This topic is closed

Cannot submit a ticket

5 Replies
Jezebel
9 April, 2017, 4:51 PM UTC

I have tried to submit a ticket regarding my wheel of fortune which has not changed for over 3 weeks now


i get this http://prntscr.com/eucnjk


when i change the information to my castle coords I still get the same error message


PLEASE DO NOT TELL ME TO SUBMIT A TICKET!!

UTC +0:00
brunsonthomas
9 April, 2017, 5:15 PM UTC

Jezebel said:


I have tried to submit a ticket regarding my wheel of fortune which has not changed for over 3 weeks now


i get this http://prntscr.com/eucnjk


when i change the information to my castle coords I still get the same error message


PLEASE DO NOT TELL ME TO SUBMIT A TICKET!!

If your castle coords do not work use the number starting with pp and the Ticket will work. I also recommend taking screenshots for at least 3 days to attach to the ticket showing your discounts.


UTC +5:00
SkylarMorrowind
9 April, 2017, 6:30 PM UTC

Just attempted to submit a ticket and after filling out all the required fields the "submit" butting is not active !? Really. What do I do now ?


Thanks
UTC +0:00
Nemanja
10 April, 2017, 9:07 AM UTC

Lady Skylarmorrowind,


Instead of writing your cords inside the ticket form please copy and past your game ID.


On your top corner there is question mark. http://www.screencast.com/t/yYXWKhorh4


After clicking on it new window will open and your game ID will be last line there. http://www.screencast.com/t/IpdCRxtgM


I hope that will solve the problem.

Nemanja
UTC +1:00
carolpringle59
10 April, 2017, 12:39 PM UTC

Nemanja said:


Lady Skylarmorrowind,


Instead of writing your cords inside the ticket form please copy and past your game ID.


On your top corner there is question mark. http://www.screencast.com/t/yYXWKhorh4


After clicking on it new window will open and your game ID will be last line there. http://www.screencast.com/t/IpdCRxtgM


I hope that will solve the problem.



That will not help He must enter only the PP number  the whole Line will still show the Error (that includes the PP and number following it  before the / ) example these are My cords as far as the Game is concerned  http://prntscr.com/euom0m

UTC +4:00
Alina Bright
Community Manager
11 April, 2017, 2:55 PM UTC

Greetings, my Lady! We've fixed this issue, our Support team will contact you back regarding this matter as soon as possible. I'm closing this topic as a duplicate. 

UTC +2:00
1723349 users registered; 42954 topics; 272564 posts; our newest member:savon