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Plarium took sapps from my account without authorization, need help.

6 Replies
None
5 April, 2017, 7:19 PM UTC

I was doing upgrades with light boost and saw the free button which I clicked, when I selected my next upgrade and did some boost I saw the free button and clicked it then looking at my acct balance I saw my sapps reduced and at no time did I click the agree to use sapps to boost button.

I opened a ticket for a refund and plarium said there was no way that the free button would show up (we have all seen it) and maybe my cache was too full etc... (cache the #1 excuse for everything) and closed the case. I disagreed, they offered a small portion of sapps, I disagreed and they basically said the case is closed agree to the small refund or nothing.


Does anyone know who I can report them to, I haven't had to report a company for internet fraud or theft before.

Plarium keeps pushing thinking we will fall in line but this is too far, this is your game flaw, if I see a free button and select it I expect free not an excuse to charge my account. Right is Right!!!
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sison
5 April, 2017, 10:06 PM UTC

hello friend


plarium doesnt steal players many players use saphires daily,sometimes in games happened technicall issues,for example


sometimes i lose from my contacts some castles althought it is marked

there is a tone of things like that ,

part of the technicall problems


there is no case to steal you if you realy lost saphire come in contact whith them and ask them to search it

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roadstar Pitbull
6 April, 2017, 12:37 AM UTC
Most players have had the same or similar happen, i know I have had same thing. I do not boost anything no more but movements. "Free" or not.
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None
6 April, 2017, 1:56 AM UTC

Sison, I think you missed a few lines of the post, maybe the part where I did contact them.


So you would be good with a technical issue that whenever you sent a raid they deducted 500 sapps? I am going to go out on a limb and assume no.

So why would I accept a 13k sapp deduction for clicking a free button but I do appreciate your helpful comment that we should just accept the technical issue's that cost us sapphires without our consent or that I should accept Plarium's decision that they closed the case and take it or nothing approach.


what do you think, should I give them my debit card and pin in case another technical issue comes up?
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None
6 April, 2017, 1:57 AM UTC
And BTW if I lost contact info, I would accept that technical issue, if they take sapps which are earned or bought I say HELL NO!!!!
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BiohazarD
Moderator
6 April, 2017, 5:41 AM UTC
None said:

Sison, I think you missed a few lines of the post, maybe the part where I did contact them.


So you would be good with a technical issue that whenever you sent a raid they deducted 500 sapps? I am going to go out on a limb and assume no.

So why would I accept a 13k sapp deduction for clicking a free button but I do appreciate your helpful comment that we should just accept the technical issue's that cost us sapphires without our consent or that I should accept Plarium's decision that they closed the case and take it or nothing approach.


what do you think, should I give them my debit card and pin in case another technical issue comes up?
I've forwarded your thread to the community managers, they should take a look at it when they get on. 
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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Alina Bright
Community Manager
6 April, 2017, 10:28 AM UTC
None said:

I was doing upgrades with light boost and saw the free button which I clicked, when I selected my next upgrade and did some boost I saw the free button and clicked it then looking at my acct balance I saw my sapps reduced and at no time did I click the agree to use sapps to boost button.

I opened a ticket for a refund and plarium said there was no way that the free button would show up (we have all seen it) and maybe my cache was too full etc... (cache the #1 excuse for everything) and closed the case. I disagreed, they offered a small portion of sapps, I disagreed and they basically said the case is closed agree to the small refund or nothing.


Does anyone know who I can report them to, I haven't had to report a company for internet fraud or theft before.

Plarium keeps pushing thinking we will fall in line but this is too far, this is your game flaw, if I see a free button and select it I expect free not an excuse to charge my account. Right is Right!!!
My Lord, please report this issue to our Support team at https://plariumsupport.zendesk.com/hc/en-us/requests/new so they can help you. Thanks!
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