? 
UTC +2:00
ronko_vic
13 May, 2017, 5:52 PM UTC

Eugenia Misura said:


ronko_vic said:


Trentos said:


Thanks Plarium for sorting this out quick. All seems to be working fine now


I do not know what browser you are using. Chrome still has some problems. Mouse wheel still does not work.

Hi! Can you please specify if you're still facing this issue? 

Chrome on full screen can not zoom in or out from mouse wheel. The problem is described in OLMAN's first post. The same problem occurred on Opera browser after the last update. I tested two computers and it's the same problem. Mouse wheel not working in FULLSCREEN. 

UTC +3:00
Alina Bright
Community Manager
15 May, 2017, 11:58 AM UTC

ronko_vic said:


Eugenia Misura said:


ronko_vic said:


Trentos said:


Thanks Plarium for sorting this out quick. All seems to be working fine now


I do not know what browser you are using. Chrome still has some problems. Mouse wheel still does not work.

Hi! Can you please specify if you're still facing this issue? 

Chrome on full screen can not zoom in or out from mouse wheel. The problem is described in OLMAN's first post. The same problem occurred on Opera browser after the last update. I tested two computers and it's the same problem. Mouse wheel not working in FULLSCREEN. 

Please, contact our Support Team and provide them with this information, so they can check this information >> https://plariumsupport.zendesk.com/hc/en-us/requests/new

Thanks!
UTC +2:00
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