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can't log into website

5 Replies
Sir_bit_yakin
15 April, 2017, 12:13 AM UTC

cannot log into website to get to support,  won't take my password, won't allow me to reset my password

but if I click FORUM from the game I am logged in already

can ANYONE from plarium help me please

UTC +5:00
Oracle
15 April, 2017, 9:26 AM UTC

these shouldn't happen. Please contact support. also try to get into the game using play now button in forums. it might be  great to delete your browser cache. 


try another browse also

Gedleyihlekisa: Oracle the postremogeniture
UTC +2:00
Oracle
15 April, 2017, 9:28 AM UTC

https://plariumsupport.zendesk.com/hc/en-us/requests/new

Gedleyihlekisa: Oracle the postremogeniture
UTC +2:00
Sir_bit_yakin
15 April, 2017, 3:45 PM UTC

maybe I wasn't clear


I CAN login to the game, I CAN login to the forums, but when I go to SUPPORT it tells me to  LOGIN,  won't take my password, and won't let me RESET my password either


so I CANNOT submit a TICKET, cause it won't let me LOG IN when I am going to the SUPPORT PAGE

UTC +5:00
brunsonthomas
Moderator
16 April, 2017, 5:04 PM UTC

Sir_bit_yakin said:


maybe I wasn't clear


I CAN login to the game, I CAN login to the forums, but when I go to SUPPORT it tells me to  LOGIN,  won't take my password, and won't let me RESET my password either


so I CANNOT submit a TICKET, cause it won't let me LOG IN when I am going to the SUPPORT PAGE

I am sorry I do not understand. If you are registered in the Forum you do not need to register on the Support page. Simply follow this link and submit your support ticket. https://plariumsupport.zendesk.com/hc/en-us/requests/new No login is required.

UTC +5:00
BiohazarD
Moderator
16 April, 2017, 11:31 PM UTC

Sir_bit_yakin said:


maybe I wasn't clear


I CAN login to the game, I CAN login to the forums, but when I go to SUPPORT it tells me to  LOGIN,  won't take my password, and won't let me RESET my password either


so I CANNOT submit a TICKET, cause it won't let me LOG IN when I am going to the SUPPORT PAGE

You should try clearing your browser cache, it sounds like it might be some kind of an issue with your cookies. 

Also, moved thread to bug reports section. 
UTC +0:00
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