No support because My account cords are Invalid??

6 Replies
carolpringle59
8 April, 2017, 11:53 AM UTC

Really Tired Of the B/S I try to place a ticket and the Game says My cords are Invalid http://prntscr.com/etxgkq

  I just Want the Discount from Wheel of fortune that was offered when I went to use It The Game Charged Me 100% no discount Really sick of getting ripped off  by this Game!!!
UTC +4:00
Nemanja
8 April, 2017, 12:34 PM UTC

Lady Carolpringle59,

I'm sorry for your loss. Although I cannot speak in the name of Support nor investigating the reason why that happened I can try solving your problem with in game cords. 

Instead of writing your cords inside the ticket form please copy and past your game ID.

On your top corner there is question mark. http://www.screencast.com/t/yYXWKhorh4

After clicking on it new window will open and your game ID will be last line there. http://www.screencast.com/t/IpdCRxtgM

Nemanja
UTC +1:00
carolpringle59
8 April, 2017, 7:53 PM UTC

Nemanja said:


Lady Carolpringle59,

I'm sorry for your loss. Although I cannot speak in the name of Support nor investigating the reason why that happened I can try solving your problem with in game cords. 

Instead of writing your cords inside the ticket form please copy and past your game ID.

On your top corner there is question mark. http://www.screencast.com/t/yYXWKhorh4

After clicking on it new window will open and your game ID will be last line there. http://www.screencast.com/t/IpdCRxtgM

Well it seems that didn't work either So P O ed right Now  http://prntscr.com/eu2khl

UTC +4:00
brunsonthomas
8 April, 2017, 7:57 PM UTC
carolpringle59 said:

Nemanja said:


Lady Carolpringle59,

I'm sorry for your loss. Although I cannot speak in the name of Support nor investigating the reason why that happened I can try solving your problem with in game cords. 

Instead of writing your cords inside the ticket form please copy and past your game ID.

On your top corner there is question mark. http://www.screencast.com/t/yYXWKhorh4

After clicking on it new window will open and your game ID will be last line there. http://www.screencast.com/t/IpdCRxtgM

Well it seems that didn't work either So P O ed right Now  http://prntscr.com/eu2khl

Did you try the number to the right that starts with pp  . That should work for you but make sure your coordinates are deleted.
UTC +5:00
carolpringle59
8 April, 2017, 8:04 PM UTC

carolpringle59 said:


Nemanja said:


Lady Carolpringle59,

I'm sorry for your loss. Although I cannot speak in the name of Support nor investigating the reason why that happened I can try solving your problem with in game cords. 

Instead of writing your cords inside the ticket form please copy and past your game ID.

On your top corner there is question mark. http://www.screencast.com/t/yYXWKhorh4

After clicking on it new window will open and your game ID will be last line there. http://www.screencast.com/t/IpdCRxtgM

Well it seems that didn't work either So P O ed right Now  http://prntscr.com/eu2khl

Ok Finally I got it to Work and for others that might have the same Issue  this is the part of the castle cords that allowed me to place My ticket pp18921183

UTC +4:00
carolpringle59
10 April, 2017, 12:44 PM UTC
http://prntscr.com/euodpd  what do they Mean solved I'm still not seeing My Sapphires that were wrongfully taken from My account !!!!
UTC +4:00
Alina Bright
Community Manager
11 April, 2017, 2:55 PM UTC
Greetings, my Lady! We've fixed this issue, our Support team will contact you back regarding this matter as soon as possible. 
UTC +2:00
1723718 users registered; 43039 topics; 270812 posts; our newest member:Castle №1253615